TravelMate - Travel Insurance Plan | OCBC Malaysia

travelmate

Personalise your travel protection

Why you will love this

Enjoy customised holiday coverage with TravelMate

Who can apply

Malaysian Citizens, Permanent Residents or Work Permit Holders who are legally employed in Malaysia

Aged between 18 and 70 years old

Children must be aged between 1 month and 18 years old (or 23 years old, if they are in tertiary education)

The plan that offers coverage with reimbursement for inconveniences, disruptions and medical expenses incurred while travelling.

CHOOSE FROM THE TWO TRAVEL INSURANCE PLANS

Buy your travel insurance online and select from list of add-on coverages such as Adventurous Activities Cover, Golfer's Coverage, Medical Extension, Personal Liability and Rental Car Excess Cover as well as Home Contents Benefits.

Compare the amount of benefits for the following event:


*Benefit amount payable up to the stated limit.
**Benefit amount payable per event basic.

For full details, please refer to product disclosure sheet.

Medical and Compassionate Benefits Value Plan
Basic coverage
Signature Plan
Enhanced coverage
Medical expenses*
(Reimburses expense due to accident or sickness)
Per adult

RM200,000

RM300,000

Per child

RM50,000

RM75,000

Per family

RM500,000

RM750,000

Follow-up medical treatment in Malaysia*
(Reimbursement for follow-up treatment within 90 days upon return to Malaysia)
Per adult

RM10,000

RM30,000

Per child

RM5,000

RM15,000

Per family

RM30,000

RM90,000

Follow-up alternative medicine in Malaysia*
(Reimbursement for follow up alternative medical treatment in Malaysia by registered Chinese physician, chiropractor or physiotherapist)
Each Insured Person

RM500

RM1,000

Per family

RM1,500

RM3,000

Additional coverage
Emergency medical evacuation and repatriation**
(Covers Appointed Assistance Company emergency medical evacuation expenses)

Up to RM1,000,000

Up to RM1,000,000

Repatriation of mortal remains**
(Covers Appointed Assistance Company expenses incurred in returning the remains of the Insured Person who suffered loss of life during the Trip of Malaysia)

Up to RM1,000,000

Up to RM1,000,000

Compassionate visit benefit**
(Covers travelling and hotel accommodation expenses incurred by one relative/friend if the Insured Person is hospitalised for more than 5 days or is deceased whilst Overseas)

Up to RM5,000

Up to RM15,000

Child companion**
(Covers travelling and hotel accommodation expenses incurred by one relative/friend to accompany the Insured Person's children back to Malaysia following the hospitalisation of the Insured Person whilst Overseas)

Up to RM5,000

Up to RM15,000

Medical expenses*
(Reimburses expense due to accident or sickness)

Per adult
Medical and Compassionate Benefits

RM200,000

Value Plan
Basic coverage

RM300,000

Per child
Medical and Compassionate Benefits

RM50,000

Value Plan
Basic coverage

RM75,000

Per family
Medical and Compassionate Benefits

RM500,000

Value Plan
Basic coverage

RM750,000

Follow-up medical treatment in Malaysia*
(Reimbursement for follow-up treatment within 90 days upon return to Malaysia)

Per adult
Medical and Compassionate Benefits

RM10,000

Value Plan
Basic coverage

RM30,000

Per child
Medical and Compassionate Benefits

RM5,000

Value Plan
Basic coverage

RM15,000

Per family
Medical and Compassionate Benefits

RM30,000

Value Plan
Basic coverage

RM90,000

Follow-up alternative medicine in Malaysia*
(Reimbursement for follow up alternative medical treatment in Malaysia by registered Chinese physician, chiropractor or physiotherapist)

Each Insured Person
Medical and Compassionate Benefits

RM500

Value Plan
Basic coverage

RM1,000

Per family
Medical and Compassionate Benefits

RM1,500

Value Plan
Basic coverage

RM3,000

Additional coverage

Emergency medical evacuation and repatriation**
(Covers Appointed Assistance Company emergency medical evacuation expenses)
Medical and Compassionate Benefits

Up to RM1,000,000

Value Plan
Basic coverage

Up to RM1,000,000

Repatriation of mortal remains**
(Covers Appointed Assistance Company expenses incurred in returning the remains of the Insured Person who suffered loss of life during the Trip of Malaysia)
Medical and Compassionate Benefits

Up to RM1,000,000

Value Plan
Basic coverage

Up to RM1,000,000

Compassionate visit benefit**
(Covers travelling and hotel accommodation expenses incurred by one relative/friend if the Insured Person is hospitalised for more than 5 days or is deceased whilst Overseas)
Medical and Compassionate Benefits

Up to RM5,000

Value Plan
Basic coverage

Up to RM15,000

Child companion**
(Covers travelling and hotel accommodation expenses incurred by one relative/friend to accompany the Insured Person's children back to Malaysia following the hospitalisation of the Insured Person whilst Overseas)
Medical and Compassionate Benefits

Up to RM5,000

Value Plan
Basic coverage

Up to RM15,000

*Benefit amount payable up to the stated limit.
**Benefit amount payable per event basis.

Travel Inconveniences Value Plan
Basic coverage
Signature Plan
Enhanced coverage
Flight delay*
(Pays you RM200 for every 6 hours during first 24 hours delay and RM300 for subsequent 6 hours of flight delay)
Each Insured Person

RM1,500

RM3,200

Per family

RM4,500

RM9,600

Baggage delay*
(RM200 for every 6 consecutive hours)
Each Insured Person

RM1,000

RM1,600

Per family

RM3,000

RM4,800

Trip curtailment expenses*
(Reimbursement for proportional return of irrecoverable prepaid costs incurred, if it is necessary and unavoidable to curtail your trip)
Each Insured Person

RM5,000

RM20,000

Per family

RM15,000

RM60,000

Trip cancellation*
(Reimbursement for irrecoverable travel and accommodation expenses paid in advances in the event of unexpected and unavoidable cancellation of a planned journey)
Each Insured Person

RM5,000

RM20,000

Per family

RM15,000

RM60,000

Travel overbooked*
We will pay you when you are unable to get a common air carrier, due to its being fully booked and there being no alternative transportation available to you
(RM200 for every 6 hours)
Each Insured Person

RM1,000

RM3,000

Per family

RM3,000

RM9,000

Travel reroute*
(We will pay you if the arrival of the scheduled carrier is delayed for at least 6 consecutive hours due to change in routes)
Each Insured Person

RM200

RM200

Per family

RM600

RM600

Flight delay*
(Pays you RM200 for every 6 hours during first 24 hours delay and RM300 for subsequent 6 hours of flight delay)

Each Insured Person
Travel Inconveniences

RM1,500

Value Plan
Basic coverage

RM3,200

Per family
Travel Inconveniences

RM4,500

Value Plan
Basic coverage

RM9,600

Baggage delay*
(RM200 for every 6 consecutive hours)

Each Insured Person
Travel Inconveniences

RM1,000

Value Plan
Basic coverage

RM1,600

Per family
Travel Inconveniences

RM3,000

Value Plan
Basic coverage

RM4,800

Trip curtailment expenses*
(Reimbursement for proportional return of irrecoverable prepaid costs incurred, if it is necessary and unavoidable to curtail your trip)

Each Insured Person
Travel Inconveniences

RM5,000

Value Plan
Basic coverage

RM20,000

Per family
Travel Inconveniences

RM15,000

Value Plan
Basic coverage

RM60,000

Trip cancellation*
(Reimbursement for irrecoverable travel and accommodation expenses paid in advances in the event of unexpected and unavoidable cancellation of a planned journey)

Each Insured Person
Travel Inconveniences

RM5,000

Value Plan
Basic coverage

RM20,000

Per family
Travel Inconveniences

RM15,000

Value Plan
Basic coverage

RM60,000

Travel overbooked*
We will pay you when you are unable to get a common air carrier, due to its being fully booked and there being no alternative transportation available to you
(RM200 for every 6 hours)

Each Insured Person
Travel Inconveniences

RM1,000

Value Plan
Basic coverage

RM3,000

Per family
Travel Inconveniences

RM3,000

Value Plan
Basic coverage

RM9,000

Travel reroute*
(We will pay you if the arrival of the scheduled carrier is delayed for at least 6 consecutive hours due to change in routes)

Each Insured Person
Travel Inconveniences

RM200

Value Plan
Basic coverage

RM200

Per family
Travel Inconveniences

RM600

Value Plan
Basic coverage

RM600

*Benefit amount payable up to the stated limit.
**Benefit amount payable per event basis.

Loss of Items and Other Benefits Value Plan
Basic coverage
Signature Plan
Enhanced coverage
Reimbursement for cost of obtaining replacement passports, travel tickets and other relevant travel documents*
Each Insured Person

RM2,000

RM5,000

Per family

RM6,000

RM15,000

Loss of money due to theft*
Each Insured Person / per family

Up to RM1,000

Up to RM1,000

Loss of baggage / personal effects*
Each Insured Person

RM2,000

RM5,000

Per family

RM6,000

RM15,000

Per article

RM500

RM1,000

Loss of OCBC Credit Cards**
Per event basis

RM500

RM500

Loss of deposit or payment due to abscondment of insolvency of travel agents*
(Claims shall not be valid if insurance is purchased less than 30 days prior to commencement of scheduled journey)
Each Insured Person

RM3,000

RM5,000

Per family

RM9,000

RM15,000

Hijacking inconvenience
Each Insured Person

RM500 per day

Maximum RM5,000

RM3,000 per day

Maximum RM30,000 

Per family

RM1,500 per day

Maximum RM15,000

RM3,000 per day

Maximum RM30,000

Automatic extension of cover
(Extends the cover automatically without additional premium under specified circumstances)
Days

Up to 30 days

Up to 30 days

Reimbursement for cost of obtaining replacement passports, travel tickets and other relevant travel documents*

Each Insured Person
Loss of Items and Other Benefits

RM2,000

Value Plan
Basic coverage

RM5,000

Per family
Loss of Items and Other Benefits

RM6,000

Value Plan
Basic coverage

RM15,000

Loss of money due to theft*

Each Insured Person / per family
Loss of Items and Other Benefits

Up to RM1,000

Value Plan
Basic coverage

Up to RM1,000

Loss of baggage / personal effects*

Each Insured Person
Loss of Items and Other Benefits

RM2,000

Value Plan
Basic coverage

RM5,000

Per family
Loss of Items and Other Benefits

RM6,000

Value Plan
Basic coverage

RM15,000

Per article
Loss of Items and Other Benefits

RM500

Value Plan
Basic coverage

RM1,000

Loss of OCBC Credit Cards**

Per event basis
Loss of Items and Other Benefits

RM500

Value Plan
Basic coverage

RM500

Loss of deposit or payment due to abscondment of insolvency of travel agents*
(Claims shall not be valid if insurance is purchased less than 30 days prior to commencement of scheduled journey)

Each Insured Person
Loss of Items and Other Benefits

RM3,000

Value Plan
Basic coverage

RM5,000

Per family
Loss of Items and Other Benefits

RM9,000

Value Plan
Basic coverage

RM15,000

Hijacking inconvenience

Each Insured Person
Loss of Items and Other Benefits

RM500 per day

Maximum RM5,000

Value Plan
Basic coverage

RM3,000 per day

Maximum RM30,000 

Per family
Loss of Items and Other Benefits

RM1,500 per day

Maximum RM15,000

Value Plan
Basic coverage

RM3,000 per day

Maximum RM30,000

Automatic extension of cover
(Extends the cover automatically without additional premium under specified circumstances)

Days
Loss of Items and Other Benefits

Up to 30 days

Value Plan
Basic coverage

Up to 30 days

*Benefit amount payable up to the stated limit.
**Benefit amount payable per event basis.

BOOST YOUR COVERAGE WITH OPTIONAL ADD-ONS

Sometimes, your basic travel coverage isn't enough. That's why we have 5 add-on options to cater to your travel needs.

Adventurous activities cover

Covers activities listed in the Policy

Accidental Death / Total Permanent Disablement
Per Adult RM200,000
Per Child RM50,000
Per Family RM500,000

 

Medical Expenses*
Per Adult RM200,000
Per Child RM50,000
Per Family RM500,000



Accidental Damage to Equipment**
(Any one article or pair or set of articles - RM1,000) Up to RM5,000

Golfer's cover


Coverage
Loss of or damage to golfing equipment / golf clubs / golf bags / golf balls**
(Limited to RM1,000 per golf club)
Up to RM5,000
Breakage of golf clubs belonging to the Insured in the course of play or practice**
(Limited to RM1,000 per golf club)
Up to RM5,000
Hole in one golf shot during:**

• Normal Days

• Tournament


RM500

RM1,000

Medical Extension

Hospital Allowance
Each Insured Person RM300 per day Maximum RM10,000
Per Family RM300 per day Maximum RM20,000

 

Quarantine Allowance for Pandemic Influenza - Outside Malaysia
(If you are quarantined while overseas)
Each Insured Person RM200 per day Maximum RM2,000
Per Family RM200 per day Maximum RM6,000

 

Quarantine Allowance for Pandemic Influenza - In Malaysia
(If you are quarantined upon your return to Malaysia)
Each Insured Person RM200 per day Maximum RM2,000
Per Family RM200 per day Maximum RM6,000

Personal liability and rental car excess cover

Description
Personal Liability** Up to RM1,000,000
Rental Car Excess Cover** Up to RM5,000

Home contents benefits

Description
Loss of or damage to Home Contents due to fire or theft accompanied by actual, forcible and violent entry Up to RM50,000 per household
Loss of money due to theft** Up to RM1,000

*Benefit amount payable up to the stated limit.

**Benefit amount payable per event basis.

For full details, please refer to product disclosure sheet.

Basic Plan for Individual Asia Worldwide Annual
Value Plan
1 - 5 days

RM27

RM44

RM245

6 - 10 days

RM41

RM68

RM245

11 -18 days

RM58

RM96

RM245

19 - 28 days

RM72

RM118

RM245

Each additional day

RM3

RM5

RM245

Signature Plan
1 - 5 days

RM33

RM55

RM307

6 - 10 days

RM51

RM55

RM307

11 - 18 days

RM73

RM120

RM307

19 - 28 days

RM89

RM147

RM307

Each additional day

RM4

RM6

RM307

Value Plan

1 - 5 days
Basic Plan for Individual

RM27

Asia

RM44

Worldwide

RM245

6 - 10 days
Basic Plan for Individual

RM41

Asia

RM68

Worldwide

RM245

11 -18 days
Basic Plan for Individual

RM58

Asia

RM96

Worldwide

RM245

19 - 28 days
Basic Plan for Individual

RM72

Asia

RM118

Worldwide

RM245

Each additional day
Basic Plan for Individual

RM3

Asia

RM5

Worldwide

RM245

Signature Plan

1 - 5 days
Basic Plan for Individual

RM33

Asia

RM55

Worldwide

RM307

6 - 10 days
Basic Plan for Individual

RM51

Asia

RM55

Worldwide

RM307

11 - 18 days
Basic Plan for Individual

RM73

Asia

RM120

Worldwide

RM307

19 - 28 days
Basic Plan for Individual

RM89

Asia

RM147

Worldwide

RM307

Each additional day
Basic Plan for Individual

RM4

Asia

RM6

Worldwide

RM307

^Based on 1-5 days of travel duration.

For full pricing refer to product disclosure sheet.

Basic Plan for Family Asia Worldwide Annual
Value Plan
1 - 5 days

RM66

RM109

RM613

6 - 10 days

RM103

RM169

RM613

11 -18 days

RM145

RM239

RM613

19 - 28 days

RM178

RM293

RM613

Each additional day

RM7

RM11

RM613

Signature Plan
1 - 5 days

RM83

RM137

RM768

6 - 10 days

RM128

RM211

RM768

11 - 18 days

RM181

RM299

RM768

19 - 28 days

RM222

RM367

RM768

Each additional day

RM9

RM14

RM768

Value Plan

1 - 5 days
Basic Plan for Family

RM66

Asia

RM109

Worldwide

RM613

6 - 10 days
Basic Plan for Family

RM103

Asia

RM169

Worldwide

RM613

11 -18 days
Basic Plan for Family

RM145

Asia

RM239

Worldwide

RM613

19 - 28 days
Basic Plan for Family

RM178

Asia

RM293

Worldwide

RM613

Each additional day
Basic Plan for Family

RM7

Asia

RM11

Worldwide

RM613

Signature Plan

1 - 5 days
Basic Plan for Family

RM83

Asia

RM137

Worldwide

RM768

6 - 10 days
Basic Plan for Family

RM128

Asia

RM211

Worldwide

RM768

11 - 18 days
Basic Plan for Family

RM181

Asia

RM299

Worldwide

RM768

19 - 28 days
Basic Plan for Family

RM222

Asia

RM367

Worldwide

RM768

Each additional day
Basic Plan for Family

RM9

Asia

RM14

Worldwide

RM768

^Based on 1-5 days of travel duration.

For full pricing refer to product disclosure sheet.

Optional Add-Ons for Individual Asia Worldwide Annual
Adventurous activities cover

From RM24^

From RM38.50^

RM203

Golfer's cover

From RM32^

From RM51.50^

RM271

Medical extension

From RM3^

From RM5^

RM28

Personal liability and rental car excess cover

From RM3^

From RM6^

RM27

Home contents benefits

From RM9^

From RM14^

RM76

Adventurous activities cover
Optional Add-Ons for Individual

From RM24^

Asia

From RM38.50^

Worldwide

RM203

Golfer's cover
Optional Add-Ons for Individual

From RM32^

Asia

From RM51.50^

Worldwide

RM271

Medical extension
Optional Add-Ons for Individual

From RM3^

Asia

From RM5^

Worldwide

RM28

Personal liability and rental car excess cover
Optional Add-Ons for Individual

From RM3^

Asia

From RM6^

Worldwide

RM27

Home contents benefits
Optional Add-Ons for Individual

From RM9^

Asia

From RM14^

Worldwide

RM76

^Based on 1-5 days of travel duration.

For full pricing refer to product disclosure sheet.

Optional Add-Ons for Family Asia Worldwide Annual
Adventurous activities cover

From RM60^

From RM97^

RM508

Golfer's cover

From RM80^

From RM129^

RM678

Medical extension

From RM8^

From RM13^

RM70

Personal liability and rental car excess cover

From RM3^

From RM6^

RM27

Home contents benefit

From RM9^

From RM14.50^

RM76

Adventurous activities cover
Optional Add-Ons for Family

From RM60^

Asia

From RM97^

Worldwide

RM508

Golfer's cover
Optional Add-Ons for Family

From RM80^

Asia

From RM129^

Worldwide

RM678

Medical extension
Optional Add-Ons for Family

From RM8^

Asia

From RM13^

Worldwide

RM70

Personal liability and rental car excess cover
Optional Add-Ons for Family

From RM3^

Asia

From RM6^

Worldwide

RM27

Home contents benefit
Optional Add-Ons for Family

From RM9^

Asia

From RM14.50^

Worldwide

RM76

^Based on 1-5 days of travel duration.

For full pricing refer to product disclosure sheet.

GEOGRAPHICAL AREA OF TRAVEL
Asia Worldwide
Australia, Brunei, Cambodia, China, Hong Kong, Macau, India, Indonesia, Japan, Thailand, South Korea, Laos, Myanmar, New Zealand, Pakistan, Philippines, Sri Lanka, Singapore, Taiwan and Vietnam. Worldwide excluding Cuba, Iran, Sudan, Democratic People’s Republic of Korea/North Korea, Syria, Crimea Region of Ukraine and Israel.
EMERGENCY HELP OVERSEAS
24-hour emergency assistance

Call our 24-hour emergency assistance hotline at +603 7628 3811 or +603 7965 3899 for travel and medical assistance.

CLAIM IN 3 EASY STEPS

Step 1

Download and print the claim form. Complete the relevant sections.

Download form

Step 2

Attach all original receipts and relevant supporting documents.

Step 3

Mail your claim to:

Attention
Claims Department
Great Eastern General Insurance (Malaysia) Berhad
Level 18 Menara Great Eastern
303 Jalan Ampang 50450
Kuala Lumpur
BEFORE YOU APPLY

Exclusions

This Policy does not cover Death, Permanent Disablement, Medical Expenses, loss or damage or liability directly or indirectly caused by or occasioned by or contributed by or resulting from or traceable to or in consequence of:

  1. Any consequences of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil commotion amounting to a popular rising civil war, rebellion, revolution, insurrection of military or usurped power.
  2. Any act of terrorism. For this purpose an act of terrorism means an act, including but not limited to the use of force or violence and/or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organisation(s) or government(s), committed for political, religious, ideological or similar purposes including the intention to influence any government and/or put the public or any section of the public in fear.
  3. Nuclear weapons material, ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion including any self-sustaining process of nuclear fission of nuclear fuel.
  4. Any pre-existing illness, mental defect or infirmity, childbirth, miscarriage, pregnancy or any complications associated with pregnancy.
  5. HIV (Human Immunodeficiency Virus) and/or HIV related illness including AIDS (Acquired Immune Deficiency Syndrome) and/or any mutant derivatives or variations thereof however caused.
  6. Provoked murder or assault, intentional self-Injury, suicide or attempted suicide while sane or insane, drug intoxication unless prescribed by a registered Medical Practitioner for an illness and not for the treatment of the drug addiction.
  7. The Insured Person(s) engaging in or taking part in:
    1. Winter sports, ice hockey, sea-angling, hot air ballooning, horseback polo playing, steeple- chasing, boxing, wrestling, go-karting, parachuting, hang-gliding, skydiving, bare hand rock or cliff scaling, hunting outside the territorial limits of Malaysia.
    2. Professional or semi-professional sports.
    3. Motor sports rallies or competition, speed testing, reliability trials or racing of any kind other than on foot.
    4. Flying or any aerial activities otherwise than as a fare-paying passenger in an aircraft provided and operated by an airline or air charter company which is duly licensed for the regular transportation of fare-paying passengers over an established air route.
    5. Serving in any branch of the armed forces or firefighting services or agencies (whether voluntary or otherwise) including police of any country or international authority (whether in time of peace or war).
    6. Criminal or illegal activities.
  8. The Insured Person travelling against the advice of a Medical Practitioner.
    Exclusion 7(a) will not be applicable if customer chooses the Add-On Adventurous Activities Cover.

Disclaimer

Terms and conditions apply. The above is for general information only. It is not a contract of insurance. It does not constitute an offer to buy an insurance product or service. It is also not intended to provide any insurance or financial advice. The precise terms and conditions of the plans are specified in the insurance policy contract. This is a travel insurance plan underwritten by Great Eastern General Insurance (Malaysia) Berhad (198301007025) (102249-P) and OCBC Bank (Malaysia) Berhad (199401009721/295400-W) is the distributor of this product. This insurance product is not a bank deposit and is not an obligation of or guaranteed or insured by OCBC Bank (Malaysia) Berhad. Great Eastern General Insurance (Malaysia) Berhad (198301007025) (102249-P) is licensed under the Financial Services Act 2013 and is regulated by Bank Negara Malaysia.


WAYS TO APPLY

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