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Fixed Deposits

Deposits-i

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Foreign Exchange

Foreign Currency

  Conventional and Islamic Banking (EN)

  Conventional and Islamic Banking (BM)

  Trade Finance Fees and Charges (Conventional)

  Trade Finance Fees and Charges (Islamic)

OCBC Credit Card Forms

  New Credit Card Application

  Supplementary Credit Card Application

  GE Card Application Form

  Standing Instruction (For Credit Card Payment)

  Dispute Declaration Form (For Credit Card)

Banking

  IBG - Recovery of Fund

Transaction Dispute Form (For Debit Card & Deposit account)

  Transaction Dispute Form

  Transaction Dispute Form (For Islamic branches)

OCBC Bank

  Accounts and Services - Main Terms and Conditions (EN)

  Accounts and Services - Main Terms and Conditions (BM)

  JomPAY Standard Payor Terms

  Negotiable Instruments of Deposit

  RetailBonds (EN)

  RetailBonds (BM)

  Safe Deposit Box (EN)

  Safe Deposit Box (BM)

  Structured Investments

  Unit Trust

Premier Banking

  OCBC Premier Banking & OCBC Premier Private Client

  Phone & Electronic Mail

OCBC Al-Amin

  Accounts and Services - Main Terms and Conditions (EN)

  Accounts and Services - Main Terms and Conditions (BM)

  Safe Deposit Box-i (EN)

  Safe Deposit Box-i (BM)

  Unit Trust

Cards

  Cardmember's Agreement (EN)

  Cardmember's Agreement (BM)

  Product Disclosure Sheet - Card Products (EN)

  Product Disclosure Sheet - Card Products (BM)

  Product Disclosure Sheet - Premier Voyage (EN)

  Products Disclosure Sheet - Premier Voyage (BM)

Online Banking

  Online Banking Services Terms and Conditions (EN)

Condition of Access (EN)

  OneTouch

  OneLook

At OCBC Bank we are dedicated to listening to our customers and understand their needs.

As a customer of OCBC Bank you may receive a call or SMS to ask for feedback on our service quality. Our appointed telephone survey vendor is Ascentiq Research (M) Sdn Bhd. Any information provided will be kept strictly confidential. We look forward to hearing from you on how we can improve our customer service.

We would like to stress that neither OCBC Bank nor any of its appointed vendors will ever ask you for your personal account information, such as account balances and passwords, over the phone. If anyone asks for your personal account information, please do not disclose it; instead contact us at +603 8317 5000 immediately.

If you need clarification about the survey or if you do not wish to participate, please contact us at the same number +603 8317 5000.

Thank you in advance for sharing how you feel about our customer service.

Get more information on scam calls

Get more information on dye-stained bank notes

These terms and conditions govern OCBC Bank (Malaysia) Berhad's depository and current accounts and the services specified hereunder.

Please click here to view the Terms & Condition.

These terms and conditions govern OCBC Al-Amin Bank Berhad's depository and current accounts and the services specified hereunder.

Please click here to view the Terms & Conditions.

If you have an issue that needs to be resolved or wish to feedback on our products and services, here's how you can reach out to us.

1. Call our Customer Service Executives at +603 8317 5000 (operating daily from 8am to 10pm)
2. Fill in our online feedback form
3. Speak to our staff at any OCBC branch nearest to you

Note:

Sealed copy of court orders may be served on the Bank at the nearest branch. Electronic communication channels of the Bank (including customer service or other email addresses, facsimile numbers, online forms) are not equipped to handle legal processes. Any legal processes sent through electronic communication channels must be re-delivered to the nearest branch to enable due processing.

What should you expect?

Complaints will normally require 14 days to be resolved from the date of receipt. Our staffs are empowered to objectively handle your complaint and will respond to you within 14 days or if an investigation with a third party is required, this may take more than 14 days.

If your complaint is not resolved to your satisfaction, you may:

• Email to myexperience@ocbc.com

• Write to:

  Service Transformation Department
  OCBC Bank (Malaysia) Berhad
  Menara OCBC, 18 Jalan Tun Perak
  50050 Kuala Lumpur
  

Please take note sealed copy of court orders may be served on the Bank at the nearest branch. This email address is not equipped to handle legal processes. Any legal processes sent through this email address or any electronic communication channels must be re-delivered to the nearest branch to enable due processing.

What happens if you are unhappy with our final response?

Our final response will provide details of alternative avenue to seek for redress.

You may choose to have the matter reviewed by:

Call us immediately

1. If you have fallen victim to scams or if you suspect that your OCBC account details or funds may be compromised, please call our Personal Banking Hotline immediately at 8317 5000 (or 603 8317 5000 if you are overseas). Press 8 to report scam and temporarily block all your accounts and cards.
2. You can also block it yourself by activating the OCBC Kill Switch through your OCBC MY Mobile Banking app. After blocking your accounts and cards, you will still need to call our Personal Banking Hotline to report the scam.

File a report with the police

1. Please make a police report at any police station as soon as possible. This will enable the police to start their investigation into your case.
2. You can follow-up on your case with the police by:
   1. Checking online via https://sso.rmp.gov.my
   2. Contacting the police investigating officer assigned to your case.

Information you will need to provide if you have been scammed - For e-banking

1. Chronology of the incident
2. Financial loss (RM)
3. Your details:
   1. Full name
   2. NRIC no/Passport No
   3. Contact number and email address
   4. Impacted bank account number
   5. Phone model and version during the unauthorised transaction
   6. Information disclosed, i.e. personal details (name, NRIC and birthdate) and banking details (account number, INB Login ID, Password, OneToken Activation Code, one time password (OTP), OCBC Debit/credit card details)
4. Details of the unauthorised transaction:
   1. Beneficiary account details, i.e., Bank name, Bank account number, Name of account owner
   2. Transaction details: Amount (RM), date, time
   3. Details of the third-party involved (if any)
5. To help facilitate the investigation process, the bank may also request additional information.

What can you expect after reporting to the bank? - For e-banking

1. You may receive a follow-up call from the bank within 3 working days to guide you through any other necessary actions or information required from you.
2. The bank will respond to you on the resolution within 14 working days from the date you reported the scam.

Be vigilant against fraud and scams.

Find out more on how to avoid online scams, phishing and malware attacks here