The OCBC Malaysia Business app is now more secure on devices with apps from official stores like Google Play Store or Huawei AppGallery. Apps from unofficial sources can have malware, which gives cybercriminals control of your device.

The pop-up message informs you if there are apps on your device from non-official sources. We recommend uninstalling these apps or disabling their accessibility permissions in your device settings.

Here is what the pop-up message looks like:

This means that one or more apps on your device may be sharing your screen.

For safer banking, the OCBC Malaysia Business app will be temporarily disabled if screen sharing is detected on your device. Turn off screen sharing apps to regain access.

Here is what the pop-up message looks like:

No, you do not need to delete or reinstall the OCBC Malaysia Business app.

If the pop-up informs you that some apps on your device are not from official sources like Google Play Store or Huawei Gallery, please uninstall those apps or turn off their “accessibility” in your device settings.

If the pop-up informs you about screen sharing, this means screen sharing is detected on your device. Turn off screen sharing to regain access to your OCBC Malaysia Business app.

No, the bank will not know what other apps you have on your device. We take your privacy seriously. We do not monitor your phone activity or collect any personal data. The new security features do not identify the device owner or track app usage.

The security check happens directly on your device, and no information is sent back to us. The check only looks for apps not from official app stores, with “accessibility” turned on. These apps can make your device more vulnerable to cybercriminals.

We apologise for any inconvenience and appreciate your understanding. This security feature is to protect you from malware and malicious apps. Please read our article on malware for more information on how to protect yourself.

No, we cannot remove the anti-malware security feature as it protects you from malware and malicious apps. If you want to use the OCBC Malaysia Business app with apps from non-official sources, turn off “Accessibility” in your device settings and disable screen sharing for those apps.

Accessibility features, like text-to-speech and speech recognition, make technology easier to use. However, they require advanced permissions, such as reading text on your screen or recording text typed on your keyboard.

Cybercriminals can exploit these features to:
- read sensitive information on your screen
- record your online banking login details

It is important to only enable accessibility features for trusted apps from official sources.

The steps to change accessibility settings can vary depending on your phone model and operating system. Here are common instructions for popular phone models.

Samsung Galaxy Devices: Settings > Accessibility > Installed Apps or Installed Services
Oppo A78 5G / Reno8 5G: Settings > Additional Settings > Accessibility
Oppo Find X2 Pro / A17: Settings > System Settings > Accessibility
Huawei P50 Pro: Settings > Accessibility features > Accessibility > Installed Services
Huawei Nova 3i / Nova 5T: Settings > Smart Assistance > Accessibility
Huawei Mate30 & Huawei Y9a: Settings > Accessibility features > Accessibility (Scroll down to Downloaded Services)
Google Pixel 5 / Pixel 3 XL: Settings > Accessibility
Redmi Note 10 5G: Settings > Additional Settings > Accessibility > Downloaded Apps
Poco X5 5G: Settings > Additional Settings > Accessibility > Downloaded Apps

If these steps do not work for you, consult your device manual or check with the manufacturer.

The OCBC Malaysia Business app will alert you about apps not downloaded from official stores like Google Play or Huawei AppGallery. This is for your security.

If you downloaded apps from non-official sources, uninstall them and get the latest versions from official app stores.

If you want to keep those unofficial apps, turn off “Accessibility” for them to reduce risk. This helps to protect your device and online banking from cybercriminals.

This anti-malware security feature only affects Android users. Android users can download apps from different sources, like website or using APK files, which are not verified and may have security vulnerabilities.

As an iOS user, you do not need to worry about this feature since iOS apps can only be downloaded from the Apple App Store, which ensures they are verified and secure.

Official app stores include:

Google Play Store
Samsung Galaxy Store
Huawei AppGallery
Xiaomi MI App Store
Amazon Appstore
Vivo V-Appstore
Oppo App Market

Please inform your telecommunication provider to temporarily disable your mobile line to prevent unauthorised access during this period.

To temporarily block your access from using OCBC Velocity, you may click at the “New to OCBC Velocity” session – “Block my access temporarily” hyperlink at OCBC Velocity login page and follow the on-screen instructions. Alternatively, you may go to OCBC Malaysia Business Mobile Banking app login screen, tab on “More” > “Block Access”.

If you have the intention to change to a new mobile number, you can complete the Manage OCBC Velocity Account Form and submit to any of our branches.

Alternatively, if you have a new mobile device on hand and would like to continue accessing the mobile app, you can reactivate OCBC OneToken (your digital token) on the new device. This will automatically deactivate OneToken on your previous device. Simply download the OCBC Malaysia Business Mobile Banking app on your new device. Log in with your credentials and follow the steps via “Lost/ Changed Phone” function which is found on the next screen prompt.

To ensure the safety of your login and account information, download the OCBC Malaysia Business Mobile Banking app from Google Play/Apple App Store only. When downloading the app for your mobile device, ensure that Overseas-Chinese Banking Corporation Limited is listed as the app publisher.

If you have suspicions regarding the authenticity of our mobile banking app, please call us immediately.

Mobile banking is expected to grow more rapidly in popularity as people realise the benefits of the convenience of smart devices, such as smartphones and tablets usage.

It is important that you use mobile banking responsibly to protect yourself and your finances.

We strongly recommend that you adopt these security measures when using OCBC Malaysia Business Mobile Banking:

1. Refrain from rooting or jailbreaking your mobile devices, as this could compromise its security features.
2. Control and manage application access and permissions.
3. Always log out of the mobile app when you have finished using it. Closing the app or web page or turning off your device may not be sufficient.
4. Do not use unsecured public Wi-Fi networks for banking, purchases, or checking your emails. In public places, a hotspot data security cannot be guaranteed, so it is always best not to use it.