OCBC FLEX ACCOUNT

The OCBC Flex Account is a savings account that allows you to split your money between a "Save" Pot and a "Spend" Pot, giving you a new way to save, spend and manage your money.

Money in your "Save" Pot will earn you a Bonus Interest on top of your Base Interest that is comparable to a fixed deposit's board rate. There is no lock-in period or withdrawal penalty, so you can adjust your "Save" Pot anytime you want. Big returns are no longer just for big deposits.

Money in your "Spend" Pot earns you Flex Account's Base Interest of 0.30% a year.

1. What is a "Save" Pot and can I use my money that is kept in "Save" Pot?

   A "Save" Pot is a mobile banking feature that allows you to earmark your savings from your everyday impulse purchases that could lead to overspending.

   The money kept in your "Save" Pot will not be accessible to be spent or withdrawn. If you need to use your money in your "Save" Pot, you will have to log into OCBC Mobile Banking app to release money from your "Save" Pot to your "Spend" Pot before you can start transacting from OCBC Flex Account.

2. Can I use the money in my "Spend" Pot?

   Yes, you can. You can withdraw money and transact with a debit card and/or access your money through OCBC Internet or Mobile Banking.

3. Can I open more than one OCBC Flex Account?

   You may open only ONE OCBC Flex Account where you are the primary and sole account holder.

4. Where can I withdraw money from my OCBC Flex Account?

   You can withdraw money from any ATM operated by OCBC Group, that is OCBC Bank in Malaysia & Singapore, OCBC Al-Amin Bank, OCBC NISP (Indonesia) and OCBC Wing Hang (Hong Kong and Macau) at no charge.

   You can also withdraw from any ATM within the MEPS network where your MEPS fee will be charged at up to RM1.00 per withdrawal.

   For the latest fees and charges, please click here.

1. Spend Pot: The interest earned for your balances in Spend Pot is accrued daily based on your Spend Pot's day-end balance. You will earn 0.30% a year for your balances in your Spend Pot.
2. Save Pot: The interest earned on your Save Pot balance is accrued daily based on your Save Pot's day-end balance. You will earn Bonus Interest of 1.90% a year on your Save Pot balance on top of the Base Interest of 0.30% a year, giving you a total of 2.20% a year on your entire Save Pot balance.

To illustrate:

The effective interest rate for Flex Account on 1st February is (RM10,000*0.30% a year + RM0*2.20% a year) / RM10,000 = 0.30% a year

The effective interest rate for Flex Account on 2nd February is (RM4,000*0.30% a year+RM6,000*2.20% a year )/RM10,000 = 1.44% a year.

The effective interest rate for Flex Account on 3rd February is (RM0*0.30% a year+ RM10,000*2.20% a year )/RM10,000 = 2.20% a year

The total interests from both Save and Spend Pot will be paid on month end in a single combined posting as "Interest Credit" rounded up to 2 decimal places.

1. What happens if my total account balance falls below my "Save" Pot balance?

   Debit Card purchases which are debited from your account after the transaction date may result in the Account Balance being less than the "Save" Pot Balance. In such cases, the Bonus Interest will be calculated based on your total account balance.

   To illustrate: 

   10th February	Balance (RM)	Base Interest (0.30% a year)	Bonus Interest (1.90% a year)
   Spend Pot Balance	-7,000.00	-	N/A
   Save Pot Balance	10,000.00	N	N
   Total Balance	3,000.00	Y	Y

   The effective interest rate for Flex Account on 10th February is (RM3,000*2.20% a year)/RM3,000 = 2.20% a year

   However, if your Daily Account Balance is in negative balance, no interest at all will be paid for the days that your Daily Account Balance is in negative balance.

1. How do I qualify for the Bonus Interest?

   You need to log in to your OCBC Mobile Banking app and select OCBC Flex Account where you will be able to set your money into a Save Pot to earn the Bonus Interest. Bonus Interest is calculated based on the Save Pot balance by day end.

   Debit Card purchases which are debited from your account after the transaction date may result in the Account Balance being less than the Save Pot Balance. In such cases, the Bonus Interest will be calculated based on your total account balance.

   However, if your Daily Account Balance is in negative balance, no interest at all will be paid for the days that your Daily Account Balance is in negative balance.

2. How will I know that the account interest is credited to my OCBC Flex Account?

   The total interest from both Save and Spend Pot interests will be paid on month end in a single combined posting as "Interest Credit", rounded up to 2 decimal places.

3. Will I still be able to enjoy the Bonus Interest if I adjusted my Save Pot balance multiple times a day?

   As long as you have maintained a Save Pot balance by day end, you will be able to enjoy the Bonus Interest for the day.

   Nevertheless, please also refer to Question 1 under Save Pot for scenarios when Bonus Interest is not paid to Save Pot Balance or not paid at all.

4. Will I be able to view my Save Pot balances in my account transaction history?

   No, you will not be able to view your Save Pot balances in your account transaction history as it is not a transaction that is deemed to have moved in or out of your savings account.

5. What time of day is considered day-end balance for Save Pot?

   The day-end timing for Save Pot should be at 9pm every night.

   Note: The day-end timing could differ on an ad-hoc basis, where system maintenance/downtime could influence the regular day-end timing for Save Pot.

It is easy and secure. Just 3 steps to get started.

1. Activate your Internet Banking (for new to OCBC Internet Banking users only)
   • Go to ocbc.com.my/register
   • Enter your Debit Card number and your personal details
   • Enter your preferred login ID and password
   • Confirm your mobile number for SMS security token activation
2. Set your Debit Card PIN via OCBC Internet Banking; or
   • Log in to your Internet Banking account.
   • Go to the "Customer Service" tab and under Cards, click "Set PIN".
   • Select your card from the drop down list and click "Next" 
   • Key in your new 6-digit PIN, confirm your new 6-digit PIN and click "Next".
   • Key in the OTP sent via SMS to your mobile or launch OCBC Malaysia Mobile Banking app to get the One Time Password (OTP), then enter the 6-digit OTP and click "Submit".
   • You have successfully created your PIN.
   • You will receive a SMS notification of your successful PIN creation
3. Set your Debit Card PIN via OCBC Malaysia Mobile Banking app
   • Launch the OCBC Malaysia Mobile Banking app and log in to your account.
   • Tap on the menu and select "Card Services". 
   • Tap the "Set PIN" button.
   • Key in your new 6-digit PIN, confirm your new 6-digit PIN and click "Next".
   • Key in the OTP sent via SMS to your mobile or tap to reveal OTP from the OneToken feature.
   • You have successfully created your PIN.
   • You will receive a SMS notification of your successful PIN creation.

1. Do I need to notify the bank if I want to use my OCBC Debit Card abroad?

   Yes, you will need to so that we will know and will be able to alert you if ever your card is used fraudulently abroad. You can notify the bank in 2 ways:

   1. Set it up via Internet Banking
      • Login to OCBC Internet Banking
      • Go to "Customer Service" tab and
      • Select "Cards - Overseas card use"
      • Tick on activate "Overseas Purchase" and "Overseas Cash Withdrawal"
      • Enter your travel start and end date and confirm
   2. Call in to contact centre at +603 8317 5000
2. Where can I withdraw money with the OCBC Debit Card?

   You can withdraw money from any ATM operated by OCBC Group, that is OCBC Bank in Malaysia & Singapore, OCBC Al-Amin Bank, OCBC NISP (Indonesia) and OCBC Wing Hang (Hong Kong and Macau) at no charge.

   You can also withdraw cash from any ATM within the PayNet shared ATM network (MEPS) where ATM cash withdrawal fee will be charged at up to RM1.00 per withdrawal.For the latest fees and charges, please click here.