Login

Login

Logging in for the first time

Have your Password Mailer and token ready before you login to Velocity@ocbc for the first time.

a) Go to https://velocity.ocbc.com/login.html. You will see the Velocity@ocbc login page.

For security reasons, upon your first login to Velocity@ocbc, you will need to activate your token and check that your password mailer has been delivered to you.

After this, the token will be uniquely registered to you and must be used for all subsequent logins.

If you are an authoriser,

  • if you have registered your mobile no. with us, follow the steps shown on the screen to activate your token.
  • if you have NOT registered your mobile no. with us, you will be required to download and acknowledge the Authoriser Acknowledgement Form. The bank will activate authoriser's token within 5 working days upon receipt of the duly signed Authoriser Acknowledgement Form, before you can proceed with login.

    b) Enter your Organisation ID, User ID and password as indicated in the password mailer in the login box.

    c) Click "Login"

If I have forgotten my password or my account is locked, what should I do?

a. If you have activated your new token and registered your mobile number with us before this,

Click on the "Reset Password/ Unlock User" hyperlink below the "Password" field in the login page and follow the on-screen instructions.

b. If you have not activated your new token,

Please complete the Manage Velocity@ocbc Account Form to request for "re-issue password" or "unlock account". Submit the original form, duly signed by the authorised persons, to any of our branches.

Upon receipt and verification of the form, we will process your request within 12 business days. The password mailer willl be sent to your mailing address as maintained in our records. Once you have successfully logged in with the new password mailer, you may waant to update your contact details in Velocity@ocbc via Tools > Change Contact Details, so that you can instantly reset your password or unlock account online at any time.

I keep getting the "Invalid User ID/Password" error message. What could be wrong?

If this is your 1st time login upon receipt of PIN Mailer, you could have mistaken the character in the password provided by the Bank as such:

  • Alphabet "b" mistaken for the number "6"
  • Alphabet "O" is mistaken for the number "0" which is more elongated
  • Alphabet "I" is mistaken for the number "1"
  • Alphabet "I" and "J" when placed side-by-side is mistaken for the number "0" or the alphabet "D"
Please note that password is case-sensitive.

Why can't I access Velocity@ocbc?

A security vulnerability in SSL (Secure Sokets Layer) v3.0 known as Padding Oracle On Downgraded Legacy Encryption ("POODLE") was discovered recently and this affects some web browsers (eg: IE6 and below). To ensure you are well protected, SSL v3.0 will no longer be supported on Velocity@ocbc with immediate effect.

Please ensure that TLS (Transport Layer Security) v1.0 & above is enabled in your web browser settings in order to access Velocity@ocbc.

Refer below for steps to enable for the commonly used browsers.

For Internet Explorer
When accessing https://velocity.ocbc.com/login.html using Internet Explorer, I receive an error message “Internet Page cannot be displayed”. What should I do?

If you are using Internet Explorer, you may see this error message. This is because the security requirement for Velocity@ocbc has been strengthened. To enhance your security settings,

a) Launch your Internet Explorer browser
b) On the browser menu bar, go to “Tools”
c) Select “Internet Options”
d) Select “Advanced” and scroll down to “Security”
e) Uncheck the options 'Use SSL 2.0', “Use SSL 3.0”
f) Check the options “Use TLS 1.0” (if available), 'Use TLS 1.1' (if available), 'Use TLS 1.2' (if available)
g) Click 'Apply', then “OK”
h) Close Internet Explorer and re-open it
i) Access https://velocity.ocbc.com/login.html again

For Chrome
When accessing https://velocity.ocbc.com/login.html using Chrome, I receive an error message “This webpage is not available”. What should I do?

If you are using Chrome, you may see this error message. This is because the security requirement  for Velocity@ocbc has been strengthened. To enhance your security settings,

a) Launch your Google Chrome browser
b) Click on menu icon at top right corner of the browser
c) Select 'Settings'
d) Click on 'Show Advance Setting' hyperlink
e) Click 'Change proxy settings''
f) Select 'Advanced' tab
g) Scroll down to 'Security' section  and uncheck the options “Use SSL 2.0”, “Use SSL 3.0”
h) Check the options “Use TLS 1.0”, “Use TLS 1.1” (if available), “Use TLS 1.2” (if available)
i) Click “Apply” then “OK”
j) Close all browser tabs and re-open browser to ensure settings are changed
k) Access https://velocity.ocbc.com/login.html again

For Firefox
When accessing https://velocity.ocbc.com/login.html using Firefox, I receive an error message “This webpage is not available”. What should I do?

If you are using Firefox, you may see this error message. This is because the security requirement  for Velocity@ocbc has been strengthened. To enhance your security settings,

a) Launch your Firefox browser
b) Type 'about:config' in address bar
c) You will see a warning message : 'This might void your warranty!'. Click on 'I'll be careful, I promise!'
d) Type 'TLS' in 'Search' bar
e) Under 'Preference Name', select 'security.tls.version.max'. Place mouse cursor under 'Value', right click to 'Modify' and change value to '3' to enable TLS 1.2. Click 'OK'.
f) Under 'Preference Name', select 'security.tls.version.min'. Place mouse cursor under 'Value', right click to 'Modify' and change value to '1' to make TLS 1.0 the minimum required security protocol. Click 'OK'.
g) Close all browser tabs and re-open browser to ensure settings are changed
h) Access https://velocity.ocbc.com/login.html again


 

Logging out

Simply click on "LOGOUT" on the top right-hand corner.

For your protection, Velocity@ocbc will automatically terminate your session if there is no activity for a period of 14 minutes. The systems will also automatically terminate your session if you have been logged in for a period of 120 minutes.

Unable to process login request

Our system could be experiencing some technical issues. If the error message instructs you to to try again in 10 minutes' time, it means that we are already working on the problem and you can try again later.

If the error message instructs you to call us, please do so at 1300-88-7000 (within Malaysia)/ (603) 8317 5200 (outside Malaysia) from Monday to Friday, 9am to 6pm (excluding public holidays).

 

Account disabled

Velocity@ocbc users are required to access the system at least once every 360 days otherwise the account will be disabled.

To reactivate your account, please call us at 1300-88-7000 (within Malaysia)/ (603) 8317 5200 (outside Malaysia) from Monday to Friday, 9am to 6pm (excluding public holidays).