Security Advisory Page

How to protect yourself

How we protect you

GENERAL SECURITY TIPS

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DO'S

  • Be wary of any unsolicited requests by email, SMS or phone asking for personal or sensitive information, or that require you to log in and verify your account. Under no circumstances will the Bank ask you to reveal your PIN/Password.
  • Pay attention to the URL. Always enter the domain name of the Bank into your browser when logging into the Bank's website.
  • Keep your contact details up-to-date to receive SMS alerts or e-mail notifications for online banking transactions and activities.
  • Check your bank account balances and transactions frequently. Inform the Bank if you are aware of any suspected fraud or if you notice any unusual/ unauthorised transactions.
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DON'TS

  • Do not share your Org ID, User ID or password with anyone.
  • Do not display your account information in a manner that is visible to other. Your PC should never be left unattended.
  • Do not accept links or redirections from other websites or media for the purpose of logging into your OCBC Velocity account.
  • Do not click on hyperlinks, attachments provided in emails or mobile messages (e.g. SMS, WhatsApp) from suspicious or unknown sources.

TYPES OF FRAUD

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Phishing Scams

Malicious emails or websites that try to gains access to your account info.

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Phone Scams

Deceitful phone calls attempting to acquire your banking credentials.

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Business email compromise scams

Deceptive emails aiming to trick you into transferring payment to a fraudulent bank account.

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Malware

Intercepts communications between your browser and the Bank.

BE SAFE, BE SMART AGAINST FRAUD & SCAM - A PUBLIC COMMUNITY WEBINAR SERIES

Impersonation Scam, 4 May 2021
Online Shopping Scam, 15 June 2021
Investment Scam, 27 July 2021
Business Email Compromise Scam, 28 September 2021

Illegal Loan Scam, 26 October 2021

STAY VIGILANT, BEWARE OF THE DIFFERENT TYPES OF SCAMS OUT THERE

CONTACT

Have you received suspicious emails or encountered unauthorised transactions?
Are you unsure about having come under a malware attack? Call our OCBC Contact Centre immediately at 03-8317 5200 so we can help clarify your doubts.

WAYS WE PROTECT YOUR COMPANY

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Automatic malware & fraud detection

Our system validates your devices to protect you against financial malware and prevent fraudulent transactions from taking place.

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Every transaction is digitally signed

OCBC Velocity is equipped with two-factor authentication, which means your transactions are digitally signed by entering the OTP generated from your security token. This is to tamper-proof and safeguard the authenticity and integrity of the transaction.

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Each user is issued with an individual token

Each user is issued with their own login credential and a security token that is bound individually to that user so that you know who performs a particular account activity with a corresponding transaction audit trail.

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Secure, encrypted pages

Our website is secure and authenticated with digital certificate technology. The "closed lock" icon on our online banking site means that information from your computer to our systems is encrypted end-to-end to ensure transaction privacy.

WAYS WE PROTECT USERS

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Two-factor authentication

Users are required to verify their identity by providing 2 authentication factors, i.e. "something you know" (log-in credential) and "something you have" (security token).

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Transactions alerts & notifications

An SMS and/or email alert is triggered whenever there is a high-risk transaction activity performed from your business account to prevent unauthorised transactions from taking place.

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Automatic inactivity logout

OCBC Velocity will automatically terminate your browser session if there is no activity after a certain period of time.

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Security Advisory and Tips

We constantly update our security notices and advisories to alert and educate users of the latest online security threats and preventive measures.

HOW WE CAN HELP YOU WITH DISPUTES

Should you become a victim of an unauthorised transaction, please inform us immediately. You can report this by contacting our OCBC Call Centre at 03-8317 5200.

DON'T BE FOOLED BY THESE SCAMS!