Our latest anti-scam security feature – OCBC Money Lock – allows you to lock some or all the funds in your account(s) to protect them from scams. You can choose to lock the extra funds that you don’t need for your regular or planned expenses.

By locking your funds and releasing them when needed, you are adding an extra layer of protection from scams. For your security, your funds can only be released after we verify your identity.

You can use the OCBC Money Lock to lock your Fixed Deposit account. Please note, you will not be able to withdraw your funds before it’s maturity via OCBC Internet Banking until the locked funds are released. For your security, this will apply to all existing placements and those made in the future, including placements that will be automatically renewed.

Yes. Locking a Fixed Deposit account only makes it impossible for you to withdraw funds before each placement matures via  OCBC Internet Banking. This is to prevent unauthorised access to your funds even in the unlikely event that a scammer gains unauthorised digital access to your account.

You can lock your Fixed Deposit account via the OCBC Malaysia Mobile Banking app and OCBC Internet Banking. To do so, please follow this step-by-step guide.

For security reasons, requests to unlock can only be made through our Customer Service Hotline at +603 8317 5000 (Monday to Sunday from 8.00am to 10.00pm) or by visiting your nearest OCBC branch during banking hours (Monday to Friday from 9.30am to 4.00pm).

For Premier and Premier Private Client customers, you may also contact our Premier Hotline at +603 8315 4288 (Monday to Sunday from 8.00am to 10.00pm).

Please note that when you request to release the locked funds through Customer Service, the process will not be immediate.

No. Once your placement matures, your funds will be – if you have instructed us to – withdraw from your Fixed Deposit account and deposited in the account you specified. These funds will not automatically be locked. You may choose to lock them for an extra layer of protection against scams.

No. Foreign Currency Fixed Deposit accounts and joint Fixed Deposit accounts where all account holders must jointly perform any action cannot be locked.

Once a Fixed Deposit account is locked, all placements made under the account will be locked, including existing placements made before the account was locked. Any placements made in the future under your locked Fixed Deposit account will also automatically be locked.

Yes. all placements made under the account will be locked, including existing and new placements.