OCBC Bank is committed to continuously improve its services and support to give you greater control and confidence to build your business in today’s environment.
We proudly bring to you our Business Banking Service Desks across Peninsular and East Malaysia to provide you, our corporate customers, a one-stop customer support. Our experienced Customer Service Associates and Managers will answer your trade finance and non trade finance related questions and resolve problems quickly. You can also submit and collect your trade documents at the convenience of the nearest branch.
We are dedicated to your business and assure you of our superior customer service. We bring continuity and stability to every banking relationship by meeting your every need. This is our measure of success.
What can our Business Banking Service Desks do for you?
Trade Products and Services
We have the Best cut-off times with same day turnaround for both import and export products and services!
OCBC Trade Services Cut-Off Times
We understand the importance of timing in the running of your business. That is why you should take advantage of our extended cut-off times and committed turnaround time as follow:
Product : Imports & Exports Letter of Credits, Collections, Guarantees & Trade Loan (IF/BA/EBP/LBP/FCTF/TR)
Support Departments : Trade Finance Operations
|
Services
|
Cut-off Time for receipt of instructions
|
Turnaround Time
|
Fulfilment
|
|
Imports –
Issuance of Letter of Credit (LC)
|
By3pm on T Day
By 5pm on T Day
|
Applications received:
By 3pm
- T day by 6pm
By 5pm
- T day by system processing window
After 5pm
- T + 1 Day by 12noon
|
LC/Amendment issued and transmitted/ready at counter for courier dispatch (mail LC). Customer copy either (i) faxed to customer or (ii) made available at counter for collection
|
|
Inward Bills under LC
– New
Inward Bills under LC
– Acceptance
Inward Bills under LC
– Payment
|
By 12pm on T Day
By 3pm on T Day
By 5pm on T Day
By 3pm on T day
By 5pm on T day
|
All documents received:
By 12pm
- T day by 6pm
After 12pm
- T + 1 day before 12pm
Acceptance instruction received:
By 3pm
- T day by 6pm
By 5pm
- T day by system processing window
After 5pm
- T + 1 Day by 12noon
Payment Instruction received:
By 3pm
- T day by 6pm
By 5pm
- T day by system processing window provided FX rate has been contracted
After 5pm
- T + 1 day by 12noon
|
Documents examined and customer notified of status of documents drawn under Letters of Credits issued by us via faxed advices
Documents are ready for collection by customer or courier. Acceptance Advice transmitted to Negotiating Bank.
Documents are ready for collection and payments effected to Negotiating Bank
|
|
Inward Collections
– New
Inward Collections
– Acceptance
Inward Collections
– Payments
|
By 3pm on T Day
By 5pm on T Day
By 3pm on T Day
By 5pm on T Day
By 5pm on T Day
|
All documents received:
By 3pm
- Within the T day by 6pm
By 5pm
- Within the T day by system processing window
After 5pm
- T + 1 day by 12noon
Acceptance instruction received:
By 3pm
- T day by 6pm
By 5pm
- T day by system processing window
After 5pm
- T + 1 Day by 12noon
Instructions received:
By 5pm
- Within the T day by system processing window provided FX rate has been contracted
After 5pm
- T + 1 day by 12noon
|
Documents processed and customers notified via fax of Inward Documentary Collection received from Remitting Bank.
Documents are ready for collection by customer or courier. Acceptance Advice transmitted to Remitting Bank.
Documents are ready for collection and payment effected to Remitting Bank.
|
|
Exports –
Advising/Confirming/ Transfer of Export LCs
|
By 4pm on T Day
By 4pm on T Day
By 4pm on T Day
|
All inward LCs received:
By 4pm
- within T day by 6pm
After 4pm
- T + 1 day by 12noon
Confirmation request received:
By 4pm
- within T day by 6pm provided issuing bank limit is available
After 4pm
- T + 1 day by 12 noon provided issuing bank limit is available
Transfer request received:
By 4pm
- Within T day by 6pm
After 4 pm
- T + 1 day by 12noon
|
Inward Letters of Credit and Advice faxed to customers. Original LCs ready for collection/courier dispatch at the counter.
Confirmation Advice faxed to customers. Original LCs ready for collection/courier dispatch at the counter.
Transferred LC issued and transmitted/ready for courier dispatch. Customer copy and advices ready for collection/courier dispatch at the counter.
|
|
Export Collection under LC
- Documents Examination
Export Collection under LC
- Creation
(for Clean Documents and Documents not require document checking)
Export Collection under LC
- Payment
|
By 3pm on T Day
By 4pm on T Day
By 3pm on T Day
By 4pm on T Day
By 10am on T Day
By 5pm on T Day
|
Documents received:
By 3pm
- Within T day by 5pm
By 4pm
- Within T day by 6pm
After 4pm
- T + 1 day by 12noon
Documents received:
By 3pm
- Within T day for courier same day uplift pick up time (range from 5:30pm to 6:30pm by branch)
By 4pm
- Within T day by system processing window
After 4pm
- T + 1 day by 4pm
Proceeds/Funds received:
By 10am
- Within T day by 12noon
By 5pm
- Within T day by system processing window
After 5pm:
- T + 1 day by 12noon
|
Documents Examination Sheet faxed to Customers / Customers called on status of document examination
Transactions processed. Documents ready for courier dispatch (same day uplift pick up time) and advices ready for collection / dispatch at the counter
Transactions processed. Documents ready for courier dispatch (late/second/next day pick up) and advices ready for collection / dispatch at the counter
Proceeds disbursed in accordance to customers’ instructions. Advices ready for collection / dispatch at the counter
Subject to availability of FX
|
|
Export Bills Purchase
- Documents Examination
Export Bills Purchase
- Creation
- Settlement
|
By 3pm on T Day
By 4pm on T Day
By 3pm on T Day
By 4pm on T Day
By 5pm on T Day
|
Documents received:
By 3pm
- Within T day by 5pm
By 4pm
- Within T day by 6pm
After 4pm
- T + 1 day by 12noon
Documents received:
By 3pm
- Within T day for courier same day uplift pick up time (range from 5:30pm to 6:30pm by branch)
By 4pm
- Within T day by system processing window
After 4pm
- T + 1 day by 12noon
Funds/Proceeds received:
By 5pm
- Within T day by system processing window
After 5pm
- T+1 day by 12noon
|
Documents Examination Sheet faxed to Customers / Customers called on status of document examination
Proceeds disbursed in accordance to customers’ instructions. Advices ready for collection / dispatch at the counter
Subject to availability of FX
Transactions liquidated. Advices ready for collection / dispatch at the counter
|
|
Export
Documentary Collections
- Creation
Export Documentary Collections
- Payment
|
By 3pm on T Day
By 4pm on T Day
By 10am on T Day
By 5pm on T Day
|
Documents received:
By 3pm:
- Within T day for courier same day uplift pick up time (range from 5:30pm to 6:30pm by branch)
By 4pm:
- Within T day by system processing window
After 4pm:
- T + 1 day by 4pm
Proceeds received:
By 10am
- Within T day by 12noon
By 5pm
- Within T day by system processing window
After 5pm:
- T + 1 day by 12noon
|
Transactions processed. Documents ready for courier dispatch (same day uplift pick up time) and advices ready for collection / dispatch at the counter
Transactions processed. Documents ready for courier dispatch (late/second/next day pick up) and advices ready for collection / dispatch at the counter
Proceeds disbursed in accordance to customers’ instructions. Advices ready for collection / dispatch at the counter
|
|
Shipping
Guarantees (SGs)
- New
Shipping
Guarantees (SGs)
- Cancellation
|
By 2pm on T Day
By 2pm on T Day
|
Application received:
By 2pm
- Within T day by 4pm
After 2pm
- T + 1 day by 12noon
Application received:
By 2pm
- Within T day by 4pm
After 2pm
- T + 1 day by 12noon
|
SGs issued and available for customer collection at counter
SGs cancelled and customers advised
|
|
Air Waybill / Bill of Lading Endorsement
|
By 5pm on T Day
|
Request received:
By 5pm
- Within 1 hour from receipt of request at counter
|
AWB / BL endorsed and available for customer collection at counter
|
|
Banker’s Guarantees (BGs) & Standby Letters of Credit (SBLCs)
- New / Amendment
Banker’s Guarantees (BGs) & Standby Letters of Credit (SBLCs)
- Cancellation
|
By 3pm on T Day
By 5pm on T Day
By 5pm on T Day
|
Standard format banker’s Guarantees applications received:
By 3pm
- Within T day by 6pm
By 5pm
- Within T day by system processing window
After 5pm
- T + 1 day by 12 noon
By 5pm:
- T + 1 day by 12 noon
After 5pm
- T + 1 day by system processing window
|
BGs / SBLCs / Amendments issued and transmitted/ready at counter for courier dispatch (Local BGs). Customer copy either (i) faxed to customer or (ii) made available at counter for collection without stamping
BGs / SBLCs cancelled and customers advised
|
|
All Trade Loans: including Invoice Financing/ Banker’s Acceptance / Trust Receipts
– Creation
- Settlement or Extension
|
By 3pm on T Day
By 3pm on T Day
|
Applications received:
By 3pm
- Within T Day by 6pm
After 3pm
- T day by system processing window on best effort basis latest by 12noon on T+ 1Day
Instructions received:
By 3pm
- Within T Day by 6pm
After 3pm
- T day by system processing window on best effort basis latest by 12noon on T+ 1Day
|
Trade loans processed and funds credited / remitted, Advices ready for collection / dispatch at the counter
Loans liquidated or extended. Advices ready for collection / dispatch at the counter
|
|
Incoming communication from counter party bank, e.g. tracer, rebuttal, correspondence, acceptance, refusal
|
By 3pm on T Day
|
By 3pm
- T day by system processing window
After 3pm
- T + 1 day by system processing window
|
To revert, response and escalate according to incoming communication.
|
Terms and Conditions:
1. All RENTAS related transactions must be received by the Bank by 12noon. The turnaround time for such transactions is by 3pm on the same day.
Go to the nearest branch to submit your Letter of Credit application before the cut-off times and have them issued within the same day! Yes! This is exactly what we can do for you at OCBC Bank!
And if you have any queries on our trade products and services, our Customer Service Associates and Managers will do their utmost best in answering them.
Trade Enquiries
· Provide you with your updated transaction statuses
· Follow through the course of transaction processing from receipt till completion
· General enquiry on trade products and features
i.e. Bankers Acceptance;
Trust Receipt;
Import Letter of Credit;
Export Letter of Credit Advising and Confirmation;
Bills Negotiation and Discount;
Documentary Collections, and
Foreign Currency Trade Finance
· Provide you with the information on the Bank’s trade services and finance solutions
· Provide you personalised customer service – local dialect customer support
· Provide trade advisory services on the usage of different trade instruments that suit your needs better
Trade Products
We have a wide range of trade products suited to your business requirements.
Our Trade Products Include:
• Letter of Credit
Issuing
Advising
Negotiation
Confirmation and Discount
Transferable LC
Red Clause LC
Back-to-Back Structures
Front-to-Back Structures
• Trust Receipt Financing
• Foreign Currency Trade Finance
• Bankers Acceptance
• Export Credit Refinancing
• Shipping Guarantee
Come visit your nearest Business Banking Service Desks now!
You may also choose to call our Trade Finance Opereration - Trade Action Line for enquiries on our trade products and services,
Trade Action Line at 1300 88 7000 then press no 4
Loan Products and Services
Need information on your loan account(s)? Visit our Business Banking Desks to obtain and check on any matters related to your loan account(s) such as these listed below.
Account Enquiries
Loans
-
How to apply for a loan
-
Request for indicative rate
-
Outstanding amount
-
Interest rate
-
Interest due
-
Loan transaction statuses
-
Non-receipt of loans statement
-
Request for redemption
-
Overdraft outstanding
-
Loan due
-
Penalty amount
Deposit
-
Cheque status
-
Stop payment instructions
-
Cheque clearing discrepancies
-
Marked cheque information
-
Clearing period/charges for foreign cheques
Products
We have specially designed loan packages with attractive features just to match your different financing needs: Want to know more about the products below?
· Business Premises Financing
· SME Lending
· Distributor Financing
· Procurement Contract Financing
Visit our Business Banking Service Desks anytime from Monday to Friday between 9.00 am to 6.00 pm
We have 20 Business Banking Service Desks across Malaysia to ensure we provide the convenience and support for your business.
| BBSD CONTACT NOS |
|
|
|
|
|
|
|
|
|
|
| ITEM |
BRANCH |
TEL |
FAX |
|
|
|
|
| 1 |
Alor Setar |
04 - 7322668 |
04 - 7330752 |
|
|
|
|
| 2 |
Batu Pahat |
07 - 4318659 |
07-4316319 |
|
|
|
|
| 3 |
Bukit Mertajam |
04 - 5398228 |
04 - 5370735 |
|
|
|
|
| 4 |
Ipoh Main |
05 - 2420102 |
05 - 2535240 |
|
|
|
|
| 5 |
Johor Bahru |
07 - 2246231 |
07 - 2223289 |
|
|
|
|
| 6 |
Kajang |
03 - 87379173 |
03 - 87342775 |
|
|
|
|
| 7 |
Klang |
03 - 33739686 |
03 - 33723337 |
|
|
|
|
| 8 |
Kluang |
07 - 7765805 |
07 - 7733071 |
|
|
|
|
| 9 |
Kota Bharu |
09 - 7447550 |
09 - 7445369 |
|
|
|
|
| 10 |
Kota Kinabalu |
088 - 231196 |
088 - 256596 |
|
|
|
|
| 11 |
Kuantan |
09 - 5134296 |
09 - 5131092 |
|
|
|
|
| 12 |
Kuching |
082 - 238414 |
082 - 428262 |
|
|
|
|
| 13 |
Melaka |
06 - 2816055 |
06 - 2827525 |
|
|
|
|
| 14 |
Muar |
06-9539711 |
06 - 9555023 |
|
|
|
|
| 15 |
Penang |
04 - 2635141 |
04 - 2617332 |
|
|
|
|
| 16 |
Segamat |
07 - 9320309 |
07 - 9314719 |
|
|
|
|
| 17 |
Seremban |
06 - 7635635 |
06 - 7623710 |
|
|
|
|
| 18 |
Subang Jaya |
03 - 80230597 |
03 - 80247200 |
|
|
|
|
| 19 |
Taiping |
05 - 8057754 |
05 - 8078398 |
|
|
|
|
| 20 |
Teluk Intan |
05 - 6227151 |
05 - 6213369 |
Business Banking Commercial Service Centre
As part of our continuous effort to improve our service to you, we are availing our service centre to you which you could call for resolving queries and difficulties with your banking accounts and transactions. So if you are located in KL, our service centre is only a phone call away to solve your problems and answer your queries.
|
Head Office
|
|
Business Banking Commercial Service Centre: 1-300-88-7000
|
|
Monday - Friday 9am - 6pm
|
We constantly bring you a whole new world of enhancements to offer your complete financial solutions in terms of products and services.
OCBC Bank is always here to serve you better.
| 
