Online Banking

Login

Access online banking

Login to online banking via PC / desktop

a) Go to this page https://internet.ocbc.com.my/internet-banking/

b) Enter your Username and Password (which we gave you when you signed-up)

c) You'll then be asked for a one-time password (OTP) which will be sent to you either through

SMS or hardware token, depending on the token option which you have signed up for

  • Hardware token – Enter the OTP shown on the screen (if you chose this option, we would have mailed the hardware token to you).
  • SMS token – Activate the software and enter the OTP it generates.

If you have any questions about your token or logging in, call us at 03 8317 5000.

You can also access via our mobile banking apps available for the iPhone, iPad or Android devices. Alternatively, you can visit us at https://internet.ocbc.com.my/internet-banking/ on your smartphone’s browser.

Access online banking on a public computer

We do not encourage the access of online banking using a public or shared PC as you’re more exposed to malicious programmes or viruses.

Unable to see login screen or to login

Check that you have the recommended hardware and software requirements specified below:

  • Minimum resolution of 1024 x 768 pixels
  • Internet Explorer 8 or above
  • Firefox 3.6 or above
  • Safari 5 or above
  • Google Chrome 12


If you are accessing online banking through a local area network, please check that it allows secured transactions through the Internet. 

If you are still unable to login or if you encounter an error message: "The page or file cannot be found. The address of link may be invalid or outdated.", please call us at 03 8317 5000.

For BlackBerry devices, please check that you have set "Internet Browser" as the default browser on your BlackBerry device.

To configure:

  1. Go to "Menu” > “Options"
  2. Select "Advanced Options"
  3. Select "Browser"
  4. For "Default browser configuration", select "Internet Browser"

Forgot Password

Go to our online banking page at https://internet.ocbc.com.my/internet-banking/

Select option "I have forgotten my Password!” and follow the steps to reset your Password.

Reset your Password

Go to our online banking page at https://internet.ocbc.com.my/internet-banking/

Select option “Forgot your Password?” and follow the steps to reset your Password.

Alternatively visit any OCBC ATM to reset your Password. At the ATM,

  1. Select ‘More Services’
  2. Select ‘More Services’ again
  3. Select ‘Online / Mobile / Phone Banking’
  4. Select either ‘Online Banking Application’ or ‘Online Banking Password replacement’
  5. Enter Password
  6. Enter Password again

Change your Password

  1. Login to online banking.
  2. Under “My Profile” menu, Select “Change Password” 

Your Password should be 8-12 characters only.

Can't access ocbc.com/login on BlackBerry Internet Browser

Please check that you have enabled JavaScript on your BlackBerry Internet Browser.

To configure:
a) Go to “Menu” > “Internet Browser”
b) Click on “Menu” > “Options”
c) Select “Browser Configuration”
d) Check “Support JavaScript” and “Allow JavaScript popups”.

You are advised to clear your browser cache before entering URL https://internet.ocbc.com.my/internet-banking/. To clear cache, go to “Menu” > “Internet Browser” > “Options” > “Cache Operations” > clear “Content Cache & Cookie Cache”.

Additional security with 2FA

2-Factor Authentication (2FA) is a security measure that provides greater peace of mind when you bank online, you can choose to log in using SMS or Hardware token.

Lost 2FA hardware token

Call us at 03 8317 5000

Update mobile phone number for 2-factor authentication (2FA)

Call us at 03 8317 5000

This only applies to SMS token.

Recommended browsers

These are the recommended hardware and software requirements specified below:

 

  • Minimum resolution of 1024 x 768 pixels
  • Internet Explorer 8 or above
  • Firefox 3.6 or above
  • Safari 5 or above
  • Google Chrome 12

 

Slow response

It may be due to your internet service provider, local area network or our system.
Check that you have the recommended hardware and software requirements specified below:

 

  • Minimum resolution of 1024 x 768 pixels
  • Internet Explorer 8 or above
  • Firefox 3.6 or above
  • Safari 5 or above
  • Google Chrome 12

 

Blank screen or no response

Your browser may not be able to process JavaScript. To enable JavaScript: 

Internet Explorer

  1. On the menu, click “Tools” and select “Internet Options”.
  2. In the “Internet Options” window, select the “Security” tab.
  3. On the “Security” tab, click on “Custom level...”
  4. When the “Security Settings - Internet Zone” dialog window opens, look for the “Scripting” section.
  5. In the “Active Scripting” item, select “Enable”.
  6. When the “Warning!” window pops out asking “Are you sure you want to change the settings for this zone?” select “Yes”.
  7. In the “Internet Options” window, click on “OK”.
  8. Click “Refresh”.


Mozilla Firefox

  1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click “Options”.
  2. In the Options window, select the “Content” panel.
  3. Check that “Enable JavaScript” is checked
  4. Click “OK”.


Google Chrome

  1. On the Chrome menu click on the “Customise and Control Google Chrome” and select “Options”.
  2. In the “Google Chrome Options” tab, select the “Under the Bonnet” menu item.
  3. In the “Privacy” section, click “Content settings”.
  4. In the “Content settings” window, go to the “JavaScript” section and select “Allow all sites to run JavaScript (recommended)”.
  5. Close the “Google Chrome Options” tab.
  6. Click on the “Reload this page” button of the web browser to refresh the page.