OCBC Malaysia Personal Banking - Flood Relief Assistance

Flood Relief Assistance

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For individual customer with Commercial Properties Loan/Financing, sign up here.
For Credit Card & Personal Financing customer, sign up here.
For Microenterprises and SME customer, sign up here.



Package 6-months deferment of Instalments
Your loan or financing payment/repayment will be deferred for 6 months. Original tenure maintain.


For more details on our Flood Relief Assistance (FRA), please refer to FAQs. Applications are subject to approval.
Eligibility
  1. Applicable to Non Bankrupt
  2. Collateral/Residential address is in the flood district as declared by Agensi Pengurusan Bencana Negara (NADMA).
Note: For areas not updated in NADMA, to be supported with other supporting evidence such insurance claim proof or police report.
How To Sign Up You may submit your application via any of the following channels:
  1. The Online Application Form below along with a photocopy of your IC and supporting documents in this webform.

  2. Visit or call any of our branches nationwide (Click here for the list of branches)

Notes:
    • To expedite the processing of your application, please submit your application only once.
    • For enquiries, call our dedicated consumer hotline : 603-8317 5011 (from 9am to 6pm, Monday to Friday - excluding public holidays and weekends)
    • The processing time for the application will take up to 5 days. It may take longer if there are public holiday(s)/weekends in between.
    • If you have more than one property with us affected by the flood, you would need to fill up a Flood Relief Assistance application for each property.
  • Additional Information FAQ

    How To Sign Up

    Flood Relief Assistance (FRA) Form

    e.g: 0123456789
    eg. xxxxxxxxxx00000 (without '-')
    e.g: 901203122237 (without '-')
      Max 10 files

      Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.

        Max 10 files

        Note: Please upload a file (JPEG, PDF, PNG). You may upload more than one file. Maximum number of upload is 10 files, total size of upload is 5MB.

        Note: Please fill up the correct value to proceed

         



        Packages Repayment/Payment Assistance Programme (Choose one of the following)

        Category B40
        Package A : Loan and Financing Payment Deferment for 3 months.

        Package B : 50% of the monthly installment / payment for the first 6 months while retaining your tenure of your loan and financing. Your monthly instalment/payment will be increased on the 7th month until the end of the loan/financing tenure to re-amortise the loan/financing across the remaining tenure.

        For more details on our Repayment/Payment Assistance Programme, please refer to FAQs.
        Eligibility B40 Borrower/Customer
        Any borrower/customer who is categorized as B40 and registered in the Bantuan Sara Hidup (BSH)/ Bantuan Prihatin Rakyat (BPR) database:
        • B40 household monthly income ≤ RM 4000 or
        • B40 single monthly income ≤ RM 2,000
        • For married couples eligible for BSH/BPR based on household income, both husband and wife would be eligible for this package if they have loans/ financing.
        The bank will check Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR) database to confirm the borrower/customer eligibility.

        How to Sign Up You may submit your application via any of the following channels:
        1. The Online Application Form below OR

        2. Visit any of our branches nationwide (Click here for the list of branches).

        Notes: If you visit any of our Bank branches: Kindly bring along your NRIC.
        • To expedite your application process, please submit your application only once.
        • Please complete a separate Repayment/Payment Assistance application for each account with us.
        • The Bank will notify you via email on your eligibility status within the next working day after receipt of your completed e-form by 6pm of the preceding working day. The processing time for the application will take up to 5 days thereafter. It may take longer if there are public holiday(s)/weekends in between.
        • For enquiries, call our dedicated Repayment/Payment Assistance Hotline: 603-83175011 (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends).
        Additional Information FAQ

        How to apply

        Repayment/Payment Assistance for B40

        Applicable to customer who is categorized under B40 and registered under
        Bantuan Sara Hidup (BSH)/Bantuan Prihatin Rakyat (BPR)
        e.g: 0123456789
        eg. xxxxxxxxxx00000 (without '-')
        e.g: 901203122237 (without '-')

        Please submit only one of the following document: