Help And Support
Payments - Direct Debit
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What is Direct Debit?
Direct Debit is an alternative payment mode. It enables you to effect recurring payments directly from your OCBC Bank/ OCBC Al-Amin account.
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What is the service charge for using Direct Debit?
It is free of charge.
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What is the transaction limit for Direct Debit?
It is based on the instruction on the Direct Debit Authorisation Form (DDA form) given by you to your Direct Debit billers.
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How do I sign up for Direct Debit?
You need to register with billers who sign up with Direct Debit. Billers are companies/organisations that initiate Direct Debit transactions and receive payment from their customers (Payers) via Direct Debit.
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How do I know if my Direct Debit application is approved by the Bank?
You can view your Direct Debit Mandate Information via Internet Banking. However, some corporate customers may be restricted from viewing the Direct Debit mandates due to their OCBC Velocity customisation profile. Please call us at 1300-88-7000 (OCBC Bank) or 1300-88-0255 (OCBC Al-Amin) if you want to enable this function in OCBC Velocity.
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What do I do once Direct Debit is set up?
You only need to ensure that there are sufficient funds in your account each time a payment is due. Your billers may let you know in advance regarding their collection dates and amounts due.
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Will I be notified if my Direct Debit transaction is unsuccessful?
Yes, you will receive an SMS or email notification if your Direct Debit transaction is unsuccessful.
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How do I make changes to an existing Direct Debit arrangement?
If you need to change the details of your Direct Debit Authorisation, simply complete a new Direct Debit Authorisation Form (DDA Form) which is available from your Biller. On the form, search for the "Type of Application" field; then, select "Maintenance" to proceed with your changes.
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How do I cancel a Direct Debit Authorisation?
If you need to cancel a Direct Debit Authorisation, simply complete a new Direct Debit Authorisation Form (DDA Form) which is available from your Biller. On the form, you search for the "Type of Application" field; then, select "Termination" to proceed with the cancellation.
Please call us at 1300-88-7000 (OCBC Bank) or 1300-88-0255 (OCBC Al-Amin) for further details.
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Enquiry Service Level Agreement (SLA) for Direct Debit
Enquiry SLA (Business Day) Acknowledgement of enquiry received 1 Crediting/Debiting status at biller/payer bank 1 Simple* enquiries 3 Normal** enquiries 7 Complicated*** enquiries 14 Note:
*Simple: refers to issues that can be resolved by the bank.
**Normal: refers to situations requiring further information.
***Complicated: refers to situations requiring further investigation.
The cut-off time for receiving enquiries is 3pm on a standard business day. This means any enquiry received after 3pm will be registered at the start of next business day.
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Standard Direct Debit Payer Terms
Click here for the Standard Direct Debit Payer Terms.