You can update your personal details via OCBC Internet Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Customer service > Change Personal Details.
3. Enter/update the detail(s) you would like to change (i.e. Mobile Number, Email Address, Home Number or Office Number).
4. Click 'Submit' to update.

• As an additional security measure to keep your accounts safe, effective 29 April 2024, we are introducing a 12-hour cooling-off period for customers who updates their personal details via OCBC Internet Banking.
  The new personal details will be effective after a 12-hour cooling-off period.

You can change your mailing address via OCBC Internet Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Customer service > Change Mailing Address.
3. Choose the account that you wish to change address.
4. Key in the updated mailing address and click 'Next'.
5. Review details and click 'Submit' to proceed.

• As an additional security measure to keep your accounts safe, effective 29 April 2024, we are introducing a cooling-off period for customers who updates their mailing address via OCBC Internet Banking.
  The new mailing address will be effective after 24 hours.
• The change of mailing address via Internet Banking is not applicable to Credit Cards. To change the mailing address for your Credit Card, please call our contact centre or walk in to any branch.

You can change your Login Password via OCBC Internet Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Customer service > Change Password.
3. Key in your Current and New Password.
4. Click 'Submit' to proceed.

Yes, you can change your security image and phrase via OCBC Internet Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Customer service > Change Security Image and Phrase.
3. Click 'Update Security Info'.
4. Select your new preferred security image and set your new security phrase.
5. Review details and click 'Submit' to proceed.

To retrieve your Login ID,

1. Go to OCBC Internet Banking Registration page.
2. Enter Debit Card/Credit Card/Access Code details.
3. Enter all required details, select 'Request for my Internet Banking Login ID' and follow the steps to proceed with the request.
4. Your Login ID will be displayed.

Yes, you can reset your Login Password via the steps below:

1. Go to OCBC Internet Banking Registration page.
2. Enter Debit Card/Credit Card/Access Code.
3. Enter all required details, select 'Reset my Internet Banking Password' and follow the steps to proceed request.
4. Your new password is now reset.

Yes, you can set transaction limit via OCBC Internet Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Customer service > Update Transaction Limit.
3. Select new limit for respective transaction types that you wish to update and click 'Next'.
4. Review and click 'Submit' to proceed.

Yes, you can set alerts via OCBC Internet Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Customer service > Manage e-Alerts.
3. Set alerts for your respective online banking activities.
4. Click 'Save changes'

OCBC Internet Banking

There are 2 types of language options available on OCBC Internet Banking - English and Mandarin.

To change your language preference:

1. Log in to your account via OCBC Internet Banking.
2. Click on the language bar located at the top right menu.
3. Select your preferred language - English or Mandarin ('中文').
4. Click 'Continue'/'继续' to proceed.
5. Your preferred language will be displayed.

OCBC Mobile Banking

Only 1 language is available, which is English.

You can check your transaction status via OCBC Internet Banking.

Option 1

1. Log in to your account via OCBC Internet Banking.
2. Go to Customer service > Check internet transaction status.
3. Enter required details and click 'Submit'.

Option 2

1. Log in to your account via OCBC Internet Banking.
2. Go to Payment & transfer > Transfer funds or Pay Bills.
3. Select 'Check transaction status' on the left-hand side menu.
4. Enter required details and click 'Submit'.

Option 3

1. Log in to your account via OCBC Internet Banking.
2. Go to Your accounts > Overview > What you have (Assets) > Deposits section.
3. Point to any Current/Savings/Fixed Deposits accounts.
4. Click on 'Details/Transactions' in the pop-up box.
5. Select 'Check transaction status' on the left-hand side menu.
6. Enter required details and click 'Submit'.