You can subscribe for Documents via OCBC Online Banking – applicable to both Statements and Letters.

OCBC Internet Banking

OCBC Mobile Banking

Please refer to the Manage Document page.

You can view your Documents (both Statements and Letters) via OCBC Internet Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to “Your accounts” > “Documents”.
3. Click “View Documents” on the left menu.
4. Click on the Statements and/or Letters to view. You can filter your Statements/Letters by “Type” or “Dates”.

You may also view your Statements and Letters via OCBC Malaysia Mobile Banking app.

1. Log in to your account via OCBC Malaysia Mobile Banking app and tap the “=“ Menu on top left.
2. Select “Documents”.
3. Click on the Statements or Letters option to view the PDF copy. You may use the filter function to filter the viewing of Documents by “Product type” and “Date Range”.

Note: For more details, please refer to “View Document”.

Yes, you can set/change your Documents password through OCBC Internet Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to “Customer service” > “Change Documents Password”.
3. Key in and confirm your new Documents password that you wish to set, then click “Submit”.
4. Key in the 6-digit OTP code* for verification and click “Submit”.
   

   *Retrieved via OCBC OneToken.

5. Your Documents password is successfully set/changed.
   

Note: The new password will be applicable to all Documents (Statements and Letters) received from the day the new password was set. The old password will be applicable to all previous Documents.

Alternatively,

1. Log in to your account via OCBC Internet Banking.
2. Go to “Your accounts” > “Documents”.
3. Select “Manage Documents” on the left menu and click "Reset here" in the yellow box.
4. Key in and confirm your new Documents password that you wish to set and click “Submit”.
5. Key in the 6-digit OTP code* for verification and click “Submit”. Your Documents password is successfully set/changed.
   

   *Retrieved via OCBC OneToken.

Note: The new password will be applicable to all e-Statements ( received from the day the new password was set. The old password will be applicable to all previous e-Statements.

You may also change your Documents Password through OCBC Malaysia Mobile Banking app.

1. Log in to your account via OCBC Malaysia Mobile Banking app and tap the “=“ Menu on top left.
2. Select “Documents” > “Manage” > “Change password”.
3. Create password and confirm password.
4. Requires OCBC OneToken to proceed with the change.

Note: Your new password can only be used to access your new Documents. Please refer to Change document password page.