Help & Support - Titanium Mastercard | OCBC Malaysia

Help & Support

Cards - OCBC Titanium Mastercard

frequently asked questions
  • What can I get from my OCBC Titanium Mastercard (Blue/Pink)

    You can earn rebate on purchases validly charged to your OCBC Titanium Mastercard (Blue/Pink) as provided in the table below.

    Table 1

    Rebate Transaction For Cashback Calculation
    0.07% Online & e-wallet spending of up to RM1,000
    7.0% Online & e-wallet on subsequent spending above RM1,000 - RM1,500 (Capped at RM20 per month)
    0.55% Online & e-wallet on subsequent spending above RM1,500
    0.1% All other retail spending
  • What is Total Retail Spending?

    Retail Spending means the total amount of your retail spending. The table below shows you what transactions are retail spending and what are not.

    Table 2

    Retail Spending*

    (Transaction Below Are Included For Rebate Calculation)

    Non-Retail Spending

    (Transactions Below Are Excluded From Rebate Calculation)

    1. Online Purchases / e-Wallet / e-Commerce
    2. Auto Debit / Recurring
    3. Local and overseas/foreign currency purchase
    4. Instalment Payment Plan (IPP)
    5. Mail Order / Telephone Order
    1. Easy Payment Plan (EPP)
    2. Balance Transfer (BT)
    3. Call for Cash (CFC)
    4. Power Credit Cash Plus
    5. Auto Balance Conversion
    6. Outstanding Balance
    7. Cash Advance
    8. Finance Charge
    9. Annual Fee
    10. Late Payment Charge
    11. Reversal on Transaction
    12. Disputed Transaction
    13. Fraudulent Transaction
    14. Card Replacement Fee
    15. Service Tax
    16. Other Fees and Charges
    17. Donations to Charitable and Social Service Organisations
    18. Government - related payments
    19. Great Eastern Life/ General Insurance
    20. Jompay, FPX and Duitnow QR transactions
    21. Any transactions made in the United Kingdom, or in the country which is a member of the European Economic Community (EEC) or European Union (EU) including Aland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Poland, Portugal, Reunion, Romania, Saint Martin, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Iceland, Liechtenstein and Norway.

    *Exclude transactions in countries specified in items (21) under Non-Retail Spending (including online/e-commerce transactions made to merchants tagged to the aforementioned countries)

  • Will I be entitled for cashback on insurance premium when I pay with this card?

    Yes, you will be entitled for cashback except for Great Eastern (GE) Life/General Insurance.
  • Will e-wallet spending be treated as Online spend?

    Yes, e-wallet spend is collectively known as “Online Purchases” and on top of that we only recognise the following merchants (or as stated on the OCBC Titanium Mastercard (Blue/Pink) website from time to time) to be entitled under e-wallet for the cashback calculations.

    Table 3

    Alipay Boost Grab Lazada Touch 'n Go
    BigPay Fave Kiplepay Shopee WeChat
  • Will I be entitled for cashback when I purchase goods at overseas?

    Yes, as the purchase is not through internet or e-Commerce, it will be treated as other retail spend. If the overseas spend through the internet or e-Commerce platform, it will be treated as Online spend.
  • Is there any annual fee for this OCBC Titanium Mastercard (Blue/Pink)?

    No. There is no annual fee for both Principal and Supplementary OCBC Titanium Mastercard (Blue/Pink).
  • I like both the Blue & Pink Credit Cards. Can I apply for both?

    No. You may only hold your Credit Card in 1 Blue/Pink Design.
  • I have applied for the Principal and Supplementary OCBC Titanium Mastercard (Blue/Pink). Can I have the Principal Card in Pink and the Supplementary Card in Blue?

    Yes. The Supplementary Card colour may vary from the Principal Card selection upon application.