OCBC revises banking hours at KL and Selangor branches to 10am-3pm as part of CMCO safety measures
OCBC Bank (Malaysia) Berhad (OCBC Bank), together with its Islamic banking subsidiary OCBC Al-Amin Bank Berhad (OCBC Al-Amin), has revised the banking operating hours of its Kuala Lumpur and Selangor branches to 10am-3pm Monday to Friday during the Conditional Movement Control Order (CMCO) period of 14 October to 27 October.
To further minimise movement, all the ATMs and deposit machines at these branches will be operational for the revised hours of 7am to 10pm.
The move is in line with the Bank’s public and staff safety measures and to manage traffic volumes at its branches.
Mr Lim Wyson, Head of Consumer Financial Services of OCBC Bank, said the experience from the past few months showed that most banking activities can indeed be carried out remotely, so the shorter hours should be seen as an invitation to continue to embrace digital banking whilst maintaining the highest of safety standards.
“Safety is the first concern of the CMCO. We hope our customers remain vigilant during this challenging time and visit our KL and Selangor branches only if necessary. “The Bank’s digital banking services will remain accessible and we hope our customers will take full advantage of the convenience of banking online, especially with our recent innovations,” he said.
Businesses using the Velocity@ocbc internet banking service but without a transacting package (that enables them to transact remotely) may, until 31 December 2020, upgrade to this option without having their representatives come to the branch. All they need to do is fill out the Change Service Package form. Similarly, those wishing to sign up for the Velocity@ocbc service may fill out the Velocity@ocbc Application form. They just need to scan and send the completed forms, which are available on the Bank’s website, to MYVelocity@ocbc.com or have them delivered to any OCBC branch.
For general enquiries, customers may feel free to call OCBC Bank’s contact centre at 03-8317 5000.