Help And Support

Payments - JomPAY

  • What is JomPAY?

    JomPAY allows you to pay any bill through a bank's Internet Banking service (including OCBC Bank's) using funds from your Savings, Current or Credit Card accounts.

  • Is there any fee for using JomPAY?

    No. JomPay is a free service.

  • Do I have to register before making JomPAY payments?

    No, but you must have Internet Banking access with OCBC Bank.

  • What is the crediting time for JomPAY?

    If you make a JomPAY payment before 5.00pm on a banking business day, the Biller will receive payment on the same day. For JomPAY payments made after 5.00pm on a standard banking business day, the Biller will receive payment on the next banking business day.

    If you make a payment on a non-banking day, such as on a weekend or a public holiday, the Biller will receive the payment on the next banking business day.

  • What is Ref-1?

    Ref-1 is a unique number used by your Biller to identify your payment. Ref-1 is printed next to the JomPAY logo on your bill/ statement/ invoice.

  • Is there a limit for JomPAY payments?

    Since JomPAY transactions are performed via Internet Banking, your daily Internet Banking limit will apply. Some Billers may also charge a limit on the amount payable via certain accounts.

  • What should I do if my JomPAY payment is unsuccessful?

    First, do check that your Biller Code and Ref-1 are correctly stated. If the problem persists, contact us at 1300-88-7000 (within Malaysia) or (603) 8317 5200 (outside Malaysia) from Monday to Friday, 9am to 6pm (excluding public holidays) for further assistance.

  • Standard JomPAY Payer Terms

    Click here for the Standard JomPAY Payer Terms.

Help & Support for JomPay