OCBC Malaysia Personal Banking - Moratorium Financial Relief

Post-Moratorium Relief Assistance Programme



Packages
  1. Extension of Term Loan Payment Deferment

    Your Term Loan repayment deferment will be extended for another 3 months.

  2. Lower Instalments with Subsequent Step-up Payments

    You will pay a lower monthly instalment/payment for the first 12 months following the moratorium while retaining the tenure of your Term Loan. Your monthly instalment/payment will be increased on the 13th month until the end of the Term Loan tenure to re-amortise the Term Loan across the remaining tenure.

  3. Tenure extension

    Term Loan tenure extension for 5 years only. This will allow you to pay a lower monthly instalment amount.

  4. Lower Instalments with Subsequent Step-up Payments

    You will pay a lower monthly instalment/payment for the first 6 months following the moratorium while retaining the tenure of your Term Loan. Your monthly instalment/payment will be increased on the 7th month until the end of the Term Loan tenure to re-amortise the Term Loan across the remaining tenure.


Eligibility
  • For package A:
    • Individuals who have lost their job due to the Covid-19 pandemic to apply from 31 October 2020 until 31 December 2021.
    • Individual categorised as B40 and registered under Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR) to apply from 23 November 2020 to 31 December 2021.
  • For package B:
    • Individuals who have suffered a drop in income due to the Covid-19 pandemic to apply from 31 October 2020 until 30 June 2021.
  • For package C:
    • Individuals who have suffered a drop in income due to the Covid-19 pandemic to apply from 31 October 2020 until 30 June 2021.
  • For package D:
    • Individuals who have lost their job due to the Covid-19 pandemic to apply from 31 October 2020 until 31 December 2021.
    • Individual categorised as B40 and registered under Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR); and Individual categorised as M40 and registered with Bantuan Prihatin Nasional (BPN) to apply from 23 November 2020 to 31 December 2021.
How to Apply You may submit your application via any of the following channels:
  1. The Online Application Form below and attach the supporting documents OR

  2. Visit or call any of our branches nationwide (Click here for the list of branches)

Notes: Kindly bring along the following supporting documents if you visit any of our Bank Branches. To ensure expeditious processing of your application, please submit your application only once.

Documents required:

Employee
  • Retrenchment Letter* OR
  • Salary slip before and after pay cut*
Self-employed
  • Bank Statements before and after business income impacted*
B40-Individual
M40-Individual
For enquiries, call our dedicated Consumer Moratorium Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)

    *Kindly submit Statutory Declaration if any of the above documents are not available. (Click here for the format)

    *Please stamp the Statutory Declaration at the Commissioner for Oath/Notary Public before you submit the form to the Bank.

    *The processing time for the application will take up to 5 calendar days upon receiving completed document(s).

    *Please complete a fresh post moratorium application if you have more than one account with us.

    *The bank will verify with BNM (Bank Negara Malaysia) for individual categorised as B40 and registered under Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR); and Individual categorised as M40 and registered with Bantuan Prihatin Nasional (BPN).

Additional Information
  • FAQ for customers affected by Covid-19
  • FAQ for individuals categorise as B40 and M40

How to apply

Relief Assistance Programme Application Form (Card Term Loan)

e.g: 0123456789
e.g: 901203122237 (without '-')

Please submit only one of the following document:

    Max 5 files

    Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.

     



    Packages
    1. Extension of Cash Financing-i Payment Deferment

      Your financing payment deferment will be extended for another 3 months.

    2. Lower Instalments with Subsequent Step-up Payments

      You will pay a lower monthly instalment/payment for the first 12 months following the moratorium while retaining the tenure of your Cash Financing-i. Your monthly instalment/payment will be increased on the 13th month until the end of the Cash Financing-i tenure to re-amortise the Cash Financing-i across the remaining tenure.

    3. Tenure extension

      Cash Financing-i tenure extension for 3 years only. This will allow you to pay a lower monthly instalment amount.

    4. Lower Instalments with Subsequent Step-up Payments

      You will pay a lower monthly instalment/payment for the first 6 months following the moratorium while retaining the tenure of your Cash Financing-i. Your monthly instalment/payment will be increased on the 7th month until the end of the Cash Financing-i tenure to re-amortise the Cash Financing-i across the remaining tenure.


    Eligibility
    • For package A:
      • Individuals who have lost their job due to the Covid-19 pandemic to apply from 31 October 2020 until 31 December 2021.
      • Individual categorised as B40 and registered under Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR) to apply from 23 November 2020 to 31 December 2021.
    • For package B:
      • Individuals who have suffered a drop in income due to the Covid-19 pandemic to apply from 31 October 2020 until 30 June 2021.
    • For package C:
      • Individuals who have suffered a drop in income due to the Covid-19 pandemic to apply from 31 October 2020 until 30 June 2021.
    • For package D:
      • Individuals who have lost their job due to the Covid-19 pandemic to apply from 31 October 2020 until 31 December 2021.
      • Individual categorised as B40 and registered under Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR); and Individual categorised as M40 and registered with Bantuan Prihatin Nasional (BPN) to apply from 23 November 2020 to 31 December 2021.
    How to Apply You may submit your application via any of the following channels:
    1. The Online Application Form below and attach the supporting documents OR

    2. Visit or call any of our branches nationwide (Click here for the list of branches)

    Notes: Kindly bring along the following supporting documents if you visit any of our Bank Branches. To ensure expeditious processing of your application, please submit your application only once.

    Documents required:

    Employee
    • Retrenchment Letter* OR
    • Salary slip before and after pay cut*
    Self-employed
    • Bank Statements before and after business income impacted*
    B40-Individual
    M40-Individual
    For enquiries, call our dedicated Consumer Moratorium Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)

    *Kindly submit Statutory Declaration if any of the above documents are not available. (Click here for the format)

    *Please stamp the Statutory Declaration at the Commissioner for Oath/Notary Public before you submit the form to the Bank.

    *The processing time for the application will take up to 5 calendar days upon receiving completed document(s).

    *Please complete a fresh post moratorium application if you have more than one account with us.

    *The bank will verify with BNM (Bank Negara Malaysia) for individual categorised as B40 and registered under Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR); and Individual categorised as M40 and registered with Bantuan Prihatin Nasional (BPN).

    Additional Information
    • FAQ for customers affected by Covid-19
    • FAQ for individuals categorise as B40 and M40

    How to apply

    Relief Assistance Programme Application Form (Cash Financing-i)

    e.g: 0123456789
    e.g: 901203122237 (without '-')

    Please submit only one of the following document:

      Max 5 files

      Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.