You can activate OCBC OneToken on another mobile device. This will automatically deactivate OCBC OneToken on your previous device.

To activate OCBC OneToken, simply download the OCBC Malaysia Business Mobile Banking app on your new device. Then, log in using your credentials and follow the steps outlined in the “Lost/Changed Phone” hyperlink.

Note: If you have transferred or copied your mobile data / storage from your old device or a cloud storage to the new device, please delete the transferred OCBC Malaysia Business Mobile Banking app and reinstall it before following the above steps. This is to ensure that the older data does not interfere with the new OCBC OneToken activation.

Alternatively, call us at +603-8317 5200 (Monday to Friday, 9:00am to 6:00pm, excluding public holidays) to temporarily deactivate your OCBC OneToken until you are ready to re-activate the token on a new device.

Simply download the OCBC Malaysia Business Mobile Banking app on your new device. Then, log in using your credentials and follow the steps outlined in the “Lost/Changed Phone” hyperlink.

Once this is done, the OCBC OneToken will be automatically disabled on your old mobile device.

You can still log in to OCBC Velocity with the activated OCBC OneToken on your mobile device. Proceed to update your mobile number under “Tools” > “Change Contact Details”.