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How do I login to Velocity@ocbc for the 1st time?

You can choose to bookmark this URL address for easy log-on: http://www.ocbc.com.my/business-banking/accounts-and-services/velocity-landing.html#

If I have forgotten my User ID and /or password, what should I do?

To request for a new User ID and/or Login password, complete the Velocity@ocbc Maintenance Form and return it to your nearest OCBC branch. We will process your request upon receiving the original form within 5 business days.

• Please complete section 2; Checked on “Re-issue password” and provide Username.

My account is locked and disabled. What should I do?

To request for a new User ID and/or Login password, complete the Velocity@ocbc Maintenance Form and return it to your nearest OCBC branch. We will process your request upon receiving the original form within 5 business days.

• If you remember your password, please call our contact centre at 1300 88 7000 for reactivation.
• If you have forgotten your password, please complete section 2; Checked on “Re-issue password” and provide Username.

I keep getting the "Invalid User ID/Password" error message. What could be wrong?

You could have mistaken the character in the password provided by the Bank as such:

  • Alphabet "b" mistaken for the number "6"
  • Alphabet "O" is mistaken for the number "0" which is more elongated
  • Alphabet "I" is mistaken for the number "1"
  • Alphabet "I" and "J" when placed side-by-side is mistaken for the number "0" or the alphabet "D"
You should also check the date on the PIN Mailer, as we could have sent out another password to you due to non-receipt issues. 

I am unable to key in my Log On Details (User ID, Password and Organisation ID) in the Log On Screen. What should I do?

Kindly follow the steps below to activate java and JavaScript
> On your Internet Explorer Browser Menu bar, go to [Tools]
> Select [Internet Options]
> Select [Advanced], scroll to [Java(Sun)] or [Microsoft VM] (whichever you have as your Java Virtual Machines)
> If you are using Sun JVM, ensure that Use JRE 1.5.0_<version>for<applet>(requires restart) is checked; or
> If you are using Microsoft VM, ensure that JIT complier for virtual machines enabled (required restart) is checked
> Click [OK]