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OCBC begins offering URUS to eligible B50 individuals

OCBC begins offering URUS to eligible B50 individuals

  • 15 Nov 2021

OCBC Bank (Malaysia) Berhad (OCBC Bank), together with its Islamic banking subsidiary OCBC Al-Amin Bank Berhad (OCBC Al-Amin) (collectively, OCBC Malaysia), today began offering packages from the Financial Management and Resilience Programme (URUS) to eligible individual B50 customers.

URUS is an interest- or profit-free moratorium programme that was earlier jointly announced by the Association of Banks Malaysia (ABM), Association of Islamic Banking and Financial Institutions Malaysia (AIBIM), Association of Development Finance Institutions of Malaysia (ADFIM) and Agensi Kaunseling dan Pengurusan Kredit (AKPK).

From 15 November 2021 to 31 January 2022, B50 customers who fulfil all the following criteria may sign up for URUS, which is aimed at alleviating the financial difficulties caused by the Covid-19 pandemic:

  • Are under any existing repayment assistance programme from OCBC Bank as at 30 September 2021, 
  • Whose household income does not exceed RM5,880 as at the application date, 
  • Who lost employment in 2020 or 2021 and remain unemployed at the time of application, or lost over 50% of their income at the time of application, and 
  • Whose loan/financing is performing (i.e. less than 90 days past due) at the time of application. 

Eligible B50 customers of OCBC Bank may sign up at or call the Bank’s hotline at 03-8317 5011 before 31 January 2022.

According to OCBC Bank CEO Dato’ Ong Eng Bin it is imperative that B50 individuals who are in need of additional support receive the necessary assistance to take full advantage of the improving business conditions and gradual reopening of the economy.  

“We are pleased to extend the necessary help to B50 individuals who might need further assistance in the next few months as we continue the journey toward fuller recovery from the Covid-19 pandemic,” he said.

Under URUS, AKPK will provide the customer with a personalised financial plan that is developed holistically, taking into account the customer’s financial circumstances and ability to afford repayment of all their financing obligations. The financial plan encompasses the following options: 

  • To receive an interest/profit waiver for a period of 3 months, commencing the month following the customer’s onboarding into the scheme; or 
  • To receive a 3-month interest/profit waiver together with reduced instalments for a period of up to 24 months in total. 

AKPK will help to monitor the financial plan throughout the programme and review the plan with the bank when the financial circumstances of the customer improve. These services are provided to customers for free.  For further details, please visit


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