Relief Assistance Programme

In line with the announcement by Bank Negara Malaysia (BNM) on 24 March 2020 regarding assistance to
Malaysians affected by COVID-19, OCBC is offering a Relief Assistance Programme to our Credit Cards and
Cash Financing-i customers. Through this programme, we hope to provide relief to help alleviate
any financial burden you might have during these challenging times. Stay safe.



Validity Period 1 April - 31 December 2020
Features Ability to convert your credit card retail balances to a 36-month instalment plan at a 13% effective interest rate per annum.
Eligibility All OCBC Credit Cardholders
Others Customers who have both our Credit Card and Cash Financing-i facilities are required to submit details for each facility separately as the eligibility criteria and processes are different. Please refer to the tab on Cash Financing-i for details.

How to apply

Important!

Automatic Conversion

Cardholders who have been unable to meet the minimum monthly repayment for the last 3 consecutive months will have your credit card retail balances automatically converted into a 36-month instalment plan. No application is required.

Opt-Out

Cardholders who are eligible for automatic conversion but wish to opt out of the programme should refer to our FAQ.

Opt-In

Cardholders who are not eligible for automatic conversion but wish to enroll for the relief assistance programme should submit a request using the form below.

Yes, I wish to OPT-IN for the Relief Assistance Programme for my Credit Card

FAQ

Click here for Frequently Asked Question

Click here for Terms and Conditions.



Validity Period 1 April - 31 December 2020
Features
  • A temporary 6 months deferment for monthly instalments.
  • Monthly profit will continue to accrue during the moratorium period but it will not be compounded.
Eligibility All OCBC Cash Financing-i account holders whose loan accounts have no outstanding amount exceeding 90 days as at 1 April 2020.
Others Customer who have both our Credit Card and Cash Financing-i facilities are required to submit details for each facility separately as the eligibility criteria and processes are different. Please refer to the tab on Credit Card for details.

How to apply

Important!

Automatic Conversion

Customers whose loan accounts have no outstanding amount exceeding 90 days as at 1 April 2020, will be automatically included into this relief support package. No application is required.

Opt-Out

Customers who are eligible for automatic conversion but wish to opt-out of the programme should submit your request through the form below.

Opt-In

Customers who are not eligible but wish to enroll for the relief assistance programme should refer to our FAQ.

Yes, I wish to OPT-OUT from the Relief Assistance Programme for my Cash Financing-i

FAQ

Click here for Frequently Asked Question