Transaction signing is required for the authorisation of all types of payments, eg. Cashier's Order, Demand Draft, Internal Transfer, Own Account Transfer, Telegraphic Transfer, RENTAS, GIRO, FPX, Stop Cheque and Bill Payment and trade transactions.
Transaction signing is also required for maintenance of user details by the company's designated user administrator.
It is not required for account balance enquiry.
All users are required to use the token to login to Velocity@ocbc. For authorisers within the company, they will also use the token for approving transactions within Velocity@ocbc.
The new tokens in the Velocity@ocbc Starter Kit are not pre-assigned. Each user can choose any one of the new tokens to complete a one-time registration and activation process upon first login.Thereafter, the token is unique to the user who registered and activated the token.
It is not possible to share a token. Once a token has been registered to a user, the correct device must be used for login, otherwise the login will fail.The token cannot be registered to another Velocity@ocbc user. This protects and ensures the integrity of each user’s access to Velocity@ocbc.
Each token has got its own unique serial number indicated on the back of the token.
Once a user has completed the one-time registration for their token, their user name / ID will be registered to that token making this token unique to the user. The token cannot be registered to another Velocity@ocbc user. This protects and ensures the integrity of each user’s access to Velocity@ocbc.
If the tokens have already been registered to their respective users, the correct device must be used for login, otherwise the login will fail.
For assistance, please call us at 1300-88-7000 (within Malaysia)/ (603) 8317 5200 (outside Malaysia) from Monday to Friday, 9am to 6pm (excluding public holidays), or send us an email at firstname.lastname@example.org
Yes you can use it overseas. The token has been designed to ensure that you will be able to use it anywhere with internet connection. For security reasons, we recommend that you keep the token with you at all times.
Please complete the Manage Velocity@ocbc Account Form to get a replacement. Please ensure the fields under ''Business details" are completed and field "Replace token - Defective token or Lost token" is selected.
Please submit the original form duly signed by the authorised persons, together with the defective token to any of our branches.
Upon receipt and verification of the form, we will process your request within 12 business days. The token will be sent to your mailing address as maintained in our records.
Please call us at 1300-88-7000 (within Malaysia)/ (603) 8317 5200 (outside Malaysia) from Monday to Friday, 9am to 6pm (excluding public holidays), or send us an email at email@example.com, for assistance.