Business Mobile Banking

About OCBC OneTouch

What is OCBC OneTouch™?

Leveraging on Apple's Touch ID and Android's Fingerprint Authentication technology, OCBC OneTouch™ is the innovation by OCBC to allow customers an easy, quick and secure access to view their account information using fingerprint recognition, without the need to login to mobile banking.

How do I activate OCBC OneTouch™ for my account login?

Step 1: At the mobile login screen, tap on the fingerprint icon.

Step 2: Tap on “Activate OCBC OneTouch™”.

Step 3: Enter the one-time verification and click Login.

Step 4: Enter your One-Time Password (if you are a hardware token/SMS OTP user) or

            OneToken PIN (if you are a digital token user) and submit.

Usage of OCBC OneTouch™

You need to be a business account customer of OCBC and a valid user registered with OCBC Velocity.

The OCBC Malaysia Business Mobile Banking app must be installed on for Touch ID enabled Apple iPhones running on iOS 11 or Apple’s latest operating systems or Android devices with fingerprint recognition feature, operating on Android OS 5 and above.

Once a mobile device has been registered for the OCBC OneTouch™ service, the customer's business account(s) can be accessed using any fingerprint enrolled by the relevant Fingerprint Recognition Feature on the said mobile device.

Is OCBC OneTouch™ secure?

OCBC OneTouch uses your unique fingerprint pattern, registered and stored solely on your mobile devices as a secure source of identification.To get started, you need to perform a one-time activation with your mobile banking Organisation ID, User ID and password. Thereafter, within the OCBC Malaysia Business Mobile Banking app, customer only need to place their finger on the home button to view their account balances. All account numbers displayed are partially masked with only the last 4 digits of the account number revealed. The app does not store any account numbers, balances or other related information on the phone.

Can I activate OCBC OneTouch™ on multiple phones?

For security reasons, each user can only activate OCBC OneTouch™ on one  device at any point in time.

I have changed to a new phone, can I continue using OCBC OneTouch™ on my new phone?

Yes, simply activate OCBC OneTouch™ on your new phone. The OCBC OneTouch™ service on your old phone will be deactivated.

I have activated OCBC OneTouch™ but would like to deactivate the service, how do I do so?

You can deactivate OCBC OneTouch™ from your mobile phone’s menu option.

I am an Android user, can I use OCBC OneTouch™?

OCBC OneTouchTM is enabled for a range of Android phone models supported with fingerprint recognition feature, operating on AndroidOS 5 and above. If your mobile device is supported, you can see the “OneTouchTM” icon on the OCBC Malaysia Business Mobile Banking login page and proceed to register for the service.

Do I need to pay for OCBC OneTouch™

No, this service is free of charge.