Online Banking

Online security commitment to you

At OCBC Bank, we are committed to protecting the security of your online transactions. Our website uses leading-edge and industry-standard technology and processes to ensure that your privacy and transactions are not compromised, and that your interests are safeguarded at all times.

Our guarantee against losses due to fraud*

As an assurance of our commitment, we guarantee a full refund of any money that has been lost due to fraud via our Internet and Mobile Banking service. You can bank online with an absolute peace of mind that your money is protected against fraud.

Suspected fraud? Inform us immediately

In the unlikely event should you become a victim of an unauthorised transaction, please inform us immediately if you notice anything irregular. You can report to us at 1800 363 3333 or by contacting one of our branches.

Upon receipt of your report, we resolve to get back to you within seven (7) working days. Depending on the complexity of the claims, we will notify you accordingly if we require more time for investigations.

How to protect yourself from faud

You can play a part to protect yourself from fraud by adopting the following simple measures;

• Keep your 2-factor authentication token secure at all times
• Do not share your security details with anyone (these include your user ID, PIN and 2-factor authentication token)
• Equip your PC with the latest anti-virus software to protect yourself against any virus or malicious attack
• Check out our recommendations on safeguarding your Internet Banking Access.

More about 2-factor authentication

Important notices

Terms and Conditions Governing Electronic Banking Services

Terms of Service Governing Internet Banking Notify-Beneficiary Service