Bills Payment via JomPAY

Bills payment transactions via JomPAY are subjected to JomPAY Standard Payor Term issued by MyClear. Please visit the following link for the full text of the JomPAY Standard Payor Terms here

Overseas Cash Withdrawal Restriction

Effective 20 Dec 2015, you won't be able to use your ATM and Debit cards for cash withdrawals at overseas ATMs unless you make a special request in advance.

To do so, you may call our Contact Centre at 03-8317 5000 or visit any of our OCBC branches to complete the Overseas Cash Withdrawal form. You may activate or deactivate your card any time.

For your information, the overseas cash withdrawal restriction is part of Bank Negara Malaysia and banks' continual effort to safeguard your funds by enhancing the security features of your card.

Please be reminded that the overseas ATM cash withdrawal feature linked to your current or saving account will be deactivated by default unless you give explicit instructions for us to activate this feature.

Retained ATM card

Please call 03 8317 5000. Your card may be damaged or you could have exceeded the number of tries for the correct PIN.

Lost / stolen ATM card

Please call 03 8317 5000  to make a report.

Withdrawal limit

The limit for local and overseas cash withdrawal is RM300,RM1,000, RM2000,RM3,000, or RM5,000 per day depending on the daily limit you have signed up for. You may customized your withdrawal limit through ATM, Internet Banking or at any OCBC Branch.

Deposit notes at Cash Deposit Machine

  • Deposit up to 100 notes in denominations of RM10, RM50 and RM100.
  • A maximum of 5 deposits to the same account can be made within the same day.
  • For deposits performed after 9.45pm, it will be reflected in your statement as a transaction on the following business day, but your funds are available for use immediately.

Deposits are not reflected in account

Please call 03 8317 5000 for assistance.

No response on machine

Please call 03 8317 5000 for assistance.

Security tips on using ATMs

Dos & don'ts on PIN managment

  • Do not choose a PIN that others can easily guess (e.g. birth date or telephone number).
  • Do not use sequential numbers (e.g. 1,2,3,4,5,6...)
  • Do memorise your PIN and do not write it down.
  • Do not share your PIN with another person because it is the same as giving that individual authority to use your name in a transaction.
  • Do not reveal your PIN to anyone. It should not be disclosed even if requested by an authorised OCBC Bank officer.
  • Do change your PIN frequently. 


Security tips when performing your ATM / CDM transactions


  • Before you approach the ATM / CDM, look around the area. If anything seems suspicious, go to a different ATM / CDM or use it at another time.
  • Block the pin pad when you are entering your private PIN.
  • When you have completed your transaction, put away your card, receipt and cash immediately. Look around again to check for anyone who looks suspicious.
  • If you have concerns about the security of an ATM / CDM location, please contact us at 03 8317 5000 or send an email to
  • WARNING: All claims will be investigated and if found to be false, will be rejected. If payment had been made on the claim, it must be refunded to the Bank. All expenses incurred in the investigation and in recovering the payment will be borne by the maker of the false claim. Police report will be lodged against all false claims.


Fees and charges for ATM usage


  • OCBC ATMs in Singapore: Free of Charge
  • OCBC NISP ATMs in Indonesia: Free of Charge
  • OCBC Wing Hang ATMs in Hong Kong and Macau: Free of Charge
  • Via MEPS Network: RM1.00
  • Via Visa Plus Network: RM12.00
  • Via HOUSe Network: RM1.00 (participating banks are Standard Chartered Bank Malaysia, HSBC Bank Malaysia & UOB Malaysia)