OCBC Malaysia Personal Banking - Moratorium Financial Relief

Flood Relief Assistance Programme

18 JANUARY 2021

OCBC Flood Relief Assistance Programme

OCBC is offering Flood Relief Assistance to ease the financial burden of our Home Loan and Home Financing customers who have been affected by the recent floods in several states. This programme is designed to address the challenges faced by the flood victims, and will include, amongst others, deferment of loan repayment/financing payment and reduction in monthly payment.

Validity Period

18 Jan 2021 to 31 Mar 2021

Available Packages

Loan and Financing Payment Deferment for 3 months follow by a 50% reduction in instalment/payment for 9 months.

Your monthly instalment/payment will be deferred for 3 months.

After that, you will need to continue your monthly instalments/payments.However, the monthly instalment/payment amount will be reduced by 50% for 9 months after which on the 10th month onwards, your monthly instalments/payments will be increased until the end of the loan/financing tenure.

Your loan or financing tenure remains unchanged.

  • The loans/financing should not be in arrears for more than 90 days at the point of application.

  • Non bankrupt.

  • Not currently under post moratorium or targeted repayment assistance programme.

  • Borrowers/Customers or property based in affected arrears.

  • Applications are subject to the Bank's approval.

Document Required

Photocopy of IC

Channels Available
  1. Send an email to floodrelief@ocbc.com and including the following details;

    • Borrower(s)/Customer(s) Name

    • Borrower(s) /Customer(s) NRIC Number

    • Contact number

    • *Email Address

    • Housing Loan/Financing Account Number

    • Affected property address

  2. *Note: E-mail address used must be registered with the Bank.

  3. You may also visit any of our branches nationwide or call our contact centre at 603-8317-5011
    (From 9am to 6pm, Monday to Friday - excluding public holidays and weekends)

Additional Information

We will get in touch with you within 5 days via email/SMS/letter provided all required information/documents (if any) has been submitted to us. It may take longer if there are public holiday(s)/weekends in between.

For more details on our Financial Relief packages, please refer to FAQs.