OCBC revises banking hours to 10am-3pm as part of safety measures
OCBC Bank (Malaysia) Berhad (OCBC Bank), together with its Islamic banking subsidiary OCBC Al-Amin Bank Berhad (OCBC Al-Amin), has revised its branch banking operating hours to 10am-3pm Monday to Friday until the end of the movement control order period.
This is in line with the public and staff safety measures it has put in place and the lower traffic volumes it is experiencing at branches.
All its ATMs and deposit machines will be operational for the revised hours of 7am to 10pm.
Dato’ Ong Eng Bin, Chief Executive Officer of OCBC Bank, said he was pleased that the desired effect of the movement control order is being gradually achieved with traffic at branches having already decreased to half in the past few days.
“We hope the downward branch traffic trend continues until the end of the movement control order period and that the nation will soon see new COVID-19 cases eliminated altogether.
“We are also glad to see more of our customers opting for our online channels such as mobile banking and internet banking in the safety of their own homes. The net effect of all of this is that we are now able to further reduce staffing at our branches to keep more of our employees safe at home as well.
“We continue to strongly urge our customers to consider switching to our online services during this time and enjoy the convenience of banking from home. Many financial transactions can very easily be performed digitally on mobile banking or internet banking platforms, so do take full advantage of these.
“For the convenience of our customers, among the services that they can still access without coming to our banking halls are applications for credit cards, bank accounts and changing of personal particulars such as mailing address and updating of mobile number or email address. Our Phone Banking service is also available.
“Businesses using our Velocity@ocbc internet banking service but without a transacting package (that enables them to transact remotely) may, until 30 April 2020, upgrade to this option without having their representatives come to the branch. All they need to do is fill out the Change Service Package form. Similarly, those wishing to sign up for the Velocity@ocbc service may fill out the Velocity@ocbc Application form. They just need to scan and send the completed forms, which are available on our website, to MYVelocity@ocbc.com or have them delivered to any OCBC branch,” he said.
For general enquiries, customers may feel free to call OCBC Bank’s contact centre at 03-8317 5000.