Help And Support

OCBC OneToken - General

Frequently asked questions
  • What is OCBC OneToken?

    OCBC OneToken is a digital token installed on your phone. It replaces the need for a hardware token for all online banking activities, making your online banking experience simpler and more secure.

  • How does OCBC OneToken work?

    The OCBC OneToken replaces your hardware token. It is used for logging in and to authorise transactions made on both the OCBC Malaysia Business Mobile Banking App and OCBC Velocity (Business Internet Banking).

  • What is OneToken PIN?

    During the OCBC OneToken activation stage, you will need to create a 6-digit PIN. This PIN ensures that only you can log in, access and perform transactions on your activated OCBC OneToken. You must never share this with anyone.

  • Why switch to OCBC OneToken?

    With OCBC OneToken, you get to enjoy a seamless and secured digital banking experience. The best part is you will never need to carry your hardware token around.

  • What are the differences between OCBC OneToken and a hardware token?

    OCBC OneToken is designed to work as part of the OCBC Malaysia Business Mobile Banking app. This means you do not need to carry a physical token (hardware token) with you. Access OCBC Velocity (Business Internet Banking) and Business Mobile Banking with your mobile device. And you can transact safely using OCBC OneToken.

Help & Support for Onetoken