Retained ATM card

Please call 1300 88 5000 or 603 8317 5000 if you are overseas. Your card may be damaged or you could have exceeded the number of tries for the correct PIN.

Lost / stolen ATM card

Please call 1300 88 5000 or 603 8317 5000 if you are overseas to make a report.

Withdrawal limit

The limit for local and overseas cash withdrawal is RM300,RM1,000, RM2000,RM3,000, or RM5,000 per day depending on the daily limit you have signed up for.

Deposit notes at Cash Deposit Machine

  • Deposit up to 100 notes in denominations of RM10, RM50 and RM100.
  • A maximum of 5 deposits to the same account can be made within the same day.
  • For deposits performed after 9.45pm, it will be reflected in your statement / passbook as a transaction on the following business day, but your funds are available for use immediately.

Deposits are not reflected in account

Please call 1300 88 5000 for assistance.

No response on machine

Please call 1300 88 5000 for assistance.

Security tips on using ATMs

Dos & don'ts on PIN managment

  • Do not choose a PIN that others can easily guess (e.g. birth date or telephone number).
  • Do not use sequential numbers (e.g. 1,2,3,4,5,6...)
  • Do memorise your PIN and do not write it down.
  • Do not share your PIN with another person because it is the same as giving that individual authority to use your name in a transaction.
  • Do not reveal your PIN to anyone. It should not be disclosed even if requested by an authorised OCBC Bank officer.
  • Do change your PIN frequently. 


Security tips when performing your ATM / CDM transactions


  • Before you approach the ATM / CDM, look around the area. If anything seems suspicious, go to a different ATM / CDM or use it at another time.
  • Block the pin pad when you are entering your private PIN.
  • When you have completed your transaction, put away your card, receipt and cash immediately. Look around again to check for anyone who looks suspicious.
  • If you have concerns about the security of an ATM / CDM location, please contact us at 1800 88 5000 or send an email to


Fees and charges for ATM usage


  • OCBC ATMs in Singapore: Free of Charge
  • OCBC ATMs in OCBC NISP Indonesia: Free of Charge
  • Via MEPS Network: RM4
  • Via Visa Plus Network: RM12
  • Via HOUSe Network: RM1 (participating banks are Standard Chartered Bank Malaysia, HSBC Bank Malaysia & UOB Malaysia)


*Participating banks include Maybank, Public Bank, CIMB Bank, Hong Leong Bank, Bank Rakyat, Affin Bank and RHB Bank.