Help & Support

FREQUENTLY ASKED QUESTIONS

Check receipt of funds
For Corporate Customers:

Call BB Commercial Service Centre at 1300 88 7000
- Enquire Velocity
For retail customers:
- Call CFS Contact Centre at +603 8317 5000
Charges for inward IT

A service charge of RM10 applies for all inward telegraphic transfers.
Cut-off time for payment processing
RM Inward Telegraphic Transfer

Crediting to RM Current and Savings Account.
- Payments received before 5.00pm will be processed and credited to customer's account within the same business day.
Foreign Currency Inward Telegraphic Transfer

Crediting to RM Current and Savings Account*:
- Payments received before 5.00pm will be processed and credited to customer's account within the same business day.
Crediting to Foreign Currency Account*:
- Payments for all foreign currency account received before 5.00pm will be processed and credited to customer's account within the same business day.
*subject to selected foreign currency cut-off time.
Rate at which incoming funds are converted

We will use the Buying TT rate to convert your incoming funds.
Get transaction advices for Inward Remittance

Yes, we will send you a computer generated advice with the transaction details. The advice will be send to you via normal postal service on the next working day.