Help And Support

Business Mobile Banking - About OCBC OneTouch™

  • What is OCBC OneTouch™?

    Leveraging on Apple's Touch ID and Android's Fingerprint Authentication technology, OCBC OneTouch™ allows customers quick, easy and secure access to view their account information using fingerprint recognition, without the need to log in to mobile banking.
  • How do I activate OCBC OneTouch™ to log in to my account?

    To activate OCBC OneTouch™ to log in to your account, follow these steps:

    1. Tap on the fingerprint icon on the mobile login screen.
    2. Then, click on "Activate OCBC OneTouch™".
    3. Do a one-time activation with your existing login credentials and click "Login".
    4. Enter your One-Time Password (if your are hardware token user) or OneToken PIN (if you are a digital token user) and click "Submit".
  • How do I use OCBC OneTouch™?

    Before using the OCBC OneTouch™ service, you need to be a valid OCBC Velocity registered user.

    The OCBC Malaysia Business Mobile Banking app must be installed on a fingerprint recognition enabled iOS or Android device.

    Once a mobile device has been registered for the OCBC OneTouch™ service, the customer's business account(s) can be accessed using any fingerprint enrolled by the relevant Fingerprint Recognition Feature on the said mobile device.

  • Is OCBC OneTouch™ secure?

    OCBC OneTouch™ uses your unique fingerprint pattern - a secure source of identification - that is registered and stored on your mobile device.

    To get started, you need to perform a one-time activation using your mobile banking Organisation ID, User ID and Passwords.

    Thereafter, in the OCBC Malaysia Business Mobile Banking app, you only need to place your finger on the home button to view your account balances. All account numbers displayed are partially masked with only the last 4 digits of the account number revealed.

    Our app does not store any account number, balances or other related information on your mobile device.

    For security reasons, jailbroken mobile devices or rooted devices are not supported.

  • Can I activate OCBC OneTouch™ on multiple phones?

    For security reasons, you can only activate OCBC OneTouch™ on only one mobile device at any time.

  • I have changed to a new phone, can I continue using OCBC OneTouch™ on my new phones?

    Yes, simply activate OCBC OneTouch™ on your new mobile device. The OCBC OneTouch™ service on your old device will be automatically deactivated.

  • I have activated OCBC OneTouch™ but would like to deactivate the service, how do I do so?

    You can deactivate OCBC OneTouch™ from your mobile phone's menu option.

  • Do I need to pay for OCBC OneTouch™?

    No, this service is offered at no charge.

Help & Support for business mobile banking OneTouch