Post Moratorium Financial Relief

Personal Banking
Loans
Moratorium Financial Relief Measures

The automatic moratorium programme which started on 1 April 2020 to assist Malaysians affected by COVID-19 will come to an end on 30 September 2020. OCBC is offering financial relief packages to our Home Loan and Home Financing customers who are in dire need of further assistance post-moratorium. Through this programme, we hope to provide relief to help alleviate the financial burdens facing you during these challenging times. Stay safe.

Auto-Moratorium
Post Moratorium Financial Relief

Auto-Moratorium
Post Moratorium
Financial Relief


Validity Period	1 April to 30 September 2020
Packages	This is a deferment of the loan repayment/financing payment for 6 months, also known as a payment holiday. During this period, borrowers/customers with loans/financing that meet the criteria do not need to make payment with no late payment charges or penalties being imposed.
Eligibility	Individual customers with loan or financing accounts denominated in Malaysian Ringgit and that are not in arrears exceeding 90 days as of 1 April 2020 will automatically be enrolled. No application required.
How to Apply	No application required for eligible customers.
Additional Information	FAQ


Packages	Financial Relief Packages Extension of Loan and Financing Payment Deferment Only for individuals who have lost their jobs due to pandemic. Your loan or financing payment/repayment deferment will be extended for another 3 months from 1 October 2020 to 31 December 2020. Lower Instalments with Subsequent Step-up Payments You will pay a lower monthly instalment/payment for the first 12 months following the moratorium while retaining the tenure of your loan or financing. Your monthly instalment/payment will be increased on the 13th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure. Tenure extension Loan/Financing tenure extension up to 35 years from date of first disbursement. This will allow you to repay/pay a lower monthly installment/payment amount. For more details on our Financial Relief packages, please refer to FAQs. Applications are subject to the approval.
Eligibility	For package A: Individuals who have lost their jobs due to the Covid-19 pandemic; and For packages B and C: Individuals who have suffered a drop in income due to the Covid-19 pandemic.
How to Apply	You may submit your application via any of the following channels: The Online Application Form below and attach the supporting documents OR Visit or call any of our branches nationwide (Click here for the list of branches) Notes: Kindly bring along the following supporting documents if you visit any of our Bank Branches. To ensure expeditious processing of your application, please submit your application only once. Documents required: Employee Retrenchment Letter* OR Salary slip before and after pay cut* Self-employed Bank Statements before and after business income impacted* For enquiries, call our dedicated Consumer Moratorium Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends) Kindly submit Statutory Declaration if any of the above documents are not available. (Click here for the format) Please stamp the Statutory Declaration at the Commissioner for Oath/Notary Public before you submit the form to the Bank. The processing time for the application will take up to 7 working days upon receiving completed document(s). Please complete a fresh post moratorium application if you have more than one account with us.
Additional Information	FAQ

How to apply

Step 1

Complete the Online Application Form below

Note: The processing time for the application will take up to 7 working days

Step 2

For package A and B, Letter of Notification will be sent to you

For package C, Supplementary Letter of Offer will be sent to you

Step 1

Complete the Online Application Form below

Note: The processing time for the application will take up to 7 working days

Step 2

For package A and B, Letter of Notification will be sent to you

For package C, Supplementary Letter of Offer will be sent to you

Post Moratorium Financial Relief Application Form

Single Account Joint Account

Reason for Request

Financial Relief Packages

e.g: 0123456789

e.g: 901203122237 (without '-')

Please submit only one of the following document:

Add Document Max 5 files

Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.

I/We acknowledge and accept the Terms and Conditions

I/We agree that my/our application under this Form is subject to the following:

All the information and supporting documents given in relation to this request are true, accurate and complete.
I/We undertake to furnish additional information/supporting documents as may be required by OCBC Bank/OCBC Al-Amin relating to this request.
OCBC Bank/OCBC Al-Amin may revoke any approval, revised the terms of my/our loan(s)/financing, or recall/terminate our loan(s)/financing if any of the information/supporting documents are discovered to be not true/accurate/complete, or are unable to be verified.
I/We shall ensure that all my/our contact details remain current and up-to-date at all times.
If I/we am/are applying for Package A:
1. I/We have lost my/our job(s) due to the Covid-19 pandemic.
2. The deferment/payment holiday applies to the instalments / payments for 3 months from 1 October 2020 to 31 December 2020.
3. After the deferment/payment holiday period ends, OCBC Bank/OCBC Al-Amin will notify me/us of the revised (if any) monthly instalment amount for the remaining loan/financing tenure.
4. The loan/financing tenure will not be extended. Amortisation of the loan/financing will be adjusted across the existing loan / financing tenure.
5. I/we understand that my/our request is irrevocable, and I/we shall be bound by the notification sent by OCBC Bank/OCBC Al-Amin.
6. Notification may be sent by email, SMS or letter, as OCBC Bank/OCBC Al-Amin considers appropriate to my/our contact details as maintained by OCBC Bank/OCBC Al-Amin.
7. Save and except for the changes to the instalment amounts as notified by OCBC Bank/OCBC Al-Amin, all the terms and conditions in the letter(s) of offer, facilities agreement, transaction document(s), security documents and all such other letters and/or agreements in respect of the loan(s)/financing (collectively "the Documents") shall remain binding and in full force. Without affecting the generality of the foregoing, for clarity, if any event(s) of default shall have occurred under the Documents, OCBC Bank/OCBC Al-Amin can exercise all rights and remedies under the Documents including recalling/terminating the loan(s)/financing and/or revise any terms and conditions of the loan(s)/financing.
If I/we am/are applying for Package B:
1. I/We are applying for a 50% reduction in each of my/our monthly instalment/payment amount for a period of 12 months. On OCBC Bank/OCBC Al-Amin's approval of my/our request, OCBC Bank/OCBC Al-Amin will notify me/us of (i) the commencement date of the reduced 12 monthly instalments/payments; and (ii) the amount of the reduced monthly instalments/payments. OCBC Bank/OCBC Al-Amin may round up or down any instalment/payment amount to 2 decimal places.
2. I/we understand that my/our request is irrevocable, and I/we shall be bound by the notification sent by OCBC Bank/OCBC Al-Amin. Notification may be sent by email, SMS or letter, as OCBC Bank/OCBC Al-Amin considers appropriate to my/our contact details as maintained by OCBC Bank/OCBC Al-Amin.
3. Before I/we receive the notification from OCBC Bank/OCBC Al-Amin, I/we shall continue to pay the monthly instalments/payments (unless moratorium on instalment payments is in effect) in accordance with the terms and conditions of my/our loan(s)/financing.
4. After the 12 monthly instalments/payments, OCBC Bank/OCBC Al-Amin will notify me/us of the revised monthly instalment/payment amount for the remaining loan/financing tenure.
5. Save and except for the changes to the instalment amounts as notified by OCBC Bank/OCBC Al-Amin, all the terms and conditions in the letter(s) of offer, facilities agreement, transaction document(s), security documents and all such other letters and/or agreements in respect of the loan(s)/financing (collectively "the Documents") shall remain binding and in full force. Without affecting the generality of the foregoing, for clarity, if any event(s) of default shall have occurred under the Documents, OCBC Bank/OCBC Al-Amin can exercise all rights and remedies under the Documents including recalling/terminating the loan(s)/financing and/or revise any terms and conditions of the loan(s)/financing.
If I/we have requested for Package C, I/we shall accept in writing the revised terms and conditions. Until and unless the revised terms and conditions are accepted by me/us in writing, and all conditions therein have been complied, the existing terms and conditions of my/our loan(s) / financing shall continue to apply and I/we shall continue paying the existing monthly instalments/payments (unless moratorium on instalment payments is in effect). I/We understand that any extension of tenure shall not lead to the loan/financing tenure exceeding 35 years from the date of first disbursement of the loan/financing.
Any stamp duty, registration costs, disbursements (collectively, "Costs") related to my/our request shall be borne solely by me/us. OCBC Bank / OCBC Al-Amin may (but shall not be obliged to) debit the Costs to any of my /our account(s).

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