Help And Support
Banking - General
FREQUENTLY ASKED QUESTIONS
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What documents do I need to open an account?
To open an account, you need only to download and submit the completed Business Banking document to us at any of our OCBC branches nationwide.
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When are the cheques that I have deposited processed?
Cheques deposited at the Bank's cheque deposit machines and counters before the daily cut-off time of 4pm (Monday to Friday) are processed on the same business day*; if good for payment, the funds will be credited to the account the next business day*. Cheques deposited after the cut-off time will only be collected and processed the following business day*.
*Business day refers to a working day from Monday to Friday at the Head Office of OCBC Bank (Malaysia) Berhad/OCBC Al-Amin Bank Berhad.