OCBC Malaysia Personal Banking - Repayment/Payment Assistance

Repayment/Payment Assistance

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See what others say

Thank you so much for guiding me through the moratorium application process and the supporting documents needed.

A home loan customer to our
Contact Center Customer Service Executive

Alhamdulillah and thank you for the assistance to extend my repayment period due to Covid-19.

A home and personal financing
customer to our Customer Assurance Team

Thank you for your patience in guiding me step by step along the way and providing me with good service.

A home loan customer to our
Taman Molek branch Customer Service Executive

The online moratorium application submission process was quick and good.

A home loan customer to our
Penang branch Customer Service Executive



Packages Repayment/Payment Assistance Programme (Choose one of the following)

Package A : Loan and Financing Payment Deferment for 3 months
Only for individuals who have lost their jobs due to pandemic.
Your loan or financing payment/repayment deferment will be extended for another 3 months.

Package B : Lower Instalments with Subsequent Step-up Payments
You will pay a lower monthly instalment/payment for the first 6 months following the moratorium while retaining the tenure of your loan or financing. Your monthly instalment/payment will be increased on the 7th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure.


Package C : Tenure extension
Loan/Financing tenure extension up to 35 years from date of first disbursement. This will allow you to repay/pay a lower monthly installment/payment amount.



For more details on our Repayment/Payment Assistance Programme, please refer to FAQs. Applications are subject to the approval.
Eligibility
  • For package A: Individuals who have lost their jobs due to the Covid-19 pandemic; and
  • For packages B and C: Individuals who have suffered a drop in income due to the Covid-19 pandemic.
How to Apply You may submit your application via any of the following channels:
  1. The Online Application Form below and attach the supporting documents OR

  2. Visit or call any of our branches nationwide (Click here for the list of branches)

Notes: Kindly bring along the following supporting documents if you visit any of our Bank Branches. To ensure expeditious processing of your application, please submit your application only once.

Documents required:

Employee
  • Retrenchment Letter* OR
  • Salary slip before and after pay cut*
Self-employed
  • Bank Statements before and after business income impacted*
For enquiries, call our dedicated Repayment/Payment Assistance Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)

*Kindly submit Statutory Declaration if any of the above documents are not available. (Click here for the format)

*Please stamp the Statutory Declaration at the Commissioner for Oath/Notary Public before you submit the form to the Bank.

*The processing time for the application will take up to 5 days upon receiving completed document(s). It may take longer if there are public holiday(s)/weekends in between.

*Please complete a fresh repayment/payment assistance application if you have more than one account with us.

Additional Information FAQ

How to apply

Repayment/Payment Assistance for Non-B40 Application Form

e.g: 0123456789
eg. xxxxxxxxxx00000 (without '-')
e.g: 901203122237 (without '-')

Please submit only one of the following document:

      Max 10 files

      Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.

       



      Packages Repayment/Payment Assistance Programme (Choose one of the following)

      Category B40
      Package A : Loan and Financing Payment Deferment for 3 months.

      Package B : 50% of the monthly installment / payment for the first 6 months while retaining your tenure of your loan and financing. Your monthly instalment/payment will be increased on the 7th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure.

      For more details on our Repayment/Payment Assistance Programme, please refer to FAQs.
      Eligibility B40 Borrower/Customer
      Any borrower/customer who is categorized as B40 and registered in the Bantuan Sara Hidup (BSH)/ Bantuan Prihatin Raykat (BPR) database:
      • B40 household monthly income ≤ RM 4000 or
      • B40 single monthly income ≤ RM 2,000
      • For married couples eligible for BSH based on household income, both husband and wife would be eligible for this package if they have loans/ financing.
      Click here to check your BSH/BPR Status

      How to Apply You may submit your application via any of the following channels:
      1. The Online Application Form below OR

      2. Visit any of our branches nationwide (Click here for the list of branches).

      Notes: If you visit any of our Bank branches: Kindly bring along your NRIC.
      • To expedite your application process, please submit your application only once.
      • Please complete a separate Repayment/Payment Assistance application for each account with us.
      • The Bank will notify you via email on your eligibility status within the next working day after receipt of your completed e-form by 6pm of the preceding working day. The processing time for the application will take up to 5 days thereafter. It may take longer if there are public holiday(s)/weekends in between.
      • For enquiries, call our dedicated Repayment/Payment Assistance Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends).
      Additional Information FAQ

      How to apply

      Repayment/Payment Assistance for B40

      (Only applicable to those registered under Bantuan Sara Hidup (BSH) for B40
      e.g: 0123456789
      eg. xxxxxxxxxx00000 (without '-')
      e.g: 901203122237 (without '-')

      Please submit only one of the following document: