At a branch:

1. You will be given a phone code (either 12 or 7 digits) and a telephone PIN mailer.

You can then start to access phone banking by calling 1300 88 5000 or 03-8317 5000 when calling from overseas.

You may change your Telephone PIN after calling 1300 88 5000 or 03-8317 5000 with your Phone Banking Telephone PIN and Phone code.

1. After language selection, press 1
2. Enter phone code followed by Telephone PIN
3. Press 1 - Banking account
4. Press 5 - Change your Telephone PIN
5. Key in new 6-digit PIN

You can request for a new telephone PIN at a branch.

Quick access to:

Banking accounts

• Balance enquiry (Savings, Current)
• Funds transfer and bill payment (fund transfer into own account / loan / financing payment / credit card, iQ card or power credit payment / bills payment / MEPS IBG)
• Cheque services (cheque status enquiry / stop cheque / cheque book request)
• Statement request
• Telephone PIN change

Credit card, iQ card or Power Credit

• Current balances, statement balances and recent account activities
• Credit Card, iQ card or Power credit statement request
• Credit card or iQ card activation
• Card application status
• Telephone PIN creation (credit card)

Rates

• Foreign exchange rate
• Foreign currency deposit rate
• OCBC base lending rate
• Ringgit Malaysia deposit rate
• OCBC Al-Amin profit rate

iQ members' services (self-service menu / speak to iQ service executive)

• Report loss of card
• Direct queries to iQ service executives
• Local and overseas transactions