OCBC Malaysia Personal Banking - Moratorium Financial Relief

Post Moratorium Financial Relief

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Packages Financial Relief Packages

Package A : Loan and Financing Payment Deferment for 3 months
Only for individuals who have lost their jobs due to pandemic.
Your loan or financing payment/repayment deferment will be extended for another 3 months from 1 October 2020 to 31 December 2020.

Note: If your application for Package A under Post-Moratorium Financial Relief Program is already approved, you can apply Post-Moratorium Financial Relief Program or Targeted Repayment Assistance (for those who are categorised under B40 and M40) under Package B or C only.

Package B : Lower Instalments with Subsequent Step-up Payments
You will pay a lower monthly instalment/payment for the first 12 months following the moratorium while retaining the tenure of your loan or financing. Your monthly instalment/payment will be increased on the 13th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure.

Package C : Tenure extension
Loan/Financing tenure extension up to 35 years from date of first disbursement. This will allow you to repay/pay a lower monthly installment/payment amount.


For more details on our Financial Relief packages, please refer to FAQs. Applications are subject to the approval.
Eligibility
  • For package A: Individuals who have lost their jobs due to the Covid-19 pandemic; and
  • For packages B and C: Individuals who have suffered a drop in income due to the Covid-19 pandemic.
How to Apply You may submit your application via any of the following channels:

  1. The Online Application Form below and attach the supporting documents OR

  2. Visit or call any of our branches nationwide (Click here for the list of branches)

Notes: Kindly bring along the following supporting documents if you visit any of our Bank Branches. To ensure expeditious processing of your application, please submit your application only once.

Documents required:

Employee
  • Retrenchment Letter* OR
  • Salary slip before and after pay cut*
Self-employed
  • Bank Statements before and after business income impacted*
For enquiries, call our dedicated Consumer Moratorium Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)

*Kindly submit Statutory Declaration if any of the above documents are not available. (Click here for the format)

*Please stamp the Statutory Declaration at the Commissioner for Oath/Notary Public before you submit the form to the Bank.

*The processing time for the application will take up to 5 days upon receiving completed document(s). It may take longer if there are public holiday(s)/weekends in between.

*Please complete a fresh post moratorium application if you have more than one account with us.

Additional Information FAQ

How to apply

Post Moratorium Financial Relief Application Form

e.g: 0123456789
eg. xxxxxxxxxx00000 (without '-')
e.g: 901203122237 (without '-')

Please submit only one of the following document:

      Max 10 files

      Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.

       



      Validity Period 23 November 2020 to 30 June 2021
      Packages Category B40
      Package A : Loan and Financing Payment Deferment for 3 months.

      Package B : 50% of the monthly installment / payment for the first 6 months while retaining your tenure of your loan and financing. Your monthly instalment/payment will be increased on the 7th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure.

      Category M40
      Package A. Loan and Financing Payment Deferment for 3 months
      Only for individuals who have lost their jobs due to pandemic. Your loan or financing payment/repayment deferment will be extended for another 3 months.
      Note: Supporting document(s) required. If your application for Package A under Post-Moratorium Financial Relief Program is already approved, you can apply Targeted Repayment Assistance under Package B or C only.

      Package B. Lower Instalments with Subsequent Step-up Payments
      You will pay a lower monthly instalment/payment for the first 6 months following the moratorium while retaining the tenure of your loan or financing. Your monthly instalment/payment will be increased on the 7th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure.

      Package C. Tenure extension
      Loan/Financing tenure extension up to 35 years from date of first disbursement. This will allow you to repay/pay a lower monthly installment/payment amount.
      Note: Supporting document(s) required.

      For more details on our Targeted Financial Relief Tab, please refer to FAQs.
      Eligibility B40 Borrower/Customer
      Any borrower/customer who is categorized as B40 and registered in the Bantuan Sara Hidup (BSH)/ Bantuan Prihatin Raykat (BPR) database:
      • B40 household monthly income ≤ RM 4000 or
      • B40 single monthly income ≤ RM 2,000
      • For married couples eligible for BSH based on household income, both husband and wife would be eligible for this package if they have loans/ financing.
      Click here to check your BSH/BPR Status

      M40 Borrower/Customer
      • Any borrower/customer whose household income have been reduced due to the pandemic.
      • Any borrower/customer who is categorized as M40 and registered in the Bantuan Prihatin Nasional (BPN) database.
      • M40 household monthly income RM 4001 to RM 8000 or
      • M40 single monthly income RM 2001 to RM 4,000.
      Click here to check your BPN Status
      How to Apply You may submit your application via any of the following channels:

      1. The Online Application Form below OR

      2. Visit any of our branches nationwide (Click here for the list of branches).

      Notes: If you visit any of our Bank branches, B40 and *M40: Kindly bring along your NRIC.

      *For M40 Package A or Package C applicant, additional documents are required. Please refer to the Online Application Form below on the required documents.
      • To expedite your application process, please submit your application only once.
      • Please complete a separate Targeted Repayment Assistance application for each account with us.
      • The Bank will notify you via email on your B40/M40 eligibility status within the next working day after receipt of your completed e-form by 6pm of the preceding working day. The processing time for the application will take up to 5 days thereafter. It may take longer if there are public holiday(s)/weekends in between.
      • For M40, Bank may require additional document for post hoc validation.
      • For enquiries, call our dedicated Consumer Moratorium Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends).
      Additional Information FAQ

      How to apply

      Targeted Repayment Assistance

      (Only applicable to those registered under Bantuan Sara Hidup (BSH) for B40 or Bantuan Prihatin Nasional (BPN) for M40)
      e.g: 0123456789
      eg. xxxxxxxxxx00000 (without '-')
      e.g: 901203122237 (without '-')

      Please submit only one of the following document: