OCBC Bank (Malaysia) Berhad (OCBC Bank), together with its Islamic banking subsidiary OCBC Al-Amin Bank Berhad (OCBC Al-Amin), today commenced the moratorium sign-up exercise for its individual, microenterprise and SME customers under the PEMULIH package announced by the Prime Minister on 28 June.

All individual, microenterprise and SME customers may now sign up online or at the Bank’s branches for either a 6-month deferment of instalments or 50% reduction in instalments for 6 months.

To opt in for the programme, OCBC customers may visit www.ocbc.com.my to use the Bank’s simplified sign-up process. Personal banking customers can also call a dedicated hotline 03-8317 5011, while SME and microenterprise customers may call 03-8317 5200. The lines are open Monday to Friday, 9am to 6pm.

OCBC Bank (Malaysia) Berhad CEO Dato’ Ong Eng Bin said the Bank is committed to supporting every customer who is adversely affected by the pandemic and the movement control order and is calling on them to stay positive during these challenging times.

“There are many positives to take away from where we are today compared to when the first round of moratoriums and movement control orders were introduced over a year ago. At the time, there were no vaccines and we had little clue what we were up against. There is now a lot more clarity even if we are not yet out of the woods. So, my message to our customers is to remain positive about the future and strive to be resilient because help is always at hand.

“We encourage those who find themselves needing the latest breathing spaces to take full advantage of the two repayment assistance options by signing up via our simple and convenient online channels. We will get back to you as quickly as possible. However, do bear with us if it takes us slightly longer to respond in the first few days as we anticipate there might be a sudden surge in requests,” he said.

In addition to the basic moratorium programme, OCBC Bank is also offering its credit card members to convert their outstanding balances into a 3-year term loan/financing with reduced interest/profit rates so they can better manage their debt.

For further details, please visit www.ocbc.com.my.