General

General

Troubleshooting tips

Login Related

  1. Check browser version (refer to Section 1.2 in guide) and Java version (refer to section 2.2 in guide) and ensure compatibility with Velocity@ocbc recommended versions. Install compatible browser and Java if necessary.
  2. Clear browser cache (refer to Section 1.1 in guide) and Java cache (refer to Section 2.1 in guide).
  3. Restart your PC.


Payment Related

  1. Check browser's Java version (refer to Section 2.3 in guide) and ensure SUN Java is detected and not Microsoft Virtual Machine (MS VM).
  2. Ensure SUN Java option is enabled and MS VM options are disabled. To verify the settings, please rfer to Section 2.4 in guide.
  3. Check browser's Java version again (refer to Section 2.3 in guide) and ensure SUN Java is detected and not MS VM.
  4. Install supported Java if SUN Java is not detected. Please download from www.java.com


File Upload Related

  1. Log out from Velocity@ocbc.
  2. Clear Java cache (refer to Section 2.1 in guide).
  3. Login to Velocity@ocbc and upload file.
  4. Accept digital certificate when message prompt appears.
  5. If unsuccessful, please proceed with recommended steps under <Payment Related>

You may download the guide for more information on detailed steps.

How do I apply for Velocity@ocbc?

You can pick up the Velocity@ocbc application form at any of our branches. Alternatively you can contact our Customer Service Officers at 1300-88-7000. Once we have processed your application, we will send you a pin mailer containing your User ID, confidential User Password and Organisation ID. You will require this information to logon Velocity@ocbc.

Can I access Velocity@ocbc if I am overseas or away from my office premises?

Yes. As long as you have internet access, you can access Velocity@ocbc by logging on to http://www.ocbc.com.my/business-banking/accounts-and-services/velocity-landing.html# with your User ID, User Password and the Organisation ID 24 hours a day, 7 days a week.

Is Velocity@ocbc available 24 hours daily?

Yes. You can access Velocity@ocbc anytime and anywhere to obtain the latest information, be it account information or status of transactions instructed via Velocity@ocbc.

Can my company sign up for more than 1 user for Velocity@ocbc?

Yes. We do not impose restrictions on the number of Velocity@ocbc users your company may wish to sign up with us. Please complete the user details on the Velocity@ocbc Application Form.

What are the system requirements?

We recommend the following minimum system requirements:

  • Windows XP with SP2 is recommended
  • Adobe Acrobat Reader Version 5.0 up to 8.0
  • Internet connection, Broadband is recommended
  • Microsoft® Internet Explorer (IE) Version 6.0 and above
  • Java Virtual Machine - tighten security for opening/closing secured sessions..
  • Sun Java Runtime Environment (JRE) Version 5.0 update 10 – 1.5.0_10 is recommended.

How do I know the transactions I sent have been received and processed by OCBC Bank?

This is the list of transaction status in Velocity@ocbc. You can obtain the latest status of each payment at the transaction level through the various transaction reports available.

Status Short Name Status Full Name Description
Entered Entered Transaction has been created successfully
Ready2Auth Ready2Authorised Transaction has been submitted for Authorisation by the Creato
Authorised Authorised Transaction has been fully authorised by the Authorisers
SubMToBk Submit to Bank Transaction has been submitted to the Bank forpre-processing
PreProcAcpt PreProc Accept All Transaction items have been Pre-processed Accepted
PartPreAcpt PreProcPartAccept Some Transaction items have been rejected
PreProcRjt PreProc Reject All Transaction items have been rejected prior to processing
PostProcPartAcpt Post Processed Partial Accept Some Transaction items have been rejected after processing
BackOffAcpt BackOffice Accepted All transactions have been accepted after processing
BackOffRejt BackOffice Rejected All transactions have been rejected after processing

How do I ensure that the GIRO transaction approved is successfully executed?

Your account must be sufficiently funded on transaction value date.

Am I required to install any special software to use Velocity@ocbc?

Velocity@ocbc requires Java Virtual Machine (JVM) to be installed for its function. Some browsers are already preinstalled with it. However, current versions of Window XP are not preinstalled with JVM. If your browser has not been preinstalled with JVM, click here to install.

Problem with Pop-Up Blockers...

Once you have logged onto Velocity@ocbc, you should expect a pop-up screen. This screen will display Velocity@ocbc's Cash Management modules. Upon logging onto Velocity@ocbc, if you do not see a pop-up screen displaying Velocity@ocbc's Cash Management modules, it is likely that the settings on your computer has been set to filter and prevent pop-up screens.

To adjust your system settings to enable Velocity@ocbc pop-up screen, please follow the instructions enclosed in this guide.

Please note that by adjusting your system settings according to the instructions in the guide, you will enable only the Velocity@ocbc pop-up screen. All other pop-up screens will continue to be filtered out by the computer.

What should I do if I have difficulty accessing my Internet Browser?

You should approach your Internet Service Provider (e.g. Jaring, TMNet, Time, etc) for assistance.

I previously did not encounter any difficulty accessing Velocity@ocbc, but I encounter problems now. What should I do?

You may wish to clear the browser cache by doing the following: 

> On your Internet Browser Menu bar, go to [Tools]
> Select [Internet Options]
> Select [General], go to [Temporary Internet Files], select [Delete Files]
> Click [OK]
> Close and restart your browser

What should I do when the page cannot be displayed?

Velocity@ocbc is a secure site, please ensure that your browser can support 128-bit SSL session.

Certificate renewal - for file upload users only

We are performing an annual activity to renew the certificate.
You will be prompted to perform a one-time acceptance of the certificate with effective from 2 June 2012 (Saturday). Click here to know more.

File upload for Firefox users

For all Firefox versions on Windows Operating System, you will be asked to allow a system file to run on your computer when performing file upload. Velocity@ocbc needs this file to function correctly. Click here for the detailed steps. Note that this does not apply to Mac Operating System.

Queries, Disputes or Problem Reporting

If you should encounter any problems or have any enquiries relating to the usage of Velocity@ocbc, specifically on matters concerning but not confined to payments or any transactions initiated through Velocity@ocbc, kindly contact us at Business Banking Commercial Service Centre (BB-CSC) at 1300-88-7000(within Malaysia)/ (603) 8317 5200 (outside Malaysia) or send us an email to bbcsc@ocbc.com.my

Your calls will be attended to directly on Mondays or Fridays from 9.00 a.m to 6.00 p.m. Alternatively, we will endeavour to reply to your emails within 24 hours on receipt, with the exception of Sundays or public holidays which we will respond at the start of the next business day.

Internet Explorer 10 - use in Compatibility Mode

If you wish to use Internet Explorer 10 with Velocity@ocbc, you will have to activate IE's Compatibility Mode function.
It's easy, you can see how to do so here.

Firefox 15 & above - the file upload function in Velocity@ocbc will not work

You may use Firefox 15 & above to view your account details and to create payments. However, the file upload function will not work. If you need that function, you'll have to downgrade your Firefox browser (instructions here).

MAC Users - Can't login?

Java released emergency updates over the weekend (2 – 3 Feb 2013) to allow Mac computers to resume support of Java applets. If you are presently facing problems logging into Velocity@ocbc, we recommend the following updates:

- For Mac OSX  10.6.X (Mac Snow Leopard) users, please update to Java version 1.6 update 39

- For Mac OSX 10.7.X (Mac Lion) and Max OSX 10.8.X (Mac Mountain Lion) users, please update to Java version 1.7 update 13

To know how, please click here.

For further assistance, please call our Business Banking Customer Service Centre at 1300-88-7000 (Local) / 603-83175200 (Overseas) from 9.00am – 6.00pm (Mondays – Fridays).

External account holder can NOW transfer GIRO Payment up to RM10,000

In line with changes to the Foreign Exchange Administration Rules, OCBC Bank has increased the Ringgit funds transfer limit up to RM10,000 per account, per day through electronic means, including internet banking, mobile banking or any mobile payment from an External Account to another external account or resident account and for any purpose.

Important: It is a regulatory requirement for external account holders to declare the permitted purpose of payment made via internet banking. Otherwise, the payment will be rejected.

- updated on 30-Aug-2013

Change of Giro Payment Label

From 16 Dec 2013, the labels for “GIRO Payment Particular” and “Payment Reference No.” in our Velocity data-entry page will be renamed to “Recipient’s Reference” and “Other Payment Details” respectively. This should avoid confusion and ensure better understanding of the terms used for data input.  Thank you.