Please follow these steps:

1. Disconnect from your WiFi network and connect to your mobile data instead.
2. Switch off your phone and switch it on again.
3. Under your phone’s “Settings”, click “Apps & Notification” > “App info” and search for OCBC Business App (“OCBC Business”).
4. Select “Storage” and tap on “Clear Cache”.
5. Log in again.

You will see the OneToken icon in the home menu when your OCBC OneToken is activated.

If you do not see the OneToken icon in the menu, please retry after 60 minutes from the time you submitted the activation request.

Should the problem persist after 60 minutes, please call us at (603) 8317 5200 (Monday to Friday, 9:00am to 6:00pm, excluding public holidays).

If you are logging in to OCBC Velocity (Business Internet Banking):

1. Log in using your OCBC Velocity login credentials.
2. A push notification will be sent to your mobile phone installed with OCBC OneToken.
3. Tap on the notification and key in your OneToken PIN/OCBC OneTouch (fingerprint ID)/ OCBC OneLook (Face Recognition).

If you are logging in from OCBC Malaysia Business Mobile Banking app:

1. Log in using your OCBC Velocity login credentials.
2. Then enter your OneToken PIN/OCBC OneTouch (fingerprint ID)/OCBC OneLook (Face Recognition).

1. Select/submit the transaction(s) to be approved.
2. Launch the OCBC Malaysia Business Mobile Banking app on the mobile phone installed with OCBC OneToken.
3. Select OneToken from the menu.
4. Click “To approve request” and enter your OneToken PIN/OCBC OneTouch (fingerprint ID)/OCBC OneLook (Face Recognition).
5. Follow the on-screen instructions to generate a response One-Time-Password (OTP) to approve the transaction(s).

1. Select/submit the transaction(s) to be approved.
2. Enter your OCBC OneToken PIN/OCBC OneTouch (fingerprint ID)/OCBC OneLook (Face Recognition).
3. Key in the response OTP code shown on your mobile to approve the transaction(s).

Yes, you can synchronise OCBC OneToken PIN with either your fingerprint ID or Face ID which is registered on your device. You will then be able to access OCBC OneToken and log in/perform transactions on OCBC Velocity.

You must enable “push notifications” on your mobile phone‘s “Settings” and ensure you have a stable network connection to receive the log in notification.

For a smoother experience, we encourage you to allow push notifications on the OCBC Malaysia Business Mobile Banking app to use OCBC OneToken.

Learn how to turn on notifications

Yes, you can use your OCBC OneToken to generate an OTP/transaction response code even if it is not connected to a network.