Repayment/Payment Assistance

Personal Banking
Loans
Repayment/Payment Assistance

The automatic moratorium programme which started on 1 April 2020 to assist Malaysians affected by COVID-19 has ended on 30 September 2020. OCBC is offering repayment/payment assistance programmes to our Home Loan and Home Financing customers who are in dire need of further assistance post-moratorium. Through this programme, we hope to provide relief to help alleviate the financial burdens facing you during these challenging times. Stay safe.

See what others say

Thank you so much for guiding me through the moratorium application process and the supporting documents needed.

A home loan customer to our
Contact Center Customer Service Executive

Alhamdulillah and thank you for the assistance to extend my repayment period due to Covid-19.

A home and personal financing
customer to our Customer Assurance Team

Thank you for your patience in guiding me step by step along the way and providing me with good service.

A home loan customer to our
Taman Molek branch Customer Service Executive

The online moratorium application submission process was quick and good.

A home loan customer to our
Penang branch Customer Service Executive

Repayment/Payment Assistance for non-B40
Repayment/Payment Assistance for B40

Repayment/Payment Assistance
for non-B40
Repayment/Payment Assistance
for B40


Packages	Repayment/Payment Assistance Programme (Choose one of the following) Package A : Loan and Financing Payment Deferment for 3 months Only for individuals who have lost their jobs due to pandemic. Your loan or financing payment/repayment deferment will be extended for another 3 months. Package B : Lower Instalments with Subsequent Step-up Payments You will pay a lower monthly instalment/payment for the first 6 months following the moratorium while retaining the tenure of your loan or financing. Your monthly instalment/payment will be increased on the 7th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure. Package C : Tenure extension Loan/Financing tenure extension up to 35 years from date of first disbursement. This will allow you to repay/pay a lower monthly installment/payment amount. For more details on our Repayment/Payment Assistance Programme, please refer to FAQs. Applications are subject to the approval.
Eligibility	For package A: Individuals who have lost their jobs due to the Covid-19 pandemic; and For packages B and C: Individuals who have suffered a drop in income due to the Covid-19 pandemic.
How to Apply	You may submit your application via any of the following channels: The Online Application Form below and attach the supporting documents OR Visit or call any of our branches nationwide (Click here for the list of branches) Notes: Kindly bring along the following supporting documents if you visit any of our Bank Branches. To ensure expeditious processing of your application, please submit your application only once. Documents required: Employee Retrenchment Letter* OR Salary slip before and after pay cut* Self-employed Bank Statements before and after business income impacted* For enquiries, call our dedicated Repayment/Payment Assistance Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends) Kindly submit Statutory Declaration if any of the above documents are not available. (Click here for the format) Please stamp the Statutory Declaration at the Commissioner for Oath/Notary Public before you submit the form to the Bank. The processing time for the application will take up to 5 days upon receiving completed document(s). It may take longer if there are public holiday(s)/weekends in between. Please complete a fresh repayment/payment assistance application if you have more than one account with us.
Additional Information	FAQ

How to apply

Step 1

Complete the Online Application Form below

Note: The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.

Step 2

A letter of Notification will be sent to you

An SMS will be sent at the end of the approval week

Step 1

Complete the Online Application Form below

Note: The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.

Step 2

A letter of Notification will be sent to you

An SMS will be sent at the end of the approval week

Repayment/Payment Assistance for Non-B40 Application Form

Single Account Joint Account

Reason for Request

Repayment/Payment Assistance Programme

e.g: 0123456789

eg. xxxxxxxxxx00000 (without '-')

e.g: 901203122237 (without '-')

Please submit only one of the following document:

Add Document Max 10 files

Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.

I/We acknowledge and accept the Terms and Conditions


Packages	Repayment/Payment Assistance Programme (Choose one of the following) Category B40 Package A : Loan and Financing Payment Deferment for 3 months. Package B : 50% of the monthly installment / payment for the first 6 months while retaining your tenure of your loan and financing. Your monthly instalment/payment will be increased on the 7th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure. For more details on our Repayment/Payment Assistance Programme, please refer to FAQs.
Eligibility	B40 Borrower/Customer Any borrower/customer who is categorized as B40 and registered in the Bantuan Sara Hidup (BSH)/ Bantuan Prihatin Raykat (BPR) database: B40 household monthly income ≤ RM 4000 or B40 single monthly income ≤ RM 2,000 For married couples eligible for BSH based on household income, both husband and wife would be eligible for this package if they have loans/ financing. Click here to check your BSH/BPR Status
How to Apply	You may submit your application via any of the following channels: The Online Application Form below OR Visit any of our branches nationwide (Click here for the list of branches). Notes: If you visit any of our Bank branches: Kindly bring along your NRIC. To expedite your application process, please submit your application only once. Please complete a separate Repayment/Payment Assistance application for each account with us. The Bank will notify you via email on your eligibility status within the next working day after receipt of your completed e-form by 6pm of the preceding working day. The processing time for the application will take up to 5 days thereafter. It may take longer if there are public holiday(s)/weekends in between. For enquiries, call our dedicated Repayment/Payment Assistance Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends).
Additional Information	FAQ

How to apply

Step 1

Complete the Online Application Form below

The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.

Step 2

A letter of Notification will be sent to you

An SMS will be sent at the end of the approval week

Step 1

Complete the Online Application Form below

The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.

Step 2

A letter of Notification will be sent to you

An SMS will be sent at the end of the approval week

Repayment/Payment Assistance for B40

(Only applicable to those registered under Bantuan Sara Hidup (BSH) for B40

B40

Single Account Joint Account

Repayment/Payment Assistance

e.g: 0123456789

eg. xxxxxxxxxx00000 (without '-')

e.g: 901203122237 (without '-')

Please submit only one of the following document:

Retrenchment letter
Statutory Declaration if the above document is not available

Add Document Max 10 files

Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.

I/We acknowledge and accept the Terms and Conditions

I/We agree that my/our application under this Form is subject to the following:

I/We have experienced a reduction in my/our income / household income due to Covid-19 pandemic
If I/we am/are applying for Package A:
1. I/We declare that I/we have lost my/our job(s) due to the Covid-19 pandemic.
2. The deferment/payment holiday applies to the instalments / payments for 3 months commencing on my/our next instalment/payment after my/our application is approved under this financial relief programme.
3. After the 3-month deferment/payment holiday ends, OCBC Bank/OCBC Al-Amin will notify me/us of the revised (if any) monthly instalment/payment amount for the remaining loan/financing tenure.
4. The loan/financing tenure will not be extended. Amortisation of the loan/financing will be adjusted across the existing loan / financing tenure.
If I/we am/are applying for Package B:
1. I/We am/are applying for a 50% reduction in each of my/our monthly instalment/payment amount for a period of 6 months. After the 6 monthly instalments/payments, OCBC Bank/OCBC Al-Amin will notify me/us of the revised (if any) monthly instalment/payment amount for the remaining loan/financing tenure.
2. On OCBC Bank/OCBC Al-Amin's approval of my/our request, OCBC Bank/OCBC Al-Amin will notify me/us of (i) the commencement date of the reduced 6monthly instalments/payments; and (ii) the amount of the reduced monthly instalments/payments. OCBC Bank/OCBC Al-Amin may round up or down any instalment/payment amount to 2 decimal places.
If I/we am/are applying for Package C:
1. I/We agree to any extension of loan/financing tenure,rescheduling / amount of monthly instalment / payment, any restructuring of loan / financing, and on such terms (collectively, "Approved Conditions") as OCBC Bank/OCBC Al-Amin may approve. For clarity, I/we confirm that my/our foregoing agreement also applies if all or any of the Approved Conditions differ from those that I/we have applied for / requested.
2. Any extension of tenure shall not lead to the loan/financing tenure exceeding 35 years /70 years old (whichever earlier), from the date of first disbursement of the loan/financing.
I/We understand that my/our application is irrevocable, and I/we shall be bound by the notification sent by OCBC Bank/OCBC Al-Amin
Notification may be sent by email, SMS, letter, or other channels, as OCBC Bank/OCBC Al-Amin considers appropriate to my/our contact details as maintained by OCBC Bank/OCBC Al-Amin.
Before I/we receive the notification from OCBC Bank/OCBC Al-Amin, I/we shall continue to pay the monthly instalments/payments (unless moratorium on instalment payments is in effect) in accordance with the terms and conditions of my/our loan(s)/financing.
Save and except for the changes to the instalment/payment amounts as notified by OCBC Bank/OCBC Al-Amin, all the terms and conditions in the letter(s) of offer, facilities agreement, transaction document(s), security documents and all such other letters and/or agreements in respect of the loan(s)/financing (collectively "the Documents") shall remain binding and in full force. Without affecting the generality of the foregoing, for clarity, if any event(s) of default shall have occurred under the Documents, OCBC Bank/OCBC Al-Amin can exercise all rights and remedies under the Documents including recalling/terminating the loan(s)/financing and/or revise any terms and conditions of the loan(s) / financing.
I/We understand that under the financial assistance made available to me, my/our monthly repayment/payment amount may increase / be adjusted incurring overall higher financing costs over the tenure / revised tenure of the loan / financing. I/We have read and understood the illustration(s) furnished in the FAQ for this financial assistance programme.
I/We confirm that (if any) all guarantor(s) and third party security party(ies) have consented to my/our application and the terms of this financial assistance programme. I/we undertake to forward or cause to be forwarded the written consent of (if applicable) all guarantor(s) and third party security party(es) if required by the Bank.
All the information and supporting documents given in relation to this request are true, accurate and complete.
I/We undertake to furnish additional information/supporting documents as may be required by OCBC Bank/OCBC Al-Amin relating to this request.
OCBC Bank/OCBC Al-Amin may revoke any approval, revised the terms of my/our loan(s)/financing, or recall/terminate our loan(s)/financing if any of the information/supporting documents are discovered to be not true/accurate/complete, or are unable to be verified.
I/We shall ensure that all my/our contact details remain current and up-to-date at all times.
Application for this financial relief programme must be received through channels acceptable to the Bank with complete information and supporting documents unless otherwise agreed by the Bank.
Any stamp duty, registration costs, disbursements (collectively, "Costs") related to my/our request shall be borne solely by me/us. OCBC Bank / OCBC Al-Amin may (but shall not be obliged to) debit the Costs to any of my /our account(s).

I/We agree that my/our application under this Form is subject to the following:

I/We have experienced a reduction in my/our income/household income due to the Covid-19 pandemic.
I/We declare in the application, as applicable:
1. I/We fall under Department of Statistics Malaysia's (DSM) income classification of B40 Group, AND am/are registered in the Bantuan Sara Hidup (BSH) database.
If I/we am/are applying for Package A:
1. I/We declare that I/we have lost my/our job(s) due to the Covid-19 pandemic.
2. The deferment/payment holiday applies to the instalments/payments for 3 months commencing on my/our next instalment/payment after my/our application is approved under this repayment/payment assistance programme.
3. After the 3-month deferment/payment holiday ends, OCBC Bank/OCBC Al-Amin will notify me/us of the revised monthly instalment/payment amount (if any) for the remaining loan/financing tenure.
4. The loan/financing tenure will not be extended. Amortisation of the loan/financing will be adjusted across the existing loan/financing tenure.
If I/we am/are applying for Package B:
1. I/We am/are applying for a 50% reduction in each of my/our monthly instalment/payment amount for a period of 6 months. After the 6 monthly instalments/payments, OCBC Bank/OCBC Al-Amin will notify me/us of the revised (if any) monthly instalment/payment amount for the remaining loan/financing tenure.
2. On OCBC Bank/OCBC Al-Amin's approval of my/our request, OCBC Bank/OCBC Al-Amin will notify me/us of (i) the commencement date of the reduced 6-monthly instalments/payments; and (ii) the amount of the reduced monthly instalments/payments. OCBC Bank/OCBC Al-Amin may round up or down any instalment/payment amount to 2 decimal places.
I/We understand that my/our application is irrevocable, and I/we shall be bound by the notification sent by OCBC Bank/OCBC Al-Amin
Notification may be sent by email, SMS, letter, or other channels, as OCBC Bank/OCBC Al-Amin considers appropriate to my/our contact details as maintained by OCBC Bank/OCBC Al-Amin.
Before I/we receive the notification from OCBC Bank/OCBC Al-Amin, I/we shall continue to pay the monthly instalments/payments (unless a moratorium on instalment payments is in effect) in accordance with the terms and conditions of my/our loan(s)/financing.
Save and except for the changes to the instalment/payment amounts as notified by OCBC Bank/OCBC Al-Amin, all the terms and conditions in the letter(s) of offer, facilities agreement, transaction document(s), security documents and all such other letters and/or agreements in respect of the loan(s)/financing (collectively "the Documents") shall remain binding and in full force. Without affecting the generality of the foregoing, for clarity, if any event(s) of default shall have occurred under the Documents, OCBC Bank/OCBC Al-Amin can exercise all rights and remedies under the Documents including recalling/terminating the loan(s)/financing and/or revise any terms and conditions of the loan(s) / financing.
I/We understand that under the repayment/payment assistance made available to me, my/our monthly repayment/payment amount may increase/be adjusted and will thus incur an overall higher financing cost over the tenure/revised tenure of the loan/financing. Additionally, I/we understand that during the 3-month deferment period, interest/profit will continue to be charged per the industry norm although the amount will not be compounded. I/We have read and understood the illustration(s) furnished in the FAQ for this repayment/payment assistance programme.
I/We confirm that all guarantor(s) and third-party security party(ies) (if any) have consented to my/our application and the terms of this repayment/payment assistance programme. I/we undertake to forward or cause to be forwarded the written consent of (if applicable) all guarantor(s) and third-party security party(es) if required by the Bank.
All the information and supporting documents given in relation to this request are true, accurate and complete.
I/We undertake to furnish additional information/supporting documents as may be required by OCBC Bank/OCBC Al-Amin relating to this request.
OCBC Bank/OCBC Al-Amin may revoke any approval, revised the terms of my/our loan(s)/financing, or recall/terminate our loan(s)/financing if any of the information/supporting documents are discovered to be not true/accurate/complete, or cannot be verified.
I/We shall ensure that all my/our contact details remain current and up to date at all times.
Application for this repayment/payment assistance programme must be received through channels acceptable to the Bank with complete information and supporting documents unless otherwise agreed by the Bank.
Any stamp duty, registration costs, disbursements (collectively, "costs") related to my/our request shall be borne solely by me/us. OCBC Bank/OCBC Al-Amin may (but shall not be obliged to) debit the Costs to any of my /our account(s).

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