Online Banking
security practices

Online Security Tips
  1. Did someone call to say your home Internet Broadband has been hacked? This is a scam call! Hang up immediately.
  2. Warning: Do not install any remote support / screen sharing application (Example: Team View Quick Support) on your mobile device. These applications will allow fraudsters to see all your information in your mobile device.
  3. Do not entertain calls on any outstanding credit card/personal loan or incoming fund transfer from Central Bank Malaysia.
  4. Do not entertain calls from Malaysian Anti-Corruption Commission (MACC) regarding the settlement of money laundering charges.
  5. Do not entertain calls/emails from any banks asking you to update your account number for Inland Revenue Board Of Malaysia tax refund.
  6. Do not reveal your account information, login ID, password, security image, security phrase, OTP and Challenge Code to a third party. If in doubt, always call the official OCBC contact number listed in our website.
  7. Beware of phishing and malware. Do not click on any links provided in email, SMS, messaging apps or social media.
  8. Set your anti-virus/anti-malware software on auto-update and scan your device regularly. Regularly update your internet browser and your OCBC mobile app to stay protected.
  9. Change your Internet browser security settings to support TLS 1.2 for an uninterrupted OCBC Internet Banking experience.
  10. Remember to use a combination of alphabets (including capital letters) and numbers to build a strong password. Your password should be between 8 to 12 characters. Remember to change your password regularly.
Types of Fraud
Click here to find out how to protect yourself from Phishing.
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Phone Scam
Click here to protect yourself from Phone Scams.
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Parcel Scam
Click here to protect yourself from Parcel Scams.
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Urgent Payment Scam
Click here to protect yourself from Urgent Payment Scams.
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Loan Scam
Click here to find out how to protect yourself from Loan Scams.
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Malware Attack
Click here to protect yourself from Malware.
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Don’t be fooled by these Scams!
Have you received suspicious emails or encountered unauthorised transactions? Are you unsure if you are under a malware attack? Call our OCBC Contact Centre immediately at 03-8317 5000 so we can help clarify your doubts.