Your security matters to us
Anyone can fall victim to fraud. Don't let yourself get scammed. Learn how to identify different types of fraud to better protect yourself.
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Phone/Macau Scam
Scammers will impersonate as authorities and try to get your personal information and request for urgent payments be made to unknown accounts.
- Do not provide any personal details or banking account information to an unknown caller. Hang up the call straight away.
- Do not entertain calls on any outstanding credit card or personal loan, or incoming fund transfer from Bank Negara Malaysia.
- Do not entertain calls from MACC or SPRM regarding the settlement of money laundering charges.
- Do not entertain calls or emails from any banks asking you to update your account number for Lembaga Hasil Dalam Negeri (LHDN) tax refund.
- Do not entertain calls from Magistrate/High Court/PDRM/Jabatan Audit Negara, asking to investigate your bank accounts due to drug trafficking, money laundering or any other suspicious criminal activities.
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Parcel Scam
Parcel scammers will try to coerce people into paying money to release goods sent to them.
- Received an email/Whatsapp/Facebook Messenger regarding a parcel that contains cash, jewelry, laptops, mobile phones and other valuable items? It is a SCAM!
- Received a call from a Courier Company or from Jabatan Kastam Malaysia regarding a parcel stuck at KLIA or Port Klang? It is a SCAM!
- Received a call demanding you pay import duties for your mobile phone shipment? It is a SCAM!
- Parcel scams require you to pay a sum of money to redeem your goods from Jabatan Kastam Malaysia. Ignore the payment request and hang up the call.
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Investment Scam
Scammers may share quick and high return investments schemes to lure you into investing.
- Someone introduces you to an investment scheme with high paying returns in a short time.
- DO NOT be pressured by request, of scheme that require high amount of investment amount and lure you into different packages.
- Ensure to find more on the investment scheme before investing.
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Job Scam
Scammers will advertise high-paying jobs which require you to make payments to unknown accounts before you receive any funds.
- Be careful of job posting on social media which promises high paying jobs with very little information.
- Do not pay any admin fee or processing fee for a job request or when you are requested to make payments to unknown third-party accounts as part of the job requirement.
- Do not share your personal details, banking account information or documents (such as NRIC copy, EPF statement, bank account statement, etc) through Whatsapp/WeChat/Facebook (or any other mobile chat applications) to unknown third-parties.
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Malware Attack
Links that trick you into clicking to false sites or downloading malware that can attack your hardware.
- DO NOT click on any links or attachments in email/Whatsapp/WeChat/Facebook Messenger.
- DO NOT download any mobile apps from untrusted sites.
- Do not click on any other link which says OCBC Bank. The official OCBC Online Banking website URL is https://internet.ocbc.com.my/internet-banking/
- If your Security Image and Security Phrase is different after you enter your login user ID, immediately close the mobile app or browser. DO NOT enter your Password.
- If you are prompted repeatedly for Password or OTP even though you have entered the login credentials correctly, immediately close the mobile app or browser.
- DO NOT entertain calls purportedly from a staff in OCBC asking you to verbally reveal your Online Banking Login ID, Security Image, Security Phrase, Password, OTP or Challenge Code (Note: OCBC Bank will never ask a customer to reveal his Password or OTP or Challenge Code).
Let us clarify your concerns about security
Call us at +603 8317 5000.