OCBC Bank (Malaysia) Berhad (OCBC Bank) together with its Islamic banking subsidiary OCBC Al-Amin Bank Berhad (OCBC Al-Amin) (collectively, OCBC Malaysia) is urging all its customers – individual, microenterprise, SME, commercial and corporate – who are adversely affected by the recent floods in the country to get in touch with the Bank if they need to discuss potential relief or restructuring measures in relation to their existing loans or financing schemes.

All requests will be prioritised and attended to on a case-by-case basis with a view to determining what works best for the customer.

Individuals may call the Bank’s dedicated consumer hotline at 03-8317 5011, while SME and microenterprise customers may call 03-8317 5200. The lines are open Monday to Friday, 9am to 6pm. Corporate and commercial banking customers should call their respective relationship managers.

OCBC Bank (Malaysia) Berhad Chief Executive Officer Mr Tan Chor Sen said OCBC Malaysia is committed to supporting every customer who is adversely affected by the floods and is calling on them to stay positive during these challenging times.

“The floods affecting certain parts of the country have placed several people and communities in a difficult situation. As an enabler to our customers, we stand ready to help any of those adversely affected to deal with payment issues, so they are ultimately able to recover and realise their aspirations. We urge them not to hesitate to reach out to us, knowing that help is at hand,” he said.