To open an account, you need only to download and submit the completed Business Banking document to us at any of our OCBC branches nationwide.

Cheques deposited at the Bank's cheque deposit machines and counters before the daily cut-off time of 4pm (Monday to Friday) are processed on the same business day*; if good for payment, the funds will be credited to the account the next business day*. Cheques deposited after the cut-off time will only be collected and processed the following business day*.

*Business day refers to a working day from Monday to Friday at the Head Office of OCBC Bank (Malaysia) Berhad/OCBC Al-Amin Bank Berhad.

Mail in

Complete the form and mail it to any OCBC Branch.

Change will take effect within three (3) working days upon receipt of the form.

Branches

Submit the completed form to any OCBC Branch along with your identity card or passport.

Change will take effect within three (3) working days upon receipt of the form.

OCBC will only use the following SMS short codes numbers when communicating via SMS: 62662, 63235, 62282, 62888 and 63630.

1. If you suspect you have fallen prey to scam, please call our Business Banking Hotline immediately at 1300 88 7000 (or +603-8317 5200 if you are overseas).

2. If you suspect your online banking account has been compromised, you can block your access temporarily through the OCBC Velocity login page
The option is located at the bottom right at login page “block my access temporarily”. After blocking your access, you will still need to call our Business Banking Hotline to report the matter to us.

Call National Scam Response Centre (NSRC) immediately

1. Please call NSRC hotline at 997 to make a report.

2. Seek guidance from the NSRC officer on whether you should also file a police report.

File a report with the police

1. Please make a police report at any police station as soon as possible. This will enable the police to start their investigation into your case.

2. You can follow-up on your case with the police by:

a. Checking online via https://sso.rmp.gov.my

b. Contacting the police investigating officer assigned to your case.

Information you will need to provide if you have been scammed for electronic banking transactions:

1. Personal details:

• Full name

• NRIC/passport number

• Contact number

• Email address

2. Description of the incident:

• How you were contacted (e.g., via phone call, SMS, social media, email, or website)

• Your affected bank account number

• Your phone model and version

3. Was any of your information disclosed to the scammer?

• Personal details (Name/NRIC or birth date)

• Banking details (Account number/Online banking Login ID/Password/One-Time Password (OTP) or OCBC Business Debit Card details)

4. Information of each transaction:

• Type of dispute

• Number of transactions disputed

• Date and time of each transaction

• Amount of each transaction

5. Beneficiary information of each transaction:

• Bank name

• Name of the account holder

• Account number

6. Information provided by the scammer:

• Name

• Contact number

• Email address

• Website or any links

• Social media accounts

7. Completed dispute form and police report. It is important to file report with NSRC / at Police Station, as this is a financial crime, and it enables the police to initiate an official investigation.

What can you expect after reporting to the bank via of an unauthorised electronic banking transaction?

1. For reports made through the Business Service Centre, you may receive a follow-up call from us within three working days to guide you through any necessary actions.

For reports submitted at Branches with complete documentation, Branch staff will forward the dispute request to the relevant parties within the Bank.

2. We will initiate efforts to recover the funds; nevertheless, fund recovery cannot be assured and will only be performed on a best effort basis.

3. We will promptly begin the investigation upon receiving your completed documents.

4. To help facilitate the investigation process, we may contact you for additional information.

5. We will conclude the investigation based on our findings and respond to you within 14 working days from the date we received your completed documents.

6. However, if additional time is required, we will provide provisional credit to your account where applicable.

7. Upon completion of the investigation, if we conclude that you are fully or partially liable for the losses, we reserve the right to request that you repay the provisional credit.

8. Please note that all claims will be thoroughly investigated, and if found to be false, they will be rejected. In the event that the bank has made a payment based on a false claim, it must be refunded or repaid to the bank.

9. Additionally, the bank reserves the right to debit the account. Any expenses incurred during the investigation and payment recovery process will be borne by the individual making the false claim, and a police report will be filed accordingly.




Be vigilant against fraud and scams.

Find out more on how to avoid online scams, phishing and malware attacks here