File Upload Related
You may download the guide for more information on detailed steps.
You can pick up the Velocity@ocbc application form at any of our branches. Alternatively you can contact our Customer Service Officers at 1300-88-7000. Once we have processed your application, we will send you a pin mailer containing your User ID, confidential User Password and Organisation ID. You will require this information to logon Velocity@ocbc.
Yes. As long as you have internet access, you can access Velocity@ocbc by logging on to http://www.ocbc.com.my/business-banking/accounts-and-services/velocity-landing.html# with your User ID, User Password and the Organisation ID 24 hours a day, 7 days a week.
Yes. You can access Velocity@ocbc anytime and anywhere to obtain the latest information, be it account information or status of transactions instructed via Velocity@ocbc.
Yes. We do not impose restrictions on the number of Velocity@ocbc users your company may wish to sign up with us. Please complete the user details on the Velocity@ocbc Application Form.
We recommend the following minimum system requirements:
This is the list of transaction status in Velocity@ocbc. You can obtain the latest status of each payment at the transaction level through the various transaction reports available.
|Status Short Name||Status Full Name||Description|
|Entered||Entered||Transaction has been created successfully|
|Ready2Auth||Ready2Authorised||Transaction has been submitted for Authorisation by the Creato|
|Authorised||Authorised||Transaction has been fully authorised by the Authorisers|
|SubMToBk||Submit to Bank||Transaction has been submitted to the Bank forpre-processing|
|PreProcAcpt||PreProc Accept||All Transaction items have been Pre-processed Accepted|
|PartPreAcpt||PreProcPartAccept||Some Transaction items have been rejected|
|PreProcRjt||PreProc Reject||All Transaction items have been rejected prior to processing|
|PostProcPartAcpt||Post Processed Partial Accept||Some Transaction items have been rejected after processing|
|BackOffAcpt||BackOffice Accepted||All transactions have been accepted after processing|
|BackOffRejt||BackOffice Rejected||All transactions have been rejected after processing|
Your account must be sufficiently funded on transaction value date.
Velocity@ocbc requires Java Virtual Machine (JVM) to be installed for its function. Some browsers are already preinstalled with it. However, current versions of Window XP are not preinstalled with JVM. If your browser has not been preinstalled with JVM, click here to install.
Once you have logged onto Velocity@ocbc, you should expect a pop-up screen. This screen will display Velocity@ocbc's Cash Management modules. Upon logging onto Velocity@ocbc, if you do not see a pop-up screen displaying Velocity@ocbc's Cash Management modules, it is likely that the settings on your computer has been set to filter and prevent pop-up screens.
To adjust your system settings to enable Velocity@ocbc pop-up screen, please follow the instructions enclosed in this guide.
Please note that by adjusting your system settings according to the instructions in the guide, you will enable only the Velocity@ocbc pop-up screen. All other pop-up screens will continue to be filtered out by the computer.
You should approach your Internet Service Provider (e.g. Jaring, TMNet, Time, etc) for assistance.
You may wish to clear the browser cache by doing the following:
> On your Internet Browser Menu bar, go to [Tools]
> Select [Internet Options]
> Select [General], go to [Temporary Internet Files], select [Delete Files]
> Click [OK]
> Close and restart your browser
Velocity@ocbc is a secure site, please ensure that your browser can support 128-bit SSL session.
We are performing an annual activity to renew the certificate.
You will be prompted to perform a one-time acceptance of the certificate with effective from 2 June 2012 (Saturday). Click here to know more.
For all Firefox versions on Windows Operating System, you will be asked to allow a system file to run on your computer when performing file upload. Velocity@ocbc needs this file to function correctly. Click here for the detailed steps. Note that this does not apply to Mac Operating System.
If you should encounter any problems or have any enquiries relating to the usage of Velocity@ocbc, specifically on matters concerning but not confined to payments or any transactions initiated through Velocity@ocbc, kindly contact us at Business Banking Commercial Service Centre (BB-CSC) at 1300-88-7000(within Malaysia)/ (603) 8317 5200 (outside Malaysia) or send us an email to firstname.lastname@example.org
Your calls will be attended to directly on Mondays or Fridays from 9.00 a.m to 6.00 p.m. Alternatively, we will endeavour to reply to your emails within 24 hours on receipt, with the exception of Sundays or public holidays which we will respond at the start of the next business day.
If you wish to use Internet Explorer 10 with Velocity@ocbc, you will have to activate IE's Compatibility Mode function.
It's easy, you can see how to do so here.
You may use Firefox 15 & above to view your account details and to create payments. However, the file upload function will not work. If you need that function, you'll have to downgrade your Firefox browser (instructions here).
Java released emergency updates over the weekend (2 – 3 Feb 2013) to allow Mac computers to resume support of Java applets. If you are presently facing problems logging into Velocity@ocbc, we recommend the following updates:
- For Mac OSX 10.6.X (Mac Snow Leopard) users, please update to Java version 1.6 update 39
- For Mac OSX 10.7.X (Mac Lion) and Max OSX 10.8.X (Mac Mountain Lion) users, please update to Java version 1.7 update 13
To know how, please click here.
For further assistance, please call our Business Banking Customer Service Centre at 1300-88-7000 (Local) / 603-83175200 (Overseas) from 9.00am – 6.00pm (Mondays – Fridays).
In line with changes to the Foreign Exchange Administration Rules, OCBC Bank has increased the Ringgit funds transfer limit up to RM10,000 per account, per day through electronic means, including internet banking, mobile banking or any mobile payment from an External Account to another external account or resident account and for any purpose.
Important: It is a regulatory requirement for external account holders to declare the permitted purpose of payment made via internet banking. Otherwise, the payment will be rejected.
- updated on 30-Aug-2013
From 16 Dec 2013, the labels for “GIRO Payment Particular” and “Payment Reference No.” in our Velocity data-entry page will be renamed to “Recipient’s Reference” and “Other Payment Details” respectively. This should avoid confusion and ensure better understanding of the terms used for data input. Thank you.
The information from the Payment Details field when making Internal Funds Transfers (IFT) and Own Account Transfers (OAT) will appear in the recipient’s statement. In light of this, we encourage you to limit the information in the Payment Details field to that which is necessary, leaving out anything deemed sensitive or irrelevant to the recipient.
-updated on 14-Mar-2014
From 1 March 2014, we will not be calling our customers to notify them on cheques that have been deposited into their accounts but returned. Instead, we will courier the documents (IRD/RCA) that contain the images of these returned cheques to our customers’ mailing addresses at a cost of RM10 per document to be charged to the deposit-accounts.
For your convenience, sign up for our internet banking where you can check the status of all cheques deposited into your account.
- updated on 06-Feb-2014