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Logging in for the first time

Have your Password Mailer and token ready before you login to Velocity@ocbc for the first time.

a) Go to https://velocity.ocbc.com/login.html. You will see the Velocity@ocbc login page.

For security reasons, upon your first login to Velocity@ocbc, you will need to activate your token and check that your password mailer has been delivered to you.

After this, the token will be uniquely registered to you and must be used for all subsequent logins.

If you are an authoriser,

  • if you have registered your mobile no. with us, follow the steps shown on the screen to activate your token.
  • if you have NOT registered your mobile no. with us, you will be required ot download and acknowledge the Authoriser Acknowledgement Form. The bank will activate authoriser's token within 5 working days upon receipt of the duly signed Authoriser Acknowledgement Form, before you can proceed with login.

    b) Enter your Organisation ID, User ID and password as indicated in the password mailer in the login box.

    c) Click "Login"
  • If I have forgotten my password, what should I do?

    If you have already activated your new token,
    a) Click on the 'Forget password'? hyperlink below the 'Password' field in the login page
    b) Enter your Organisation ID and user ID
    c) Press the red OTP button on the front of the token. A 6-digit one-time password will be generated
    d) Enter the one-time password in the relavant fields
    e) Click 'Submit'
    f) A message confirming your password request is successful will appear. Click OK

    We will process your request within 8 business days. The password mailer will be sent to your mailing address as maintained in our records.

    If you have not activated your new token,
    Please complete the Manage Velocity@ocbc Account Form to request for a re-issuance. Please ensure that business details and reset password fields are completed.

    Please submit the original form, duly signed by the authorised persons, to any of our branches or mail to the address indicated on the form.

    Upon receipt and verification of the form, we will process your request within 12 business days. The password mailer will be sent to your mailing address as maintained in our records.

    Account locked

    If you remember your password, please call us at 1300-88-7000 (within Malaysia)/ (603) 8317 5200 (outside Malaysia) from Monday to Friday, 9am to 6pm (excluding public holidays) for reactivation.

    If you have forgotten your password, please refer to FAQ on Forgot Password

    I keep getting the "Invalid User ID/Password" error message. What could be wrong?

    If this is your 1st time login upon receipt of PIN Mailer, you could have mistaken the character in the password provided by the Bank as such:

    • Alphabet "b" mistaken for the number "6"
    • Alphabet "O" is mistaken for the number "0" which is more elongated
    • Alphabet "I" is mistaken for the number "1"
    • Alphabet "I" and "J" when placed side-by-side is mistaken for the number "0" or the alphabet "D"
    Please note that password is case-sensitive.

    Why can't I access Velocity@ocbc?

    A security vulnerability in SSL (Secure Sokets Layer) v3.0 known as Padding Oracle On Downgraded Legacy Encryption ("POODLE") was discovered recently and this affects some web browsers (eg: IE6 and below). To ensure you are well protected, SSL v3.0 will no longer be supported on Velocity@ocbc with immediate effect.

    Please ensure that TLS (Transport Layer Security) v1.0 & above is enabled in your web browser settings in order to access Velocity@ocbc.

    Refer below for steps to enable for the commonly used browsers.

    For Internet Explorer
    When accessing https://velocity.ocbc.com/login.html using Internet Explorer, I receive an error message “Internet Page cannot be displayed”. What should I do?

    If you are using Internet Explorer, you may see this error message. This is because the security requirement for Velocity@ocbc has been strengthened. To enhance your security settings,

    a) Launch your Internet Explorer browser
    b) On the browser menu bar, go to “Tools”
    c) Select “Internet Options”
    d) Select “Advanced” and scroll down to “Security”
    e) Uncheck the options 'Use SSL 2.0', “Use SSL 3.0”
    f) Check the options “Use TLS 1.0” (if available), 'Use TLS 1.1' (if available), 'Use TLS 1.2' (if available)
    g) Click 'Apply', then “OK”
    h) Close Internet Explorer and re-open it
    i) Access https://velocity.ocbc.com/login.html again

    For Chrome
    When accessing https://velocity.ocbc.com/login.html using Chrome, I receive an error message “This webpage is not available”. What should I do?

    If you are using Chrome, you may see this error message. This is because the security requirement  for Velocity@ocbc has been strengthened. To enhance your security settings,

    a) Launch your Google Chrome browser
    b) Click on menu icon at top right corner of the browser
    c) Select 'Settings'
    d) Click on 'Show Advance Setting' hyperlink
    e) Click 'Change proxy settings''
    f) Select 'Advanced' tab
    g) Scroll down to 'Security' section  and uncheck the options “Use SSL 2.0”, “Use SSL 3.0”
    h) Check the options “Use TLS 1.0”, “Use TLS 1.1” (if available), “Use TLS 1.2” (if available)
    i) Click “Apply” then “OK”
    j) Close all browser tabs and re-open browser to ensure settings are changed
    k) Access https://velocity.ocbc.com/login.html again

    For Firefox
    When accessing https://velocity.ocbc.com/login.html using Firefox, I receive an error message “This webpage is not available”. What should I do?

    If you are using Firefox, you may see this error message. This is because the security requirement  for Velocity@ocbc has been strengthened. To enhance your security settings,

    a) Launch your Firefox browser
    b) Type 'about:config' in address bar
    c) You will see a warning message : 'This might void your warranty!'. Click on 'I'll be careful, I promise!'
    d) Type 'TLS' in 'Search' bar
    e) Under 'Preference Name', select 'security.tls.version.max'. Place mouse cursor under 'Value', right click to 'Modify' and change value to '3' to enable TLS 1.2. Click 'OK'.
    f) Under 'Preference Name', select 'security.tls.version.min'. Place mouse cursor under 'Value', right click to 'Modify' and change value to '1' to make TLS 1.0 the minimum required security protocol. Click 'OK'.
    g) Close all browser tabs and re-open browser to ensure settings are changed
    h) Access https://velocity.ocbc.com/login.html again


     

    Logging out

    Simply click on "LOGOUT" on the top right-hand corner.

    For your protection, Velocity@ocbc will automatically terminate your session if there is no activity for a period of 14 minutes. The systems will also automatically terminate your session if you have been logged in for a period of 120 minutes.

    Unable to process login request

    Our system could be experiencing some technical issues. If the error message instructs you to to try again in 10 minutes' time, it means that we are already working on the problem and you can try again later.

    If the error message instructs you to call us, please do so at 1300-88-7000 (within Malaysia)/ (603) 8317 5200 (outside Malaysia) from Monday to Friday, 9am to 6pm (excluding public holidays).

     

    Account disabled

    Velocity@ocbc users are required to access the system at least once every 360 days otherwise the account will be disabled.

    To reactivate your account, please call us at 1300-88-7000 (within Malaysia)/ (603) 8317 5200 (outside Malaysia) from Monday to Friday, 9am to 6pm (excluding public holidays).