Help And Support

Banking - General

  • What documents do I need to open an account?

    To open an account, you need only to download and submit the completed Business Banking document to us at any of our OCBC branches nationwide.

  • When are the cheques that I have deposited processed?

    Cheques deposited at the Bank's cheque deposit machines and counters before the daily cut-off time of 4pm (Monday to Friday) are processed on the same business day*; if good for payment, the funds will be credited to the account the next business day*. Cheques deposited after the cut-off time will only be collected and processed the following business day*.

    *Business day refers to a working day from Monday to Friday at the Head Office of OCBC Bank (Malaysia) Berhad/OCBC Al-Amin Bank Berhad.

Help & Support for banking