Notices

With the recent implementation of e-invoicing by Lembaga Hasil Dalam Negeri (LHDN), please update your business profile using the Business Profile Update form. You should submit this form at your nearest OCBC Branch by 23 June 2025, and we will process the update within 3 working days.

Please ensure the email address registered with the bank is accurate; if there are changes, please use the Request Business Account Maintenance form to update your email address. For details about e-invoices, please refer to the FAQ.

Thank you for your cooperation!

This is a reminder that the Foreign Exchange Policy – Notice 7 regarding the Export of Goods applies to Resident Exporters.

For further details, please visit BNM’s website at https://www.bnm.gov.my/fep - Notice 7 - Export of Goods and FAQs on Export of Goods for more information.

Pursuant to the notice REPLACEMENT OF BANKERS ACCEPTANCE (“BA”) / ACCEPTED BILLS-i (“AB-i”) IN YOUR CREDIT FACILITY WITH ALTERNATIVE PRODUCT published on 15 April 2024.

Please be informed that due to unforeseen circumstances, there has been a delay in offering and/or implementing of your preferred alternative financing facility as the replacement of BA and/or AB-i.  

As ensuring your continual access to short-term working capital financing is our utmost priority, we are pleased to inform you that you may continue to drawdown on your BA/AB-i facility (“Existing Facility”) from 27^th October 2024 until 30^th April 2025 or such other date that you have been informed of the implementation of the alternative financing facility offered to you.

Please note that the continual utilization of the Existing Facility will be subject to the Bankers Acceptance Terms and Conditions / Accepted Bills-i Terms and Conditions respectively, in addition to the existing terms stipulated in our Letter(s) of Offer and Product Terms.  The Bankers Acceptance Terms and Conditions / Accepted Bills-i Terms and Conditions are similar to the terms and conditions of  Bank Negara Malaysia’s Guidelines on Bankers Acceptances / Guidelines on Accepted Bills-i.

Should you have any questions or require further clarification, please do not hesitate to contact your Relationship Manager or Trade Sales Manager directly.  Alternatively, you may contact our Trade Product Manager, Ooi Lay Peng at ooilp@ocbc.com.

We have revised this specific section of the  Transaction Banking Service Terms and Conditions: 

1. Section (A) General Terms and Conditions 

• Amended Clause 3A.6 under Security

By mid-November, you may lose access to the OCBC Malaysia Business app if you have apps on your device that are not from official sources. Learn more.

In line with the announcement by the Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore (ABS) on 28 July 2023, Singapore banks will cease all corporate cheques by the end of 2025.

In the interim, a cheque clearing fee (agent bank fee) will be introduced for all SGD and USD denominated cheques credited from 01 October 2024, which will be cleared by a Singapore agent bank. The applicable agent bank fee will be deducted from the proceeds prior to crediting.

Effective 1 October 2024, the fees of 0.1% on cheque amount (minimum RM10, maximum RM100 plus postage and stamp duty) will apply for Foreign Currency Cheque sent on Clean Cheque Service.

We have updated the following sections of the  Business Account Terms & Conditions which will be effective 28 September 2024

• Section (B) Terms & Conditions Governing Electronic Services

• Malaysia Local Addendum

To enhance the security of your online experience on OCBC OneCollect, we strongly advise updating your Android phone to version 10.0 or higher. Please note that we will gradually discontinue support for Android versions 10 and below. Starting from 19/07/2024, only Android versions 9.0 and above will be supported.

By mid of July 2024, the OCBC Malaysia Business app will notify you if there are any apps on your device that were downloaded from unofficial sources. Learn more.

Due to a change in the USD cheque clearing process at our US agent bank, we are currently unable to process USD cheques with a value exceeding USD 200, from 23 May 2024 until further notice.

USD cheques valued at USD 200 and below will not be affected.

Please plan your transactions to accommodate this temporary halt. We apologize for any inconvenience caused.

Bank Negara Malaysia (“BNM”) has announced the revocation of the Guidelines on Bankers Acceptance and Guidelines on Accepted Bills-i effective from 27 October 2023. There will be a transitional period of one year for banks to manage the transition process. In light of this, we are considering ceasing the offering of Bankers Acceptance/Accepted Bills-i products, effective from 27 October 2024.

We have identified our Invoice Financing (“IF”) or Invoice Financing-i (“IF-i”) as suitable products with superior features to cater to your short-term working capital needs.  If you already have IF/IF-i in your credit facility with us for similar purpose as your BA/AB-i, you may use it in lieu of your BA/AB-i.

If you do not have an IF/IF-i in your existing credit facility with us, we kindly request your cooperation in liaising with your designated Relationship Manager and/or Trade Sales Managers to discuss this or any other alternative trade financing options available to you as soon as possible, and to proceed with the necessary documentation.

You may continue to draw on your BA/AB-i facility until 26 October 2024. Upon full settlement of all outstanding BA/AB-i transactions, your BA/AB-i facility will be cancelled without further notice to you.

Should you have any questions or require further clarification, please do not hesitate to contact your Relationship Manager or Trade Sales Manager directly. Alternatively, you can contact our Trade Action Line at 1300 88 7000 (please select option 3).

In 2019, OCBC implemented a streamlined process that allowed for the clearance of Singapore Dollar cheques within one day, instead of the previous five-day period.

However, in line with the Monetary Authority of Singapore's decision to eliminate the usage of cheques by 2025, we will be reverting to the usual five good business days clearing for Singapore Dollar cheques, effective from June 1, 2024.

Please plan your transactions accordingly to accommodate this change in the processing time.

We are delighted to announce the launch of OCBC CashNow, a working capital solution designed to cater to your requirement for a straightforward, efficient, and user-friendly method of settling recurring payments to suppliers and vendors.

Effective 22 April 2024, the fees below will apply for a drawdown step-up for OCBC CashNow.

For customers that have successfully signed up for the DuitNow QR service via the OCBC OneCollect Malaysia App or MOBAO application, you can now generate and print your DuitNow QR in both OCBC OneCollect Merchant Portal and OCBC Velocity.

You can generate your DuitNow QR code in OCBC Velocity through Tools > Manage DuitNow > DuitNow QR > Manage > View Shop Details > Generate

• Amendment under 'Who is eligible for this Promotion?'

• Section (A) General Terms and Conditions, with amendments to Clause 5.3

We have updated or added the following sections to our Business Account Terms & Conditions:

• Added 9.8A on termination of accounts
• Added 10.4A on payments to the bank and the right to debit
• Amended 10.8 (a) on combining accounts, set-off and security rights
• Amended 13.3 on bank’s repayment obligation
• Amended 14.1 (f) on indemnities
• Amended 15.12 on actions by the bank for compliance and sanctions
• Added 15.25 on restriction and suspension on transactions by the bank

To avoid any service disruption following a security certificate update scheduled on 7 Feb 2023, please update your OCBC Malaysia Business Mobile app to version V4.8 for iOS and V6.3 for Android.

• OCBC Velocity Application Form
• OCBC Velocity Charge of Service Package Form
• Manage OCBC Velocity Account Form

Effective 09 November 2022, we have revised our fixed deposit and time deposit-i board rates.

1. For Fixed Deposit board rates, please click here.
2. For Time Deposit-i board rates, please click here.

Effective 14 September 2022, we have revised our fixed deposit and time deposit-i board rates.

1. For Fixed Deposit board rates, please click here.
2. For Time Deposit-i board rates, please click here.

Effective 13 July 2022, we have revised our fixed deposit and time deposit-i board rates.

1. For Fixed Deposit board rates, please click here.
2. For Time Deposit-i board rates, please click here.

Please use our eConfirm portal at https://econfirm.my/ to submit your Audit Confirmation Report Request through the Audit Confirmation Report Request Form. It is available on our website under "Branch Form".

By using the eConfirm portal, you get to enjoy quicker turnaround and a waiver or discounted off our charges as shown in the table below.

In summary, you can submit and get your Audit Confirmation Report in 2 simple steps.

1. Use the Audit Confirmation Report Request Form available at our website.
2. Submit your request through the eConfirm portal.

For Frequently Asked Questions on Audit Confirmation Report Requests, please visit our website under "Branch Form".

Effective 18 May 2022, we have revised our fixed deposit and time deposit-i board rates.

1. For Fixed Deposit board rates, please click here.
2. For Time Deposit-i board rates, please click here.

The OCBC Business ATM Card will be discontinued as part of our quest to streamline our products and services to serve our customers better. With this, we will cease issuing new Business ATM Cards for customers of OCBC Bank and OCBC Al-Amin Bank with immediate effect.

Existing cardholders will have the option to sign up for the superior replacement option:

1. For existing OCBC Business ATM Card users, you can sign up for the OCBC Business Debit Card. Visit www.ocbc.com.my/bdc for details.
2. For existing OCBC Al-Amin Business ATM Card users, you can sign up for the OCBC Business Debit Card-i. Visit www.ocbc.com.my/bdc-i for details.

We introduced a new Audit Confirmation Report Request Form on 1 April 2022. It is available on our website under "Branch Form".

To submit your Audit Confirmation Report Request Form, please access the eConfirm portal here: https://econfirm.my/. This portal was developed by the Malaysian Institute of Accountants, connecting 837 audit firms and company secretaries to 26 Malaysian banks.

By using the eConfirm portal, you get to enjoy quicker turnaround time and a waiver or discounted off our charges. Refer to the table below for further details.

In summary, you can submit and get your Audit Confirmation Report in 2 simple steps.

1. Use the Audit Confirmation Report Request Form available at our website.
2. Submit your request through the eConfirm portal.

For Frequently Asked Questions on Audit Confirmation Report Requests, please visit our website under "Branch Form".

Effective 1 January 2022, our trade financing and services cut-off time is back to normal for manual submissions at all branches. The cut-off times for submissions done via OCBC Velocity (Business Internet Banking) remain unchanged. Click here for Trade Service Cut-Off time.

We have updated the following sections of the Accounts and Services – Main Terms and Conditions for OCBC and OCBC Al-Amin:

• Part 1 – General Terms & Conditions > Section 12: Added 12.2b.
• Part 1 – General Terms & Conditions > Section 22: Added 22A – Sanctions.
• Part 3 – Services > Part 3A – General Terms for Electronic Services > Section 3: Amended 3.2

We have updated the following sections of the Regional Terms & Conditions:

• Added Section 31 – OCBC OneCollect
• Added Section 34 – OCBC Virtual Account Service

We have updated the following section of the Transaction Banking Services Terms and Conditions:

(A) General Terms and Conditions

• 1.9 Main Account, 1.23 OCBC VA Service, 1.3.1 VA Transaction, 1.32 Virtual Account, 1.33 Virtual Account Number
• Addition of Section 9A. Sanctions
• Addition of Termination/suspension Clause 13.2

(B) Specific Terms and Conditions For Cash Management Products and Services

• 10. OCBC Virtual Account Service (“OCBC VA Service”)

Click here for details

We have updated the following sections of the OCBC Corporate API Service Terms of Use:

• Addition of section 3A. Sanctions
• Addition of Termination/suspension Clause 12.3

Click here for details

Recently several OCBC Velocity and Business Mobile Banking customers using Android OS 11 phones were unable to log in to OCBC Velocity. This was caused by an interaction with third-party remote access apps in their devices that were disabling them from accessing OCBC Velocity. In order to access OCBC Velocity from their Android OS 11 phones once again, those affected should delete these apps and reinstall our mobile banking app in Google Play (the latest version 5.5) and reactivate OCBC OneToken. Please refer to section 7.0 of our OneToken Quick Start Guide here for how to reactivate. For details on which apps could potentially be causing the issue to your device (and thus need to be deleted), please call us at 1300 88 7000.

Please note that all customers may continue to use the OCBC Velocity service as usual using any device that operates on iOS or Android OS 10 and below as they remain unaffected. Please contact us at 1300 88 7000 if you need further assistance.

Recently several OCBC Velocity and Business Mobile Banking customers using Android OS 11 phones were unable to log in to OCBC Velocity. This was caused by an interaction with third-party remote access apps in their devices that were disabling them from accessing OCBC Velocity. In order to access OCBC Velocity from their Android OS 11 phones once again, those affected should delete these apps and reinstall our mobile banking app in Google Play (the latest version 5.5) and reactivate OCBC OneToken. Please refer to section 7.0 of our OneToken Quick Start Guide here for how to reactivate. For details on which apps could potentially be causing the issue to your device (and thus need to be deleted), please call us at 1300 88 7000.

We have also put in place an interim alternative method, which is now extended until 3pm, 1 December 2021 (Wednesday) for Android OS 11 phone users needing to perform urgent transactions. They may do so by clicking here and following the instructions.

Please note that all customers may continue to use the OCBC Velocity service as usual using any device that operates on iOS or Android OS 10 and below as they remain unaffected. Please contact us at 1300 88 7000 if you need further assistance.

Following feedback from several OCBC Velocity and Business Mobile Banking customers who are Android OS 11 phone users that they are unable to log in to OCBC Velocity, we have put in place an interim alternative method for them (Android OS 11 phone users) to transact. They may now do so by clicking here and following the instructions. This is until we resolve the matter. All customers may continue to use the OCBC Velocity service using any device that operates on iOS or Android OS 10 and below as they remain unaffected. We will share updates on this page.

This interim solution is available from 26 November 2021 (Friday) to 3pm on 29 November 2021 (Monday). Submissions will be processed the same day, including on Saturday. Submissions made on Sunday will be processed on Monday. Thank you for your understanding.

As of 8 November 2021, our OCBC Velocity services cut-off times are back to normal as per the table below. For trade financing and services, the submission cut-off time has reverted to the original 3pm at all branches.

Effective 12 May 2021, our OCBC Velocity services cut-off time are revised as below.

Effective 3 May 2021, our trade financing and services cut-off time will be revised to 2pm for manual submissions at all branches while those via OCBC Velocity (Business Internet Banking) remain unchanged.

With reference to Bank Negara Malaysia’s (BNM) announcement on 31 March 2021 regarding the further liberalisation of the foreign exchange policy (FEP), please note the following:

1. Mandatory conversion of export proceeds by resident exporters of 75% Malaysian Ringgit and 25% Foreign Currency is no longer applicable.
2. All declarations in relation to either Resident Exporter customers or Resident SME Net Importer customers provided to or by the bank is no longer applicable.
3. Payments from one Resident to another Resident within the global supply chain will require a fresh declaration.

For more information, please refer to the BNM Announcement or FAQ.

The Covid-19 situation has posed challenges to both individuals and businesses. In view of this, PIDM, under the Malaysia Deposit Insurance Corporation (Disclosure Requirements for Trust Accounts and Joint Accounts) Regulations 2012, has granted an extension to depositors acting as a trustee on the annual disclosure of trust accounts and beneficiary information from 31 March 2021 to 31 May 2021 instead.

Please refer to your monthly account statements/electronic statements, OCBC Velocity and OCBC Business Mobile Banking App for details of your Time Deposit-i placements.

Need help to sign up for OCBC Velocity?

Learn more here or call our Business Banking Customer Service Centre at +603 8317 5200.

These terms and conditions will take effect from 6 November 2020. For existing customers, these terms and conditions will take effect from 1 December 2020.

Please click here to view the English version.

Please refer to your monthly account statements/electronic statements, OCBC Velocity and OCBC Business Mobile Banking App for details of your Fixed Deposit/Time Deposit placements.

Need help to sign up for OCBC Velocity?

Learn more here or call our Business Banking Customer Service Centre at +603 8317 5200.

Sukuk Prihatin is a Shariah compliant product issued by the Government of Malaysia and it offers a profit rate of 2.00% p.a at maturity*. Sukuk Prihatin is available for subscription to all Malaysian Individuals and Corporates/Institutions. Proceeds from the Sukuk Prihatin will be channelled to the Kumpulan Wang COVID-19 to finance measures announced in the economic stimulus packages and recovery plan to address the COVID-19 crisis. Terms & Conditions apply. View here (for EN) or here (for BM).

If you wish to learn more, please refer to Sukuk Prihatin Knowledge Pack (EN) or Pek Maklumat Sukuk Prihatin (BM). For more information on PENJANA initiatives and Sukuk Prihatin, please visit the PENJANA official website.

Following the lowering of interest rates by several centrals banks around the world, we have revised the interest and hadiyyah rates of our Australian Dollar, New Zealand Dollar and Chinese Renminbi Call Accounts/-i as follows with effect from 18 August 2020.

1. Beware of individuals impersonating OCBC Bank staff with fake business cards and email address. Our official email addresses always end with @ocbc.com (eg:lim@ocbc.com).
2. We do not request for payments for our moratorium programme nor any loan/financing applications.
3. We do not request ANY personal income documents via WhatsApp for an loan/financing applications.
4. Never provide your Internet banking or mobile banking password and OTP over the phone.
5. Do not click on suspicious links or install mobile apps related to COVID-19 financial aid.
6. Always refer to our official channels for the latest information:

Hotline: 03-83175200
Website: www.ocbc.com.my
Facebook: www.facebook.com.my/OCBC.Malaysia 

In view of the challenges posed by Covid-19 and the current Movement Control Order ("MCO"), PIDM, under Malaysia Deposit Insurance Corporation (Disclosure Requirements For Trust Accounts And Joint Accounts) Regulations 2012, has granted an extension for depositors acting as trustees on the annual disclosure of the trust account and beneficiary information to make their submissions by 31 May 2020 instead of 31 March 2020.

With regards to the Movement Control Order (MCO), there will be a disruption to the delivery of your bank statements and dormant account advices. We are continuously working with the relevant stakeholders to ensure your bank statements and dormant account advices are delivered to you as soon as the MCO is over.

Below are the documents accepted in typewritten only:

1. Business Account Opening
2. Business Customer details and Business Account details
3. Corporate Phone Banking, eAlert & Business Card (Business Banking services)
4. Business Internet Banking (OCBC Velocity) & Business Mobile Banking (Business Banking services)
5. Business Customer Details Agreement
6. Business Account Details Agreement (Customer Copy)
7. Foreign Exchange Administration (FEA) Rules (Customer Copy)
8. Customer Self-Checklist (Customer Copy)
9. Customer Self-Checklist-i (Customer Copy)
10. Business Access / Signature (BABS) Terms & Conditions (Both English and BM)

There will be a change in interest/profit payment for premature withdrawals of Ringgit Fixed Deposit (FD), Ringgit Fixed Deposit-i (FD-i) and Ringgit Time Deposit-i (TD-i) as shown below: