Help & Support - OneTouc/OneLoohk FAQs| OCBC Malaysia

Help & Support

Digital Banking - Quick Access - OCBC OneTouch/OneLook

Frequently asked questions
  • What is OCBC OneTouch™/OneLook™?

    OCBC OneTouch™/OneLook™ is an OCBC Malaysia Mobile Banking application feature which allows you to use biometric or facial recognition to quickly and securely access your accounts summary and recent transactions.



    OCBC OneTouch™

    Log in via Biometric/Fingerprint Authentication

    (Available on both iOS and Android)

    OCBC OneLook™

    Log in via Facial Recognition

    (Available on iOS only)

  • How do I activate OCBC Malaysia OneTouch™/OneLook™?

    1. Download and launch OCBC Malaysia Mobile Banking app.
    2. Tap on the icon or next to the Login ID field to activate.


    For more details, please refer to OCBC OneTouch/OneLook page.

  • Can I activate OCBC Malaysia OneTouch™/OneLook™ on multiple phones?

    For the security of your accounts, you can only activate OCBC OneTouch™/OneLook™ on ONE phone at a time.
  • I have changed my phone to a new one. Can I continue using OCBC OneTouch™/OneLook™ on my new phone?

    Yes, just activate OCBC OneTouch™/OneLook™ on your new phone. The OCBC OneTouch™/OneLook™ service on your old phone will be automatically deactivated.
  • I have activated OCBC OneTouch™/OneLook™ but would like to deactivate the service, how do I do so?

    You can deactivate OneTouch™/OneLook™ by following the steps below:

    1. Launch OCBC Malaysia Mobile Banking app.
    2. Log in to your account via OneTouch™/OneLook™.
    3. Tap on the top left Menu '=' > Settings > Deactivate OCBC OneTouch/OneLook.