09 November 2022

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  • Revised Fixed Deposit and Time Deposit-i board rate

    Effective 09 November 2022, we have revised our fixed deposit and time deposit-i board rates.

    1. For Fixed Deposit board rates, please click here.
    2. For Time Deposit-i board rates, please click here.

14 September 2022

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  • Revised Fixed Deposit and Time Deposit-i board rate

    Effective 14 September 2022, we have revised our fixed deposit and time deposit-i board rates.

    1. For Fixed Deposit board rates, please click here.
    2. For Time Deposit-i board rates, please click here.
  • Revised Fixed Deposit and Time Deposit-i board rate

    Effective 13 July 2022, we have revised our fixed deposit and time deposit-i board rates.

    1. For Fixed Deposit board rates, please click here.
    2. For Time Deposit-i board rates, please click here.
  • We only accept Audit Confirmation Report Requests through the eConfirm portal effective 1 July 2022

    Please use our eConfirm portal at https://econfirm.my/ to submit your Audit Confirmation Report Request through the Audit Confirmation Report Request Form. It is available on our website under "Branch Form".

    By using the eConfirm portal, you get to enjoy quicker turnaround and a waiver or discounted off our charges as shown in the table below.

      Charges by the Bank for request made in hardcopy Charges for request made through the portal in softcopy
        Charges by OCBC Bank Charges by eConfirm
    Request for account with facility RM70 RM50 RM15
    Request for account withough facility RM20 Waived RM15

    In summary, you can submit and get your Audit Confirmation Report in 2 simple steps.

    1. Use the Audit Confirmation Report Request Form available at our website.
    2. Submit your request through the eConfirm portal.

    For Frequently Asked Questions on Audit Confirmation Report Requests, please visit our website under "Branch Form".

  • Revised Fixed Deposit and Time Deposit-i board rate

    Effective 18 May 2022, we have revised our fixed deposit and time deposit-i board rates.

    1. For Fixed Deposit board rates, please click here.
    2. For Time Deposit-i board rates, please click here.
  • Business ATM Card Discontinuation

    Effective 1 December 2022, the OCBC Bank Business ATM Card will be discontinued as part of our quest to streamline our products and services to serve our customers better. With this, we will:

    1. Cease issuing new Conventional OCBC Bank Business ATM Cards with immediate effect;
    2. Cease issuing new OCBC Al-Amin Business ATM Cards after 30 June 2022*.

    Existing cardholders like you have to option to sign up for the superior replacement option: the OCBC Bank Business Debit Card. Visit www.ocbc.com/bdc for details.

    *cut-off acceptance date to be confirmed later

  • New Audit Confirmation Report Request Form effective 1 April 2022

    We introduced a new Audit Confirmation Report Request Form on 1 April 2022. It is available on our website under "Branch Form".

    To submit your Audit Confirmation Report Request Form, please access the eConfirm portal here: https://econfirm.my/. This portal was developed by the Malaysian Institute of Accountants, connecting 837 audit firms and company secretaries to 26 Malaysian banks.

    By using the eConfirm portal, you get to enjoy quicker turnaround time and a waiver or discounted off our charges. Refer to the table below for further details.

      Charges by the Bank for request made in hardcopy Charges for request made through the portal in softcopy
        Charges by OCBC Bank Charges by eConfirm
    Request for account with facility RM70 RM50 RM15
    Request for account withough facility RM20 Waived RM15

    In summary, you can submit and get your Audit Confirmation Report in 2 simple steps.

    1. Use the Audit Confirmation Report Request Form available at our website.
    2. Submit your request through the eConfirm portal.

    For Frequently Asked Questions on Audit Confirmation Report Requests, please visit our website under "Branch Form".

12 January 2022

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  • Revision of the Account Maintenance & Update Form
    We have revised Part 3: Change in Fax number/Address of the Account Maintenance & Update Form for OCBC Bank and OCBC Al-Amin. This update takes effect immediately.
  • We have ceased issuing AUD Demand Drafts
    We no longer issue AUD Demand Drafts effective 6 January 2022. Valid drafts purchased before this date must be drawn by 31 July 2022.

29 December 2021

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  • Trade financing services cut-off times are back to normal

    Effective 1 January 2022, our trade financing and services cut-off time is back to normal for manual submissions at all branches. The cut-off times for submissions done via OCBC Velocity (Business Internet Banking) remain unchanged. Click here for Trade Service Cut-Off time.

  • Updated Accounts and Services – Main Terms and Conditions for OCBC Al-Amin and Product Information Sheet for Time Deposit-i

    We have updated our Accounts and Services – Main Terms and Conditions for OCBC Al-Amin & Product Information Sheet for Time Deposit-i which will be effective from 20 January 2022.

    Document
    Changes
    Main Terms and Conditions of Accounts and Services for OCBC Al-Amin
    Part 2 - Accounts > Part 2B - Term Based on Shariah Contract > 3 - Foreign Currency Account-i > 3.3 - Foreign Currency Time Deposit Account-i ("FCTD-i") > Amended 3.3 (b)
    Product Information Sheet for Time Deposit-i
    Amended the term Rules to FE Notices
    Amended contents on early settlement

14 December 2021

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  • Updated Accounts and Services – Main Terms and Conditions for OCBC and OCBC Al-Amin and Regional Terms and Conditions

    We have updated the following sections of the Accounts and Services – Main Terms and Conditions for OCBC and OCBC Al-Amin:

    • Part 1 – General Terms & Conditions > Section 12: Added 12.2b.
    • Part 1 – General Terms & Conditions > Section 22: Added 22A – Sanctions.
    • Part 3 – Services > Part 3A – General Terms for Electronic Services > Section 3: Amended 3.2

    We have updated the following sections of the Regional Terms & Conditions:

    • Added Section 31 – OCBC OneCollect
    • Added Section 34 – OCBC Virtual Account Service
  • Reinstatement of RM1 interbank cash withdrawal fee from 1 February 2022 onwards

    Effective 1 February 2022, we will resume charging the RM1 fee for each cash withdrawal at ATMs of other banks. The RM1 fee was waived during the pandemic-induced movement control order to encourage customers to withdraw cash from the bank nearest their homes. As usual, OCBC Bank cardholders can continue to perform cash withdrawals at any OCBC ATMs at no fee.

2 December 2021

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  • Updated Transaction Banking Services Terms & Conditions and OCBC Corporate API Service Terms of use

    We have updated the following section of the Transaction Banking Services Terms and Conditions:

    (A) General Terms and Conditions

    • 1.9 Main Account, 1.23 OCBC VA Service, 1.3.1 VA Transaction, 1.32 Virtual Account, 1.33 Virtual Account Number
    • Addition of Section 9A. Sanctions
    • Addition of Termination/suspension Clause 13.2

    (B) Specific Terms and Conditions For Cash Management Products and Services

    • 10. OCBC Virtual Account Service (“OCBC VA Service”)

    Click here for details

    We have updated the following sections of the OCBC Corporate API Service Terms of Use:

    • Addition of section 3A. Sanctions
    • Addition of Termination/suspension Clause 12.3

    Click here for details

1 December 2021

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  • OneToken "Compatibility Error" Issue – Instruction to reinstall

    Recently several OCBC Velocity and Business Mobile Banking customers using Android OS 11 phones were unable to log in to OCBC Velocity. This was caused by an interaction with third-party remote access apps in their devices that were disabling them from accessing OCBC Velocity. In order to access OCBC Velocity from their Android OS 11 phones once again, those affected should delete these apps and reinstall our mobile banking app in Google Play (the latest version 5.5) and reactivate OCBC OneToken. Please refer to section 7.0 of our OneToken Quick Start Guide here for how to reactivate. For details on which apps could potentially be causing the issue to your device (and thus need to be deleted), please call us at 1300 88 7000.

    Please note that all customers may continue to use the OCBC Velocity service as usual using any device that operates on iOS or Android OS 10 and below as they remain unaffected. Please contact us at 1300 88 7000 if you need further assistance.

29 November 2021

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  • OneToken "Compatibility Error" Issue – Instruction for reinstall

    Recently several OCBC Velocity and Business Mobile Banking customers using Android OS 11 phones were unable to log in to OCBC Velocity. This was caused by an interaction with third-party remote access apps in their devices that were disabling them from accessing OCBC Velocity. In order to access OCBC Velocity from their Android OS 11 phones once again, those affected should delete these apps and reinstall our mobile banking app in Google Play (the latest version 5.5) and reactivate OCBC OneToken. Please refer to section 7.0 of our OneToken Quick Start Guide here for how to reactivate. For details on which apps could potentially be causing the issue to your device (and thus need to be deleted), please call us at 1300 88 7000.

    We have also put in place an interim alternative method, which is now extended until 3pm, 1 December 2021 (Wednesday) for Android OS 11 phone users needing to perform urgent transactions. They may do so by clicking here and following the instructions.

    Please note that all customers may continue to use the OCBC Velocity service as usual using any device that operates on iOS or Android OS 10 and below as they remain unaffected. Please contact us at 1300 88 7000 if you need further assistance.

26 November 2021

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  • OneToken "Compatibility Error" Issue – Instructions for Payment

    Following feedback from several OCBC Velocity and Business Mobile Banking customers who are Android OS 11 phone users that they are unable to log in to OCBC Velocity, we have put in place an interim alternative method for them (Android OS 11 phone users) to transact. They may now do so by clicking here and following the instructions. This is until we resolve the matter. All customers may continue to use the OCBC Velocity service using any device that operates on iOS or Android OS 10 and below as they remain unaffected. We will share updates on this page.

    This interim solution is available from 26 November 2021 (Friday) to 3pm on 29 November 2021 (Monday). Submissions will be processed the same day, including on Saturday. Submissions made on Sunday will be processed on Monday. Thank you for your understanding.

8 November 2021

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  • OCBC Velocity services cut-off times are back to normal

    As of 8 November 2021, our OCBC Velocity services cut-off times are back to normal as per the table below. For trade financing and services, the submission cut-off time has reverted to the original 3pm at all branches.

    Services Original Cut Off Time
    Internal Fund Transfer 4.30pm (Foreign)
    8.00pm (Local)
    Telegraphic Trasfer (TT) 5.00pm
    Cashier's Order (CO) 4.30pm
    Demand Draft (DD) 3.30pm
    Book FX 4.00pm (Value TODAY)
    5.30pm (Value TOMORROW/SPOT)
  • Changes to the turnaround time for Bank Guarantee/Bank Guarantee-i that need stamping

    As advised by Lembaga Hasil Dalam Negeri Malaysia (LHDN), effective 1 June 2021 all stamping-related matters must be submitted online via the LHDN website. With this, the turnaround time for Banker’s Guarantee/Banker’s Guarantee-i (BG/BG-i) issuances that need stamping has been revised from T+2 working days to T+5 working days. Click here for more information.

  • Latest cut-off times for OCBC Velocity services

    Effective 12 May 2021, our OCBC Velocity services cut-off time are revised as below.

    Services Original Cut Off Time Revised Cut Off Time
    Internal Fund Transfer 4.30pm (Foreign)
    8.00pm (Local)
    3.00pm
    Telegraphic Transfer (TT) 5.00pm
    Cashier's Order (CO) 4.30pm
    Demand Draft (DD) 3.30pm
    Book FX 4.00pm (Value TODAY)
    5.30pm (Value TOMMORROW/SPOT)
    2.30pm
    5.00pm
  • Latest cut-off times for trade financing and services submission

    Effective 3 May 2021, our trade financing and services cut-off time will be revised to 2pm for manual submissions at all branches while those via OCBC Velocity (Business Internet Banking) remain unchanged.

19 April 2021

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  • Liberalisation of Foreign Exchange Policy (FEP) effective 15 April 2021

    With reference to Bank Negara Malaysia’s (BNM) announcement on 31 March 2021 regarding the further liberalisation of the foreign exchange policy (FEP), please note the following:

    1. Mandatory conversion of export proceeds by resident exporters of 75% Malaysian Ringgit and 25% Foreign Currency is no longer applicable.
    2. All declarations in relation to either Resident Exporter customers or Resident SME Net Importer customers provided to or by the bank is no longer applicable.
    3. Payments from one Resident to another Resident within the global supply chain will require a fresh declaration.

    For more information, please refer to the BNM Announcement or FAQ.

22 March 2021

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  • Extension of Disclosure for Trust Accounts

    The Covid-19 situation has posed challenges to both individuals and businesses. In view of this, PIDM, under the Malaysia Deposit Insurance Corporation (Disclosure Requirements for Trust Accounts and Joint Accounts) Regulations 2012, has granted an extension to depositors acting as a trustee on the annual disclosure of trust accounts and beneficiary information from 31 March 2021 to 31 May 2021 instead.

10 March 2021

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  • Going green: Paper advices for Time Deposit-i placements will be discontinued from 1 April 2021

    Please refer to your monthly account statements/electronic statements, OCBC Velocity and OCBC Business Mobile Banking App for details of your Time Deposit-i placements.

    Need help to sign up for OCBC Velocity?

    Learn more here or call our Business Banking Customer Service Centre at +603 8317 5200.

10 November 2020

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  • Revision to the terms and conditions governing OCBC Bank (Malaysia) Berhad's depository and current accounts, and services specified below

    These terms and conditions will take effect from 6 November 2020. For existing customers, these terms and conditions will take effect from 1 December 2020.

    Please click here to view the English version.

23 October 2020

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  • Going green: Paper advices for Fixed Deposit/Time Deposit placements will be discontinued from 15 November 2020

    Please refer to your monthly account statements/electronic statements, OCBC Velocity and OCBC Business Mobile Banking App for details of your Fixed Deposit/Time Deposit placements.

    Need help to sign up for OCBC Velocity?

    Learn more here or call our Business Banking Customer Service Centre at +603 8317 5200.

18 August 2020

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  • Subscribe to Sukuk Prihatin and enjoy profit rate of 2.00% p.a at maturity

    Sukuk Prihatin is a Shariah compliant product issued by the Government of Malaysia and it offers a profit rate of 2.00% p.a at maturity*. Sukuk Prihatin is available for subscription to all Malaysian Individuals and Corporates/Institutions. Proceeds from the Sukuk Prihatin will be channelled to the Kumpulan Wang COVID-19 to finance measures announced in the economic stimulus packages and recovery plan to address the COVID-19 crisis. Terms & Conditions apply. View here (for EN) or here (for BM).

    If you wish to learn more, please refer to Sukuk Prihatin Knowledge Pack (EN) or Pek Maklumat Sukuk Prihatin (BM). For more information on PENJANA initiatives and Sukuk Prihatin, please visit the PENJANA official website.

  • Call Account/-i rate revision

    Following the lowering of interest rates by several centrals banks around the world, we have revised the interest and hadiyyah rates of our Australian Dollar, New Zealand Dollar and Chinese Renminbi Call Accounts/-i as follows with effect from 18 August 2020.

    Call Account/-i Existing Interest/'Hadiyyah' Rate (%p.a.) Revised Interest/'Hadiyyah' Rate (%p.a.)
    AUD 0.10% 0.00%
    NZD 0.30% 0.00%
    RMB 0.40% 0.00%
  • Fixed deposit rate revision
    In the line the Overnight Policy Rate cut, we have revised our Fixed Deposit rates accordingly. Revision on the Interest Rate / Profile Rates for Fixed Deposit/-i are as per the table below.


    Fixed Deposit (Resident rate)

    Existing Tenure  Existing interest Rate (% p.a.) Revised Interest Rates (% p.a.)
    1 - 2 months 1.60% 1.35%
    3 months 1.70% 1.45%
    4 - 5 months 1.80% 1.55%
    6 months 1.85% 1.60%
    7 - 11 months 1.95% 1.70%
    12 months 2.00% 1.75%
    13 - 17 months 2.05% 1.80%
    18 - 60 months 2.10% 1.85%


    Fixed Deposit (Non Resident Rate)

    Existing Tenure Existing interest Rate (% p.a.) Revised Interest Rates (% p.a.)
    1 - 5 months 1.10% 0.85%
    6 - 11 months 1.25% 1.00%
    12- 17 months 1.30% 1.05%
    18 - 60 months 1.35% 1.10%


    Fixed Deposit-i/ Time Deposit-i (Resident Rate)

    Existing Tenure Existing Interest Rate (% p.a.) Revised Interest Rate (% p.a.)
    1 - 2 months 1.60% 1.35%
    3 months 1.70% 1.45%
    4 - 5 months 1.80% 1.55%
    6 months 1.85% 1.60%
    7 - 11 months 1.95% 1.70%
    12 months 2.00% 1.75%
    13 - 17 months 2.05% 1.80%
    18 - 60 months 2.10% 1.85%


    Fixed Deposit-i/ Time Deposit-i (Non Resident Rate)

    Existing Tenure Existing Interest Rate (% p.a.) Revised Interest Rates (% p.a.)
    1 - 5 months 1.10% 0.85%
    6 - 11 months 1.25% 1.00%
    12 - 17 months 1.30% 1.05%
    18 - 60 months 1.35% 1.10%
  • Beware of Impersonators, Fraud and Covid-19 scams!
    1. Beware of individuals impersonating OCBC Bank staff with fake business cards and email address. Our official email addresses always end with @ocbc.com (eg:lim@ocbc.com).
    2. We do not request for payments for our moratorium programme nor any loan/financing applications.
    3. We do not request ANY personal income documents via WhatsApp for an loan/financing applications.
    4. Never provide your Internet banking or mobile banking password and OTP over the phone.
    5. Do not click on suspicious links or install mobile apps related to COVID-19 financial aid.
    6. Always refer to our official channels for the latest information:

    Hotline: 03-83175200
    Website: www.ocbc.com.my
    Facebook: www.facebook.com.my/OCBC.Malaysia 

31 March 2020

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  • Extension of Trust Account Declaration to 31 May 2020

    In view of the challenges posed by Covid-19 and the current Movement Control Order ("MCO"), PIDM, under Malaysia Deposit Insurance Corporation (Disclosure Requirements For Trust Accounts And Joint Accounts) Regulations 2012, has granted an extension for depositors acting as trustees on the annual disclosure of the trust account and beneficiary information to make their submissions by 31 May 2020 instead of 31 March 2020.

26 March 2020

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  • Statement and advices handling during and after Movement Control Order (MCO)

    With regards to the Movement Control Order (MCO), there will be a disruption to the delivery of your bank statements and dormant account advices. We are continuously working with the relevant stakeholders to ensure your bank statements and dormant account advices are delivered to you as soon as the MCO is over.

2 February 2020

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  • Effective 2 February 2020, a list of forms will only be accepted in typewritten

    Below are the documents accepted in typewritten only:

    1. Business Account Opening
    2. Business Customer details and Business Account details
    3. Corporate Phone Banking, eAlert & Business Card (Business Banking services)
    4. Business Internet Banking (OCBC Velocity) & Business Mobile Banking (Business Banking services)
    5. Business Customer Details Agreement
    6. Business Account Details Agreement (Customer Copy)
    7. Foreign Exchange Administration (FEA) Rules (Customer Copy)
    8. Customer Self-Checklist (Customer Copy)
    9. Customer Self-Checklist-i (Customer Copy)
    10. Business Access / Signature (BABS) Terms & Conditions (Both English and BM)

14 February 2018

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  • Revision on interest/profit payment for premature withdrawals

    There will be a change in interest/profit payment for premature withdrawals of Ringgit Fixed Deposit (FD), Ringgit Fixed Deposit-i (FD-i) and Ringgit Time Deposit-i (TD-i) as shown below:

    Placement/Renewal Premature Withdrawal Placement Period How much interest will be paid
    Before 5 Mar 18 Anytime ≤ 3 months
    > 3 months
    No interest will be paid 50% of contracted rate for each completed month.
    From 5 Mar - 31 Dec 18 Before 1 Jan 19 ≤ 3 months
    > 3 months
    No interest will be paid 50% of contracted rate for each completed month.
      On or after 1 Jan 19 ≤ 3 months
    > 3 months
    No interest will be paid.
    From 1 Jan 19 onwards Anytime ≤ 3 months
    > 3 months
    No interest will be paid.


    Example:

    Placement/Renewal Premature Withdrawal</th > Placement Period How much interest will be paid
    RM10,000 on 1 March 2018 for 12 months at contracted rate 4.00%p.a.
    Maturity date:
    1 March 2019
    27 July 2018 Completed month = 1 March 2018 to 1 July 2018 (122 days) RM10,000 x 4.00% p.a. x 122 days / 365 days x 50% = RM66.85