Help & Support
Digital Banking - OCBC OneToken Activation
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What is OCBC OneToken?
OCBC OneToken is a digital token installed in your mobile phone to replace your SMS OTP for all Internet and Mobile Banking (Online Banking) services. This function is only available in the OCBC Mobile Banking App. -
Why should I use OCBC OneToken?
OCBC OneToken makes your digital banking experience with OCBC more convenient by removing the need to wait for your SMS OTP.
With it, you are also able to perform DuitNow and 3rd party transfers, and bill payments of RM10,000 and above via OCBC Online Banking.
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How do I set up OCBC OneToken?
If you are a new user of OCBC Malaysia Mobile Banking app,
- Launch your OCBC Malaysia Mobile Banking app.
- Key in your Login ID.
- Confirm your security image and phrase.
- Key in your Login Password.
- Tap on 'Activate' when prompted to set up OCBC OneToken and confirm your mobile number.
- Key in the Activation Code sent to your mobile number and submit.
- Your OCBC OneToken is successfully activated*.
For more details, please refer to the OCBC OneToken page.
If you are an existing user with SMS OTPs,
- Log in to your account via OCBC Malaysia Mobile Banking app.
- Tap on top left Menu '=' > Settings > Manage OneToken > Activate OneToken.
- Tap on 'Activate' and confirm your mobile number.
- Key in the Activation Code sent to your mobile number and submit.
- Your OCBC OneToken is successfully activated*.
*Note: You can only access OCBC Online Banking after a 12-hour cooling-off period.
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How do I access OCBC OneToken?
- Launch OCBC Malaysia Mobile Banking app.
- Tap on the 'OneToken' icon at the bottom of the Quick Tray on the login page.
- For Transactions of less than RM10,000, select 'One Time Password' for 6-digit OTP.
- For Transactions of RM10,000 and above, select 'Challenge Code' to retrieve your 6-digit OTP and proceed with the transaction.
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If I do not wish to opt in for OCBC OneToken and would like to maintain the hardware token/SMS OTP, can I still perform my online banking activities?
No, you are required to activate OCBC OneToken to perform your online banking activities. -
How many devices can I activate my OCBC OneToken on?
For the security of your accounts, you can only activate OCBC OneToken on ONE phone at a time. -
What happens to my OCBC OneToken if I change/lose my phone?
Your OCBC Malaysia Mobile Banking app is still secure and accessible only with your Login ID and password.
- Just download the OCBC Malaysia Mobile Banking app on your new mobile phone.
- Log in using your Login ID and Password and register for OCBC OneToken using your new device.
- Once this is done, the OCBC OneToken will be automatically disabled on your old mobile phone.