Help & Support - Phone Banking FAQs | OCBC Malaysia

Help & Support

Phone Banking - General

  • Apply for Phone Banking

    At a branch:

    You will be given a phone code (either 12 or 7 digits) and telephone PIN mailer.

    Sign up online:

    Sign up online via this form.

    You can then start to access phone banking by calling +603 8317 5000.

  • Change telephone PIN

    You may change you Telephone PIN after calling +603 8317 5000 with your Phone Banking Telephone PIN and Phone code.

    1. After language selection, please select Banking and Credit Card services
    2. Next, select Banking Services
    3. Then, select Change Telephone PIN
    4. Enter phone code followed by Telephone PIN
    5. Key in new 6-digit PIN
  • Forgot telephone PIN

    You can request for a new telephone PIN at a branch.
  • OCBC Kill Switch

    What is OCBC Kill Switch?

    OCBC Kill Switch enables you to immediately block your current, savings, fixed deposit, loan accounts and card if you suspect you are a victim of a scam or if you believe your important account-related details have been compromised.

    Once the Kill Switch is activated, no outgoing transactions - whether they/re done digitally, via an ATM or at branches - can be made. Even recurring or pre-arranged fund transfers will be disabled.

    How it works

    You may activate Kill Switch by calling OCBC's contact number at +603 8317 5000 and press "8".

    The OCBC Kill Switch disables all the following:

    • Cash withdrawals
    • Local and overseas fund transfers (outgoing)
    • Bill payments
    • Loan payments
    • Recurring charges & standing instructions
    • Visa & MasterCard transactions using ATM / credit / debit cards physically and digitally

    Our Customer Service Executive will help you block access to your compromised bank account or cards, and issue new cards. Our Customer Service Executive will also record your scam report. Only our branch staff or Customer Service Executive can deactivate the Kill Switch, and this will only be carried out after receiving verified instructions from you. Once the Kill Switch is deactivated, your account will return to normal and all prior settings - including GIRO arrangements and future-dated fund transfers - will be reinstated.

    Step-by-step guide to activate OCBC Kill Switch

    You can activate OCBC Kill Switch without human intervention by calling OCBC Contact Centre at +603 8317 5000.

    • Press 8 to temporarily block your accounts
    • Enter 12-digit NRIC number followed by hash key
    • Enter16-digit credit or debit card number
    • Press 1 to confirm card number
    • Press 1 to confirm account and cards suspension
    • Stay on the line to speak to our Customer Service Executive to record your scam report.
  • Services available

    1. Report loss or stolen card
    2. Report fraudulent or scam transactions
    3. Banking Services

      1. Balance enquiry (Savings, Current)
      2. Cheque services (cheque status enquiry / stop cheque / cheque book request)
      3. Statement request
      4. Branch Location
      5. Telephone PIN change
    4. Credit Card Services

      1. Waiver request
      2. Credit card activation
      3. Credit card application status enquiry
      4. Balance Transfer or Call-for-Cash application
      5. Temporary credit limit adjustment
      6. Balance enquiry and statement request
    5. Funds Transfer and Bill Payment

      1. Fund transfer to own account
      2. Payment to OCBC loan or financing
      3. Payment to OCBC credit card
    6. Rates

      1. Foreign exchange rate
      2. Foreign currency deposit rate
      3. OCBC base lending rate
      4. Ringgit Malaysia deposit rate
      5. OCBC Al-Amin profit rate
    7. iQ member's services

      1. Direct queries to iQ service executives