Help And Support

Business Mobile Banking - Security

  • What should I do if my mobile phone is lost?

    Please inform your telecommunication provider to temporarily disable your mobile line to prevent unauthorised access during this period.

    To temporarily block your access from using OCBC Velocity, you may click at the “New to OCBC Velocity” session – “Block my access temporarily” hyperlink at OCBC Velocity login page and follow the on-screen instructions. Alternatively, you may go to OCBC Malaysia Business Mobile Banking app login screen, tab on “More” > “Block Access”.

    If you have the intention to change to a new mobile number, you can complete the Manage OCBC Velocity Account Form and submit to any of our branches.

    Alternatively, if you have a new mobile device on hand and would like to continue accessing the mobile app, you can reactivate OCBC OneToken (your digital token) on the new device. This will automatically deactivate OneToken on your previous device. Simply download the OCBC Malaysia Business Mobile Banking app on your new device. Log in with your credentials and follow the steps via “Lost/ Changed Phone” function which is found on the next screen prompt.

  • How do I know if I am downloading a legitimate app?

    To ensure the safety of your login and account information, download the OCBC Malaysia Business Mobile Banking app from Google Play/Apple App Store only. When downloading the app for your mobile device, ensure that Overseas-Chinese Banking Corporation Limited is listed as the app publisher.

    If you have suspicions regarding the authenticity of our mobile banking app, please call us immediately.

  • Is it safe and secure to use mobile banking?

    Mobile banking is expected to grow more rapidly in popularity as people realise the benefits of the convenience of smart devices, such as smartphones and tablets usage.

    It is important that you use mobile banking responsibly to protect yourself and your finances.

    We strongly recommend that you adopt these security measures when using OCBC Malaysia Business Mobile Banking:

    1. Refrain from rooting or jailbreaking your mobile devices, as this could compromise its security features.
    2. Control and manage application access and permissions.
    3. Always log out of the mobile app when you have finished using it. Closing the app or web page or turning off your device may not be sufficient.
    4. Do not use unsecured public Wi-Fi networks for banking, purchases, or checking your emails. In public places, a hotspot data security cannot be guaranteed, so it is always best not to use it.

Help & Support for business mobile banking security