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Simply save and spend with OCBC from 5 May 2025 to 31 July 2025 to earn chances.
Simply save and spend with OCBC from 5 May 2025 to 31 July 2025 to earn chances.
Apply for Phone and Electronic Mail Instruction Services
Sign up online:
Sign up online via this form.
Apply for Phone Banking
At a branch:
You will be given a phone code (either 12 or 7 digits) and telephone PIN mailer.
You can then start to access phone banking by calling +603 8317 5000.
Change telephone PIN
You may change you Telephone PIN after calling +603 8317 5000 with your Phone Banking Telephone PIN and Phone code.
Forgot telephone PIN
OCBC Kill Switch
What is OCBC Kill Switch?
OCBC Kill Switch enables you to immediately block your current, savings, fixed deposit, loan accounts and card if you suspect you are a victim of a scam or if you believe your important account-related details have been compromised.
Once the Kill Switch is activated, no outgoing transactions - whether they’re done digitally, via an ATM or at branches - can be made. Even recurring or pre-arranged fund transfers will be disabled.
How it works
You may activate the Kill Switch by calling our Personal Banking hotline at +603 8317 5000 and pressing “8” after selecting your preferred language.
The OCBC Kill Switch disables all the following:
Our Customer Service Executive will help you block access to your compromised bank account or cards, and issue new cards. Our Customer Service Executive will also record your scam report.
Only our branch staff or Customer Service Executive can deactivate the Kill Switch, and this will only be carried out after receiving verified instructions from you. Once the Kill Switch is deactivated, your account will return to normal and all prior settings - including GIRO arrangements and future-dated fund transfers - will be reinstated.
Step-by-step guide to activate OCBC Kill Switch
You may activate the Kill Switch by calling our Personal Banking hotline at +603 8317 5000.
Services available
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