Everyday Banking

OCBC lets you to take control of your daily banking needs from the comfort of your home or when you are on the road. You’ll no longer need to toggle between multiple screens, or spend time waiting in line.

Online Banking Registration

Profile & Account Settings

Card Services

Documents

Online Banking Registration

Get an overview of your accounts and manage all your banking needs at your fingertips with OCBC Online Banking. Go Digital today!

How to get started with OCBC Online Banking:

You’ll need one of these
OCBC Bank products:

Debit Card/-i

Credit Card

Have these ready before
starting your registration:

Your OCBC Debit Card/-i or OCBC Credit Card details, e.g. card number and card expiry date.

Your identification information, e.g. NRIC No, Date of Birth etc.

Ensure your mobile number is registered with OCBC to receive OTP via SMS.

Note: Access Code* is required if you do not hold a Debit/Credit Card and have other existing products with OCBC.

Please visit any OCBC branch to update your mobile number or request for your Access Code*.

Step-by-step guide for OCBC Online Banking Registration

Online Banking Registration

Retrieve forgotten Login ID/Password

Step 1

Go to OCBC Internet Banking and click on “Activate now”. Enter your OCBC Debit Card/-i or OCBC Credit Card details, your personal details and security code and click “Next”.

Step 2

Accept the Terms and Conditions and set your Login ID and Password.

Step 3

Select your security image and set your security phrase.

Step 4

Review and confirm your security image and phrase. Click “Next” upon receiving confirmation of successful submission.

Step 5

Confirm mobile number that is registered with the Bank and log in to OCBC Online Banking upon successful registration.

Note: Please register OCBC OneToken through OCBC Malaysia Mobile Banking app to enjoy a seamless banking experience.

Step 1

Go to OCBC Internet Banking, click “Forgot Login ID/ Password?”.

Step 2

Select your preferred method to retrieve your Login ID or reset your password – via Debit Card/Debit Card-i/Credit Card/Access Code.

Step 3

Key in your Debit Card/Debit Card-i/Credit Card/Access Code details, personal information and Captcha code. Then click “Next”.

Step 4

Select your request – reset your Internet Banking Password or request for your Internet Banking Login ID, click “Next”.

Step 5

Accept the terms and conditions, key in your 6-digit OTP code* and click “Submit”. You will then be able to view your Login ID or reset your Password.

*Retrieved via OneToken or SMS notification.

Profile & Account Settings

You can now update your personal profile, change your login credentials, and manage your account transaction setting without needing to step into our branches.

Quick Activation

Activate Push Notifications, OneTouch/OneLook as well as OneToken, with just a few taps OCBC Malaysia Mobile Banking app.

Easy Changes

Change personal particulars or your Login Password and Security Image and Phrase with just a few easy clicks. Save yourself the time and hassle!

Take Control

From managing e-Alerts, updating transaction limits to setting language, we give you better control over your banking needs.

Step-by-step guide to change personal particulars

Account
Settings

Change
Personal Particulars

Check
Transaction Status

Language
Switching

Change
Login Password

Change
Security Image & Phrase

Update
Transaction Limit

Manage
e-Alerts

Push Notification
Activation

Step 1

Step 2

Enter Current and New Password, click “Submit”.

Step 3

Key in the 6-digit OTP code* and click “Submit”.

*Retrieved via OneToken or SMS notification.

Step 4

Your login password change is successful! You can now use your new password for future logins.

Step 1

Step 2

Click “Update Security Info”.

Step 3

Select your preferred security image, set your security phrase, and click “Next” to proceed.

Step 4

Confirm your security image image and phrase, key in the 6-digit OTP code* and click “Submit”.

*Retrieved via OneToken or SMS notification.

Step 5

Your security image and phrase have been successfully changed.

Step 1

Step 2

Select the type of transactions, set the new limit and click “Next”.

Step 3

Review details and click “Submit”.

Step 4

Key in the 6-digit OTP code* and click “Submit”.

*Retrieved via OneToken or SMS notification.

Step 5

Your transaction limit has been successfully updated.

Step 1

Step 2

Select the type of transactions that you wish to receive alerts/notifications.

Step 3

Set the type of alert(s) (via email and/or mobile) for the respective transaction types.

Step 4

Click “Save changes” and your alert settings will be saved.

Step 1

Launch the OCBC Malaysia Mobile Banking app and tap the at the top right on the Login screen.

Step 2

Click “Enable”.

Step 3

Click “OK” to proceed.

Step 4

Step 5

Push Notification is successfully activated.

Note: You will start receiving Push Notifications for your transactions. To view/retrieve Push Notifications, click on the Bell icon.

Personal Details

Mailing Address

Step 1

Step 2

Key in the 6-digit OTP code* and click “Submit”.

*Retrieved via OneToken or SMS notification.

Step 3

Tick the account that you wish to change your mailing address, key in the new mailing address, and click “Next”.

Step 4

Review details, key in the 6-digit OTP code* and click “Submit”.

*Retrieved via OneToken or SMS notification.

Step 5

Your mailing address is successfully updated!

*Your personal particulars can only be changed via OCBC Malaysia Internet Banking.

Step 1

Step 2

Key in the 6-digit OTP code* and click “Submit”.

*Retrieved via OneToken or SMS notification.

Step 3

Key in the field that you wish to update, review all details and click “Submit”.

Note: Leave the field as is/blank if you do not wish to make a change.

Step 4

Key in the 6-digit OTP code* and click “Submit”.

*Retrieved via OneToken or SMS notification.

Step 5

Your personal details are successfully updated!

Step 1

Step 2

Enter required details and click “Submit”.

Note: You can choose one field or more, to check your transaction status.

Step 3

Once the transaction records are displayed, click on the respective transactions to check/view the transaction status.

Step 1

Log in to your OCBC Internet Banking account and click on the ‘language’ drop down list located at the top right of the menu bar to select your preferred language – English or Mandarin. Select “中⽂” for Mandarin.

Step 2

Click “Continue” to proceed.

Step 3

Your preferred language will be displayed.

Documents

Access and receive your electronic Statements and Letters via OCBC Online Banking or your registered email. Let's go green by going digital today!

Secure

Open your Documents via email with a password or access them through OCBC Online Banking.

3-year Online Availability

Access up to 3 years of Documents, from the time you opt in for the electronic version.

No more clutter

Say goodbye to lost mails and queueing at branches. Manage your Documents easily with OCBC Online Banking.

Internet Banking

Mobile Banking

(e-Statement only)

OCBC Website

Step-by-step guide to view Documents

View Documents

Manage Documents

Change Documents Password

Step 1

Step 2

Go to “Your accounts” >

“Documents”.

Step 3

Select "View Documents" on the left menu.

Step 4

Click on Statements and/or Letters to view. You can filter your Statements/Letters by “Type” or “Dates”.

Statements

Letters

Step 1

Step 2

Go to “Your accounts” >

“Documents”.

Step 3

Select "Manage Documents" >

on the left menu > "Statements".

Step 4

Choose the mode of receiving your Statements – via “Online Banking” or “Online Banking and Email”.

Note: If email address is incorrect, click “Not the correct details” to update.

Step 5

Toggle the on or off button for the account(s) you wish to receive Statements.

Step 1

Step 2

Go to “Your accounts” >

“Documents”.

Step 3

Select "Manage Documents" on the left menu > "Letters".

Step 4

Choose to receive your Letters via “E-mail” or “Mail” by toggling the on or off button.

Step 1

Step 2

Go to “Customer service” >

“Change

Documents Password”.

Step 3

Key in and confirm your new Documents password, click “Submit”.

Step 4

Key in 6-digit OTP code* and click “Submit”.

*Retrieved via OCBC OneToken or SMS notification.

Step 5

Your Documents password is successfully changed.

Note: The new password will be applicable to all Documents received from the day the new password was set. The old password will be applicable to all previous Documents.

Step-by-step guide to view e-Statement

View e-Statement

Manage e-Statement

Change e-Statement Password

Step 1

Step 2

Select “e-Statement” >

“View e-Statement”.

Step 3

Click on the e-Statement to view. You can filter your

e-Statement by “Type”. To view your e-Statement for particular year or month, filter by “Year” or “Month”.

Step 1

Step 2

Select “e-Statement” >

“Manage e-Statement”.

Step 3

Choose the mode of viewing/receiving

e-Statement and select your account.

Note: To subscribe/unsubscribe your e-Statement, just tick/untick the box.

Step 1

OCBC Malaysia Mobile Banking app and tap the “=” Menu on your top left.

Step 2

Select “e-Statement” >

“Change

e-Statement Password”.

Step 3

Key in and confirm the new

e-Statement Password that you wish to set and tap “Submit”.

Note: The new password will be applicable to all
e-Statements received from the day the new password was set. The old password will be applicable to all previous e-Statements.

Step-by-step guide to subscribe to Letters

Statements

Step 3

Toggle on “Email” to receive Letters via e-mail.

If your e-mail address is not updated, click “Not the correct details” to update.

Step 1

Go to www.ocbc.com.my/eStatements, enter all required details and click “Next”.

Step 2

Select “Subscribe to email e-Statement” and click “Next”.

If your e-mail address is not updated, click “Not the correct details” to update.

Step 3

Accept the terms and conditions.

Step 4

Subscribe to e-Statements for all your accounts and receive them through email.

Step 5

You have successfully subscribed to e-Statement.

Card Services

Welcome to the one-stop destination for your credit and debit card needs. You’ll be able to activate your Cards, set PIN and report the loss of your card with ease, all on one convenient platform!

Suited for you

With a selection of credit cards to suit every lifestyle and preference, as well as a Debit Card, you’ll easily find the perfect Card for you!

More benefits

You’ll get to enjoy exclusive year-long deals on dining, groceries, shopping and more with your OCBC Cards!

Support & Security

Report lost cards and request for card-related SMS alerts here. You can also get important information about your cards here.

Card Activation

Set PIN

Report Lost Debit Card

Activate your OCBC Cards and enjoy life to the fullest with exclusive deals, exciting perks and enticing rewards that allow you to live Life, Uninterrupted.

Step 1

Step 2

Select “Card services” > “Set PIN”.

Step 3

Choose the card that you wish to set PIN, key in your new 6-digit PIN, and confirm by clicking “Submit”.

Step 4

Key in the 6-digit OTP code* and click “Submit”.

*Retrieved via OneToken or SMS notification.

Step 5

Your PIN is now set.

Step 1

Step 2

Select the reason and click “Next” to report lost Debit/ATM Card.

Note: To report Lost Credit Card, please call OCBC Contact Centre.

Go Digital with

OCBC Online Banking.
Download today.



To retrieve your Login ID or reset password, click here.
Don’t have an OCBC Online Banking account? Register here.

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