Online Banking

Phishing scams soaring?
Don’t take the bait, take action instead!
Protect yourself! Learn how scammers operate. If you receive a call or text from an unknown person asking for financial details, get smart, don’t tell!
Easy work for super high pay?
It’s a scam!
Don’t be lured into receiving unsolicited job offers via social media that require you to make payment to purchase items in advance with the promise of receiving high commission pay-out. It’s a SCAM!

SPOT the SIGNS and PROTECT yourself.
Stay calm and DO NOT fall
prey to Macau Scam!
Pause before making any hasty decisions. If you receive a threatening call from someone who claims to be a police officer or from a government body, chances are that the call is a Macau Scam!
Beware of lucrative offers requesting to use your banking accounts
Fraudsters will reach out to you by offering lucrative commissions to use your account. Do not GIVE, RENT or SELL your bank account or ATM card to anyone. Mule Account holders can be prosecuted under Malaysian Law.
Be vigilant and do not fall prey to Mule Account scams.
Online Security Tips
  1. Did someone call to say your home Internet Broadband has been hacked? This is a scam call! Hang up immediately.
  2. Warning: Do not install any remote support / screen sharing application (Example: Team View Quick Support) on your mobile device. These applications will allow fraudsters to see all your information in your mobile device.
  3. Do not entertain calls on any outstanding credit card/personal loan or incoming fund transfer from Central Bank Malaysia.
  4. Do not entertain calls from Malaysian Anti-Corruption Commission (MACC) regarding the settlement of money laundering charges.
  5. Do not entertain calls/emails from any banks asking you to update your account number for Inland Revenue Board Of Malaysia tax refund.
  6. Do not reveal your account information, login ID, password, security image, security phrase, OTP and Challenge Code to a third party or to our bank’s staff. If in doubt, always call the official OCBC contact number listed in our website.
  7. Beware of phishing and malware. Do not click on any links provided in email, SMS, messaging apps or social media.
  8. Set your anti-virus/anti-malware software on auto-update and scan your device regularly. Regularly update your internet browser and your OCBC Malaysia Mobile Banking app to stay protected.
  9. Change your Internet browser security settings to support TLS 1.2 for an uninterrupted OCBC Internet Banking experience.
  10. Remember to use a combination of alphabets (including capital letters) and numbers to build a strong password. Your password should be between 8 to 12 characters. Remember to change your password regularly.
Types of Fraud
Phishing aims to trick you into clicking a message and revealing personal information.
Learn more
Phone Scam
Phone scammers will try to get your personal information in order to commit identity theft.
Learn more
Parcel Scam
Parcel scammers will try to coerce people into paying money to release goods sent to them.
Learn more
Urgent Payment Scam
Urgent messages that are falsely from a friend/relative asking you to transfer money quickly.
Learn more
Loan Scam
Fake financing companies that request your personal and banking details on the pretext of providing loans.
Learn more
Malware Attack
Links that trick you into clicking to false sites or downloading malware that can attack your hardware.
Learn more
Be Safe, Be Smart Against Fraud & Scam - a public community webinar series
Impersonation Scam, 4 May 2021
Online Shopping Scam, 15 June 2021
Investment Scam, 27 July 2021
Business Email Compromise Scam, 28 September 2021
Illegal Loan Scam, 26 October 2021
Stay Vigilant, Beware of the Different Types of Scams Out There
Have you received suspicious emails or encountered unauthorised transactions? Are you unsure if you are under a malware attack? Call our OCBC Contact Centre immediately at
03-8317 5000 so we can help clarify your doubts.