OCBC Malaysia Personal Banking - Moratorium Financial Relief

Post Moratorium Financial Relief


Validity Period 1 April to 30 September 2020
Packages This is a deferment of the loan repayment/financing payment for 6 months, also known as a payment holiday. During this period, borrowers/customers with loans/financing that meet the criteria do not need to make payment with no late payment charges or penalties being imposed.
Eligibility Individual customers with loan or financing accounts denominated in Malaysian Ringgit and that are not in arrears exceeding 90 days as of 1 April 2020 will automatically be enrolled. No application required.
How to Apply No application required for eligible customers.
Additional Information FAQ

Packages Financial Relief Packages

  1. Extension of Loan and Financing Payment Deferment

    Only for individuals who have lost their jobs due to pandemic.
    Your loan or financing payment/repayment deferment will be extended for another 3 months from 1 October 2020 to 31 December 2020.

  2. Lower Instalments with Subsequent Step-up Payments

    You will pay a lower monthly instalment/payment for the first 12 months following the moratorium while retaining the tenure of your loan or financing. Your monthly instalment/payment will be increased on the 13th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure.

  3. Tenure extension

    Loan/Financing tenure extension up to 35 years from date of first disbursement. This will allow you to repay/pay a lower monthly installment/payment amount.

For more details on our Financial Relief packages, please refer to FAQs. Applications are subject to the approval.
  • For package A: Individuals who have lost their jobs due to the Covid-19 pandemic; and
  • For packages B and C: Individuals who have suffered a drop in income due to the Covid-19 pandemic.
How to Apply You may submit your application via any of the following channels:
  1. The Online Application Form below and attach the supporting documents OR

  2. Visit or call any of our branches nationwide (Click here for the list of branches)

Notes: Kindly bring along the following supporting documents if you visit any of our Bank Branches. To ensure expeditious processing of your application, please submit your application only once.

Documents required:

  • Retrenchment Letter* OR
  • Salary slip before and after pay cut*
  • Bank Statements before and after business income impacted*
For enquiries, call our dedicated Consumer Moratorium Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)

*Kindly submit Statutory Declaration if any of the above documents are not available. (Click here for the format)

*Please stamp the Statutory Declaration at the Commissioner for Oath/Notary Public before you submit the form to the Bank.

*The processing time for the application will take up to 7 working days upon receiving completed document(s).

*Please complete a fresh post moratorium application if you have more than one account with us.

Additional Information FAQ

How to apply

Post Moratorium Financial Relief Application Form

e.g: 0123456789
e.g: 901203122237 (without '-')

Please submit only one of the following document:

    Max 5 files

    Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.