Help & Support
Payments and Transactions - Direct Debit
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What is Direct Debit?
Direct debit is an alternative payment mode. It enables you to effect recurring payments directly from your OCBC Bank / OCBC Al-Amin account. -
How much is the service charge for using Direct Debit?
Free of charge. -
What is the transaction limit of Direct Debit?
It is based on the instruction on the Direct Debit Authorisation (DDA form) given by you to your Direct Debit billers. -
How do I sign up for Direct Debit?
You need to register with billers who sign up with Direct Debit. Billers are companies/organizations that initiate Direct Debit transactions and receive payment form its customer (Payer) via Direct Debit. -
Once it's set up, do I have to do anything?
You only need to ensure that sufficient fund in your account at each time payment is due. Your billers may let you know in advance regarding their collection dates and amounts due. -
Will I be notified if my Direct Debit transaction has failed?
Yes, you will receive an SMS or email notification if your Direct Debit transaction has failed due to any reason. -
What if I need to make changes to existing Direct Debit arrangement?
If you need to change the Direct Debit Authorisation details, simply complete a new Direct Debit Authorisation Form (DDA Form) which is available from your Biller. On the form, you will find the "Type of Application" field, and select "Maintenance" -
What do I need to do to cancel Direct Debit Authorisation?
If you need to cancel a Direct Debit Authorisation, simple complete a new Direct Debit Authorisation Form (DDA Form) which is available from your Biller. On the form, you will find the "Type of Application" field, and select "Termination".
Please call us at 03-8317 5000 (Personal Banking) or 1300-88-7000 (Business Banking) for further details.
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Enquiry Service Level Agreement (SLA) for Direct Debit
Enquiry SLA (Business Day) Acknowledgement of enquiry received 1 Crediting/Debiting Status at Biller/Payer Bank 1 Simple* enquiries 3 Normal** enquiries/td> 7 Complicated*** enquiries 14
*Simple: Can be resolved by the bank internally
**Normal: Requires information from our parties
***Complicated: More investigation requiredQueries received after 3pm on a Business Day would be deemed as received at the start of the next Business Day
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Standard Direct Debit Payer Term
Click here for the Standard Direct Debit Payer Term.