OCBC Bank is conducting a survey from 19 September 2022 to 31 March 2023 among our Secured Loans and Financing, Cash Financing-i and Card Term Loan customers who are still enrolling/had enrolled in the targeted repayment assistance (TRA) programme.

The TRA was introduced to assist customers by offering flexible repayment/payment packages to those who were in dire need in 2020 and 2021. Those who have enrolled for any of the TRA packages (i.e., repayment/payment deferment or lower repayment/payment) are subject to an increase in overall interest/profit or financing cost of their loan/financing.

OCBC Bank is reaching out to our TRA customers through this survey to understand if their financial circumstances have improved and if they might wish to consider reviewing their repayment/payment terms. Such customers may complete the survey form on the OCBC Bank website.