OCBC Great Eastern Platinum Mastercard

If you are a Principal Cardholder of the OCBC Great Eastern Platinum Mastercard (OCBC GE Card), you will enjoy complimentary assurance coverage of RM100,000 on Death or Total and Permanent Disability (TPD) for the first year under the Assurance Programme. You will also enjoy Auto Instalment Payment Plan (Auto-IPP) facility as well as Live Great Privileges that gives discounts at health and wellness retailers.

The Life Insurance Coverage for an Assured Member takes effect on the “Effective Date” as defined in the Policy. Subject always to the terms and conditions in the Policy and the eligibility for Life Insurance Coverage:

1. for a Principal Cardmember whose Card Issuance Date falls on or prior to 1 September 2019 (which is the “Policy Commencement Date” as defined in the Policy) it will be deemed to commence from 1 September 2019 and will be valid for 1 year; for eligibility of Life Insurance Coverage from the second year onwards, there must be a minimum Total Retail Spending (defined below) of RM10,000 per annum in the preceding year; and
2. for a Principal Cardmember whose Card Issuance Date falls on a date after 1 September 2019 it will be deemed to commence from the Card Issuance Date and will be valid for 1 year; for eligibility of Life Insurance Coverage from the second year onwards, there must be a minimum Total Retail Spending of RM10,000 per annum in the preceding year.

The “Card Issuance Date” means the date on which the Assured Member’s OCBC GE Card is approved and created in OCBC Bank’s systems. OCBC Bank’s records on each Cardmember’s Card Issuance Date and Total Retail Spending shall be final, conclusive and binding on all parties.

Total Retail Spending means the total amount of your retail spending. Please refer to clause 7 of the OCBC GE Terms and Conditions for the transactions that fall under retail spending.

Yes, as long as an Eligible Cardmember meets Total Retail Spending of RM10,000 or more per annum on the OCBC GE Card in the prior year, the Life Insurance Coverage will be renewed in the following year subject to the discretion of Great Eastern Life Assurance (Malaysia) Berhad (“GE Life”) and the OCBC GE Card Terms and Conditions. See example scenarios in the table below:

No, medical or health check-up is not required.

No, as 66 years old is above the age of eligibility. You must be within the age range imposed by GE Life for the Life Insurance Coverage, which is 21 until 65 Age Next Birthday. (Age Next Birthday is age attained on preceding (or coincident) policy anniversary) For further eligibility criteria of the Assurance Programme, please refer to the Insurance Certificate.

No. However a copy of the Policy can be provided to you if you make your request via the OCBC Contact Centre at 03-8317 5000 or any of OCBC Bank’s branches. Alternatively, you can read the Group Yearly Renewal Term Assurance policies. This is issued to provide a summary of the Life Insurance Coverage arranged by OCBC Bank with GE Life Policy, which is in the custody of OCBC Bank.

Payment of insurance premiums to GE Life or Great Eastern General Insurance validly charged to the OCBC GE Card and fulfilling the criteria below will automatically be converted into 12 months’ Auto-IPP:

1. The Cardmember’s credit limit (excluding any temporary credit line increase) is sufficient to cover the total amount of insurance premiums payable;
2. A minimum single transaction amount of RM2,200;
3. Payment is made by means of Auto Debit; and
4. The Cardmember authorises OCBC Bank to directly debit the 12-monthly instalment amounts to the Cardmember’s OCBC GE Card account.

Example: Cardmember pays RM3,000 for their Great Eastern / Great Eastern General Insurance insurance premium via Auto Debit. The amount will be split into 12 interest-free installments (subject to conditions 8.i.-8.iv. above) as follows:

Yes, you may contact the OCBC Contact Centre at 03-8317 5000 and request to pay the Auto-IPP in full. You shall continue to pay the installment amounts as stated in the monthly statement until such time the installment amounts are converted into lump sum and reflected in your monthly statement.

No. There is no annual fee for Principal and Supplementary OCBC GE Card.

No. The Assurance Programme is only for the Principal Cardmember who fulfils all the eligibility requirements required by GE Life as stated in Clause 3.1 of the Insurance Certificate and the terms and conditions of the Policy.

For coverage related enquiries, you may contact OCBC Contact Centre at 03-8317 5000. For claims related enquiries, you may contact Great Eastern hotline at 1300-1300-88. Alternatively, you may also contact your authorised Great Eastern servicing agent for any queries related to the life insurance. Please refer to the Insurance Certificate for detailed exclusion conditions for Death and TPD claims.

Written notice shall be sent to GE Life’s Head Office or to any of its branch offices within ninety (90) days from the date on which a claim event occurs.
You must furnish the following documents to GE Life at your own expense:

1. In the case of Death or TPD, the completed claim form must be submitted. The claim form is available in the GE Life’s website at www.greateasternlife.com;
2. All certificates, information and evidence required by GE Life in connection with any claim must be attached to the claim form;
3. For death claim, letter of administration or grant of probate must be submitted.

If you have any enquiries regarding your claim, you may write to claims-my@greateasternlife.com or contact GE Life’s hotline at 1300-1300-88. You may also request for assistance from your authorised GE Life agent should you have any queries.