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- You may direct your enquiries or complaint/dispute regarding the services by:–
- approaching the Bank's branch staff; or
- calling the Bank's Contact Centre at Tel : +603 8317 5000
- e-mailing the bank using the "Contact Us?option found in the website; or
- writing to the Bank
Kindly provide the Bank with details of your specific complaint/dispute and any supporting documents to help expedite the investigation.
- You shall not, at any time and under any circumstances whatsoever:–
- disclose any access/security codes to the Bank or any officer of the Bank or any other party; and
- use e-mail to send communications where it involves any sensitive and confidential information pertaining to your accounts and any transaction.
- The complaint/dispute will be processed or responded to within 2 weeks of the Bank's receipt of your complaint/dispute. If we require more time to investigate the complaint/dispute, we will inform you of the additional time required to do so.
- If you are dissatisfied with the Bank's response, you may appeal to:–
CFS, Service Transformation,
OCBC Bank (Malaysia) Berhad,
Level 15, Menara OCBC,
18 Jalan Tun Perak,
50050 Kuala Lumpur
- If you are still dissatisfied with the response, you may approach the Ombudsman for Financial Services at :
Ombudsman for Financial Services
Level 14 Main Block, Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
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