Repayment/Payment Assistance

Personal Banking
Loans
Repayment/Payment Assistance

In line with the announcement of Pakej Perlindungan Rakyat dan Pemulihan Ekonomi (Pemulih), OCBC is offering repayment/payment assistance programmes to our Loan and Financing customers who are in dire need of further assistance. Through this programme, we hope to provide relief to help alleviate the financial burdens facing you during these challenging times. Stay safe.

See what others say

Thank you so much for guiding me through the moratorium application process and the supporting documents needed.

A home loan customer to our
Contact Center Customer Service Executive

Alhamdulillah and thank you for the assistance to extend my repayment period due to Covid-19.

A home and personal financing
customer to our Customer Assurance Team

Thank you for your patience in guiding me step by step along the way and providing me with good service.

A home loan customer to our
Taman Molek branch Customer Service Executive

The online moratorium application submission process was quick and good.

A home loan customer to our
Penang branch Customer Service Executive

For individual customer with Commercial Properties Loan/Financing, sign up here.
For Credit Card & Personal Financing customer, sign up here.
For Microenterprises and SME customer, sign up here.

Repayment/Payment Assistance (PEMULIH)

Repayment/Payment Assistance
(PEMULIH)


Packages	Repayment/Payment Assistance Programme (Choose one of the following) Package A : 6-month deferment of instalments Your loan or financing payment/repayment will be deferred for another 6 months. Original tenure maintain. Package B : 50% reduction in instalments for 6-months Your monthly instalment/payment will be reduced by 50% for the first 6 months. Your monthly instalment/payment will be increased equally across the remaining months from 7th month onwards until the end of the loan/financing tenure. Original tenure maintain. For more details on our Repayment/Payment Assistance Programme, please refer to FAQs. Applications are subject to the approval.
Eligibility	Any individual customers with loan/financing facility(ies) approved on or before 30 June 2021 and remain performing (not in arrears exceeding 90 days).
How To Sign Up	You may submit your application via any of the following channels: The Online Application Form below OR Visit or call any of our branches nationwide (Click here for the list of branches) Notes: To expedite the processing of your application, please submit your application only once. For enquiries, call our dedicated Repayment/Payment Assistance Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends) The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between. Please complete a fresh repayment/payment assistance application if you have more than one account with us.
Additional Information	FAQ

How To Sign Up

Step 1

Complete the Online Application Form below

Note: The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.

Step 2

Letter of Notification will be sent to you

SMS will be sent to you upon approval

Step 1

Complete the Online Application Form below

Note: The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.

Step 2

Letter of Notification will be sent to you

SMS will be sent to you upon approval

Repayment/Payment Assistance (PEMULIH) Form

Single Account Joint Account

Repayment/Payment Assistance Programme

e.g: 0123456789

eg. xxxxxxxxxx00000 (without '-')

e.g: 901203122237 (without '-')

Please submit only one of the following document:

Note: Please fill up the correct value to proceed

I/We hereby make this Self Declaration

I/We acknowledge and accept the Terms and Conditions


Packages	Repayment/Payment Assistance Programme (Choose one of the following) Category B40 Package A : Loan and Financing Payment Deferment for 3 months. Package B : 50% of the monthly installment / payment for the first 6 months while retaining your tenure of your loan and financing. Your monthly instalment/payment will be increased on the 7th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure. For more details on our Repayment/Payment Assistance Programme, please refer to FAQs.
Eligibility	B40 Borrower/Customer Any borrower/customer who is categorized as B40 and registered in the Bantuan Sara Hidup (BSH)/ Bantuan Prihatin Rakyat (BPR) database: B40 household monthly income ≤ RM 4000 or B40 single monthly income ≤ RM 2,000 For married couples eligible for BSH/BPR based on household income, both husband and wife would be eligible for this package if they have loans/ financing. The bank will check Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR) database to confirm the borrower/customer eligibility.
How to Sign Up	You may submit your application via any of the following channels: The Online Application Form below OR Visit any of our branches nationwide (Click here for the list of branches). Notes: If you visit any of our Bank branches: Kindly bring along your NRIC. To expedite your application process, please submit your application only once. Please complete a separate Repayment/Payment Assistance application for each account with us. The Bank will notify you via email on your eligibility status within the next working day after receipt of your completed e-form by 6pm of the preceding working day. The processing time for the application will take up to 5 days thereafter. It may take longer if there are public holiday(s)/weekends in between. For enquiries, call our dedicated Repayment/Payment Assistance Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends).
Additional Information	FAQ

How to apply

Step 1

Complete the Online Application Form below

The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.

Step 2

Letter of Notification will be sent to you

SMS will be sent to you upon approval

Step 1

Complete the Online Application Form below

The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.

Step 2

Letter of Notification will be sent to you

SMS will be sent to you upon approval

Repayment/Payment Assistance for B40

Applicable to customer who is categorized under B40 and registered under
Bantuan Sara Hidup (BSH)/Bantuan Prihatin Rakyat (BPR)

Single Account Joint Account

Repayment/Payment Assistance Programme

e.g: 0123456789

eg. xxxxxxxxxx00000 (without '-')

e.g: 901203122237 (without '-')

Please submit only one of the following document:

Retrenchment letter
Statutory Declaration if the above document is not available

Add Document Max 10 files

Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.

I/We acknowledge and accept the Terms and Conditions

Self-Declaration

By submitting the request, I/we hereby declare that:
- My/Our loan/financing is presently not under rehabilitation with Credit Counselling and Debt Management Agency (AKPK);
- I/We am/are not an undischarged bankrupt or subject to a bankruptcy proceeding; and
- I/We do not have a guarantor/joint borrower for my/our loan/financing; OR I/we have obtained consent from the guarantor/joint applicants for my/our selected option.
I/We understand that:
- Normal interest/profit will continue to be charged and accrued during the deferment period. Monthly instalment/payment of the loan / financing will be adjusted across the existing loan / financing tenure and my/our loan/financing tenure remains unchanged.
- I/We have the option to engage the Bank to revise the monthly instalment/payment amount and/or schedule if my/our financials improve to reduce overall financing costs;
- I/We agree to furnish the Bank with relevant information as may be required after my/our instalment/payment assistance has been approved;
- Where required, I/we need to sign relevant documents to complete the legal documentation, including those related to guarantors or joint accounts and/or variation agreements for fixed rate loan/financing;
- The Bank reserves the right to modify/rescind the repayment/payment assistance if I/we have found to have made false, misleading or incomplete representation in this application; and
- If I/we have missed my/our instalments/payments that are due and unpaid in full by more than 90 days at the date of this application, I/we agree for the Bank to offer me/us a customised solution that is more suitable for my/our financial circumstances. This may include sharing my/our loan/financing details with AKPK for further financial advice on managing my/our debt and allowing AKPK to access my/our CCRIS information.

I/We agree that my/our application under this Repayment/Payment Assistance (Pemulih) is subject to the following:

If I/we am/are applying for Package A:
1. The deferment/payment holiday applies to the instalments / payments for 6 months
2. After the 6-month deferment/payment holiday ends, OCBC Bank/OCBC Al-Amin will notify me/us of the revised (if any) monthly instalment/payment amount for the remaining loan/financing tenure
3. The loan/financing tenure will not be extended. Amortisation of the loan/financing will be adjusted across the existing loan / financing tenure
If I/we am/are applying for Package B:
1. I/We am/are applying for a 50% reduction in each of my/our monthly instalment/payment amount for a period of 6 months. After the 6 monthly instalments/payments, OCBC Bank/OCBC Al-Amin will notify me/us of the revised (if any) monthly instalment/payment amount for the remaining loan/financing tenure
2. On OCBC Bank/OCBC Al-Amin's approval of my/our request, OCBC Bank/OCBC Al-Amin will notify me/us of:
  1. the commencement date of the reduced 6 monthly instalments/payments; and
  2. the amount of the reduced monthly instalments/payments. OCBC Bank/OCBC Al-Amin may round up or down any instalment/payment amount to 2 decimal places
The Repayment / Payment Assistance commences with the monthly instalment / payment due next from the date of receipt of application, once approved. Nevertheless:
1. for approved application received in July 2021, I/we may request for refund / 50% refund (as applicable) of monthly instalment / payment made (including auto-deducted from my/our account) for July 2021, whereupon the Repayment / Payment Assistance will start with July 2021 monthly instalment / payment.
2. If I/we have overdue instalment / payment, or ongoing effective TRA / PEMERKASA / other assistance package, the commencement and availability of the Repayment / Payment Assistance will be as notified by OCBC Bank/OCBC Al-Amin Bank to me/us.
OCBC Bank/OCBC Al-Amin can rely on my/our application to proceed with processing the application, and I/we shall be bound by the notification sent by OCBC Bank/OCBC Al-Amin as to the result of my/our application.
Notification may be sent by email, SMS, letter, or other channels, as OCBC Bank/OCBC Al-Amin considers appropriate to my/our contact details as maintained by OCBC Bank/OCBC Al-Amin.
Before I/we receive the notification from OCBC Bank/OCBC Al-Amin, I/we shall continue to pay the monthly instalments/payments (unless moratorium on instalment payments is in effect) in accordance with the terms and conditions of my/our loan(s)/financing.
Save and except for the changes to the instalment/payment amounts as notified by OCBC Bank/OCBC Al-Amin, all the terms and conditions in the letter(s) of offer, facilities agreement, transaction document(s), security documents and all such other letters and/or agreements in respect of the loan(s)/financing (collectively "the Documents") shall remain binding and in full force. Without affecting the generality of the foregoing, for clarity, if any event(s) of default shall have occurred under the Documents, OCBC Bank/OCBC Al-Amin can exercise all rights and remedies under the Documents including recalling/terminating the loan(s)/financing and/or revise any terms and conditions of the loan(s) / financing.
My/our monthly instalment/payment amount may increase / be adjusted incurring overall higher financing costs over the original tenure of the loan / financing. I/We have read and understood the illustration(s) furnished in the FAQ for this financial assistance programme.
All the information given in relation to this request are true, accurate and complete.
I/We shall ensure that all my/our contact details remain current and up to date at all times.
Application for this financial relief programme must be received through channels acceptable to the Bank with complete information unless otherwise agreed by the Bank.
Any stamp duty, registration costs, disbursements (collectively, "Costs") related to my/our request shall be borne solely by me/us. OCBC Bank / OCBC Al-Amin may (but shall not be obliged to) debit the Costs to any of my /our account(s).

I/We agree that my/our application under this Form is subject to the following:

I/We declare in the application, as applicable:
1. I/We fall under Department of Statistics Malaysia's (DSM) income classification of B40 Group, AND am/are registered in the Bantuan Sara Hidup (BSH) / Bantuan Prihatin Rakyat (BPR) database.
If I/we am/are applying for Package A:
1. The deferment/payment holiday applies to the instalments/payments for 3 months commencing on my/our next instalment/payment after my/our application is approved under this repayment/payment assistance programme.
2. After the 3-month deferment/payment holiday ends, OCBC Bank/OCBC Al-Amin will notify me/us of the revised monthly instalment/payment amount (if any) for the remaining loan/financing tenure.
3. The loan/financing tenure will not be extended. Amortisation of the loan/financing will be adjusted across the existing loan/financing tenure.
If I/we am/are applying for Package B:
1. I/We am/are applying for a 50% reduction in each of my/our monthly instalment/payment amount for a period of 6 months. After the 6 monthly instalments/payments, OCBC Bank/OCBC Al-Amin will notify me/us of the revised (if any) monthly instalment/payment amount for the remaining loan/financing tenure.
2. On OCBC Bank/OCBC Al-Amin's approval of my/our request, OCBC Bank/OCBC Al-Amin will notify me/us of (i) the commencement date of the reduced 6-monthly instalments/payments; and (ii) the amount of the reduced monthly instalments/payments. OCBC Bank/OCBC Al-Amin may round up or down any instalment/payment amount to 2 decimal places.
I/We understand that my/our application is irrevocable, and I/we shall be bound by the notification sent by OCBC Bank/OCBC Al-Amin
Notification may be sent by email, SMS, letter, or other channels, as OCBC Bank/OCBC Al-Amin considers appropriate to my/our contact details as maintained by OCBC Bank/OCBC Al-Amin.
Before I/we receive the notification from OCBC Bank/OCBC Al-Amin, I/we shall continue to pay the monthly instalments/payments (unless a moratorium on instalment payments is in effect) in accordance with the terms and conditions of my/our loan(s)/financing.
Save and except for the changes to the instalment/payment amounts as notified by OCBC Bank/OCBC Al-Amin, all the terms and conditions in the letter(s) of offer, facilities agreement, transaction document(s), security documents and all such other letters and/or agreements in respect of the loan(s)/financing (collectively "the Documents") shall remain binding and in full force. Without affecting the generality of the foregoing, for clarity, if any event(s) of default shall have occurred under the Documents, OCBC Bank/OCBC Al-Amin can exercise all rights and remedies under the Documents including recalling/terminating the loan(s)/financing and/or revise any terms and conditions of the loan(s) / financing.
I/We understand that under the repayment/payment assistance made available to me, my/our monthly repayment/payment amount may increase/be adjusted and will thus incur an overall higher financing cost over the tenure/revised tenure of the loan/financing. Additionally, I/we understand that during the 3-month deferment period, interest/profit will continue to be charged per the industry norm although the amount will not be compounded. I/We have read and understood the illustration(s) furnished in the FAQ for this repayment/payment assistance programme.
I/We confirm that all guarantor(s) and third-party security party(ies) (if any) have consented to my/our application and the terms of this repayment/payment assistance programme. I/we undertake to forward or cause to be forwarded the written consent of (if applicable) all guarantor(s) and third-party security party(es) if required by the Bank.
All the information and supporting documents given in relation to this request are true, accurate and complete.
I/We undertake to furnish additional information/supporting documents as may be required by OCBC Bank/OCBC Al-Amin relating to this request.
OCBC Bank/OCBC Al-Amin may revoke any approval, revised the terms of my/our loan(s)/financing, or recall/terminate our loan(s)/financing if any of the information/supporting documents are discovered to be not true/accurate/complete, or cannot be verified.
I/We shall ensure that all my/our contact details remain current and up to date at all times.
Application for this repayment/payment assistance programme must be received through channels acceptable to the Bank with complete information and supporting documents unless otherwise agreed by the Bank.
Any stamp duty, registration costs, disbursements (collectively, "costs") related to my/our request shall be borne solely by me/us. OCBC Bank/OCBC Al-Amin may (but shall not be obliged to) debit the Costs to any of my /our account(s).

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