Documents is an electronic version of your paper statement in Adobe PDF format that can be retrieved through OCBC Online Banking. Your documents will be stored securely as soft copy up to 12 months from the time of subscription, allowing you to retrieve them easily at any time.

This also helps to reduce paper clutter and save time in organising or keeping your monthly paper statements.

You can subscribe for Documents via OCBC Online Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Your accounts > Manage Documents.
3. You can choose to receive your Documents via 'Online Banking' or 'Online Banking and email'.
4. Select your option, and sign-up for Documents for your account(s) by checking the boxes.

OCBC Mobile Banking (Applicable for Flex Account Opening only)

1. Log in to your account via OCBC Malaysia Mobile Banking app.
2. Tap on top left Menu '=' > e-Statement > Manage e-Statements.
3. You can choose to receive your e-Statements via 'Online Banking only' or 'Online Banking and email'.
4. Select your option, and sign-up for e-Statement for your account(s) by checking the boxes.

You can view your documents via both OCBC Internet and Mobile Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Your accounts > View documents.
3. Click on the respective documents for viewing.
4. To view certain products or the previous year's/month's statements, just select the account type, year and month from the respective dropdown list.

OCBC Mobile Banking (Applicable for Flex Account Opening only)

1. Log in to your account via OCBC Malaysia Mobile Banking app.
2. Tap on top left Menu '=' > document > View documents.
3. Click on the respective documents for viewing.
4. To view certain products or previous year's/month's statements, just select the account type, year and month from the respective dropdown list.

You can manage your document preference via both OCBC Internet and Mobile Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Your accounts > Manage documents.
3. Choose 'Online Banking' as the mode of receiving your document.
4. Select your account(s) by checking the boxes.

OCBC Mobile Banking (Applicable for Flex Account Opening only)

1. Log in to your account via OCBC Malaysia Mobile Banking app.
2. Tap on top left Menu '=' > document > Manage documents.
3. Choose 'Online Banking only' as the mode of receiving your document.
4. Select your account(s) by checking the boxes.

You can set/change your document password through OCBC Internet and Mobile Banking.

1. Log in to your account via OCBC Internet Banking.
2. Go to Customer Service > Change document Password.
3. Key in and confirm your document password.
4. Click 'Submit'.

Alternatively,

1. Log in to your account via OCBC Internet Banking.
2. Go to Your accounts > View documents/Manage documents.
3. Select Change document Password on the left-hand side menu.
4. Key in and confirm your document password.
5. Click 'Submit'.

OCBC Mobile Banking (Applicable for Flex Account Opening only)

1. Log in to your account via OCBC Malaysia Mobile Banking app.
2. Tap on top left Menu '=' > document > Change document Password.
3. Key in and confirm your document password.
4. Click 'Submit'

Note:

Your new password can only be used to access your new statements. All previous statements will still be accessed using the old password. For more details, please refer to Change document Password page.

Each of your account's documents can be retrieved up to 12 months from the date you signed up for document.

No fees/charges will be imposed to all customers of OCBC Online Banking and accounts eligible for document and email document.