How to protect yourself
How we protect you
GENERAL SECURITY TIPS
TYPES OF FRAUD
Malicious emails or websites that try to gains access to your account info.
Deceitful phone calls attempting to acquire your banking credentials.
Deceptive emails aiming to trick you into transferring payment to a fraudulent bank account.
Intercepts communications between your browser and the Bank.
BE SAFE, BE SMART AGAINST FRAUD & SCAM - A PUBLIC COMMUNITY WEBINAR SERIES
Have you received suspicious emails or encountered unauthorised transactions?
Are you unsure about having come under a malware attack? Call our OCBC Contact Centre immediately at 03-8317 5200 so we can help clarify your doubts.
WAYS WE PROTECT YOUR COMPANY
Our system validates your devices to protect you against financial malware and prevent fraudulent transactions from taking place.
OCBC Velocity is equipped with two-factor authentication, which means your transactions are digitally signed by entering the OTP generated from your security token. This is to tamper-proof and safeguard the authenticity and integrity of the transaction.
Each user is issued with their own login credential and a security token that is bound individually to that user so that you know who performs a particular account activity with a corresponding transaction audit trail.
Our website is secure and authenticated with digital certificate technology. The "closed lock" icon on our online banking site means that information from your computer to our systems is encrypted end-to-end to ensure transaction privacy.
WAYS WE PROTECT USERS
Users are required to verify their identity by providing 2 authentication factors, i.e. "something you know" (log-in credential) and "something you have" (security token).
An SMS and/or email alert is triggered whenever there is a high-risk transaction activity performed from your business account to prevent unauthorised transactions from taking place.
OCBC Velocity will automatically terminate your browser session if there is no activity after a certain period of time.
We constantly update our security notices and advisories to alert and educate users of the latest online security threats and preventive measures.
HOW WE CAN HELP YOU WITH DISPUTES
Should you become a victim of an unauthorised transaction, please inform us immediately. You can report this by contacting our OCBC Call Centre at 03-8317 5200.
DON'T BE FOOLED BY THESE SCAMS!