OCBC Malaysia Personal Banking - Moratorium Financial Relief

Repayment / Payment Assistance



Packages
  1. Extension of Term Loan Payment Deferment

    Your Term Loan repayment deferment will be extended for another 6 months. Your monthly instalment / payment will remain as original instalment amount.

  2. Lower Instalments with Subsequent Step-up Payments

    Your monthly instalment / payment will be reduced by 50% for the first 6 months. Your monthly instalment / payment will remain as original instalment amount on the 7th month until the end of the loan / financing tenure.


Eligibility Any individual customers with loan/financing facility(ies) approved on or before 30 June 2021 and remain performing (not in arrears exceeding 90 days).
How to Apply You may submit your application via any of the following channels:
  1. Submit the Online Application Form in this website below OR

  2. Visit or call any of our branches nationwide (Click here for the list of branches)

For enquiries, call our dedicated Consumer Moratorium Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)
  • To expedite the processing of your application, please submit your application only once.
  • For enquiries, call our dedicated Repayment/Payment Assistance Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)
  • The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.
  • Please complete a fresh repayment/payment assistance application if you have more than one account with us.
Additional Information

How to apply

Relief Assistance Programme Application Form (Card Term Loan)

e.g: 0123456789
e.g: 901203122237 (without '-')

 



Packages
  1. Extension of Cash Financing-i Payment Deferment

    Your financing payment deferment will be extended for another 6 months. Your monthly instalment / payment will remain as original instalment amount.

  2. Lower Instalments with Subsequent Step-up Payments

    Your monthly instalment / payment will be reduced by 50% for the first 6 months. Your monthly instalment / payment will remain as original instalment amount on the 7th month until the end of the loan / financing tenure.


Eligibility Any individual customers with loan/financing facility(ies) approved on or before 30 June 2021 and remain performing (not in arrears exceeding 90 days).
How to Apply You may submit your application via any of the following channels:
  1. Submit the Online Application Form in this website below OR

  2. Visit or call any of our branches nationwide (Click here for the list of branches)

For enquiries, call our dedicated Consumer Moratorium Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)
  • To expedite the processing of your application, please submit your application only once.
  • For enquiries, call our dedicated Repayment/Payment Assistance Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)
  • The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.
  • Please complete a fresh repayment/payment assistance application if you have more than one account with us.
Additional Information

How to apply

Relief Assistance Programme Application Form (Cash Financing-i)

e.g: 0123456789
e.g: 901203122237 (without '-')