Help And Support
Collections - Direct Debit
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What are the operating hours for Direct Debit?
Direct Debit and Interbank GIRO (IBG) have the same operating hours. -
What is the collection submission/fund crediting time?
The funds will be available in the biller’s account based on the schedule below:
No Transactions submitted by the biller (time stated on a business day) *Payer’s account gets debited *Funds received by the biller **Latest time to receive funds by the biller 1. 5:00am 11:00am, same business day 5:00pm, same business day 2:00pm, next business day 2. 8:00am 2:00pm, same business day 8:20pm, same business day 2:00pm, next business day 3. 11:00am 5:00pm, same business day 11:00pm, same business day 2:00pm, next business day 4. 2:00pm 7:00am, next business day 11:00am, next business day 2:00pm, next business day 5. 5:00pm 7:00am, next business day 11:00am, next business day 2:00pm, next business day *The times stated above are provided by the third-party service providers and are subject to change from time to time. The information in the table is intended as a general guide.
** If the payer’s bank does not respond by the latest time indicated, PayNet and the biller’s Bank will treat the transaction as unsuccessful.
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What are the Direct Debit participating banks?
The latest listing of the Direct Debit participating banks is available at the PayNet website. -
How long does it take to process a Direct Debit request?
OCBC Bank adheres to the following Service Level Agreement (SLA) for carrying out Direct Debit requests:
Enquiry SLA (Business Day) Acknowledgement of enquiry received 1 Crediting/Debiting status at biller/payer Bank 1 Simple* enquiries 3 Normal** enquires 7 Complicated*** enquiries 14 Types of Enquiries:
*Simple refers to issues that can be resolved internally by the Bank.
**Normal refers to situations requiring information from third parties.
***Complicated refers to situations requiring further investigation.
Note: The cut-off time for receiving enquiries is 3pm on a standard business day. This means any enquiry received after 3pm will be registered at the start of next business day.