OCBC GroupHomeLoginSiteMapContact Us
OCBC Bank
Personal
Small and Medium Businesses
Corporate & Institutional
You are in :
OCBC Business Banking Service Desk
  One-Stop Financial Solution @ OCBC Business Banking Service Desk ( BB Service Desk)

OCBC Bank is committed to continuously improve its services and support to give you greater control and confidence to build your business in today’s environment.

 

We proudly bring to you our Business Banking Service Desks across Peninsular and East Malaysia to provide you, our corporate customers, a one-stop customer support. Our experienced Customer Service Associates and Managers will answer your trade finance and non trade finance related questions and resolve problems quickly. You can also submit and collect your trade documents at the convenience of the nearest branch.

 

We are dedicated to your business and assure you of our superior customer service. We bring continuity and stability to every banking relationship by meeting your every need. This is our measure of success.

 

 

What can our Business Banking Service Desks do for you?

 

 

Trade Products and Services

 

We have the Best cut-off times with same day turnaround for both import and export products and services!

 

OCBC Trade Services Cut-Off Times

 

We understand the importance of timing in the running of your business.  That is why you should take advantage of our extended cut-off times and committed turnaround time as follow:

 

Product                                :               Imports & Exports Letter of Credits, Collections, Guarantees & Trade Loan (IF/BA/EBP/LBP/FCTF/TR)               

Support Departments      :               Trade Finance Operations

                                     

Services

Cut-off Time for receipt of instructions

Turnaround Time

Fulfilment

 

Imports –

Issuance of Letter of Credit (LC)

 

 

 

 

By3pm on T Day

 

 

By 5pm on T Day

 

 

Applications received:

By 3pm

-          T day by 6pm

 

By 5pm

-          T day by system processing window

 

After 5pm

-          T + 1 Day by 12noon

 

 

 

LC/Amendment issued and transmitted/ready at counter for courier dispatch (mail LC).  Customer copy either (i) faxed to customer or (ii) made available at counter for collection

 

Inward Bills under LC

    – New

 

 

 

 

 

 

Inward Bills under LC

    – Acceptance

 

 

 

 

 

 

 

 

 

 

Inward Bills under LC

   – Payment

 

 

 

 

 

 

 

By 12pm on T Day

 

 

 

 

 

 

 

By 3pm on T Day

 

 

By 5pm on T Day

 

 

 

 

 

 

 

 

By 3pm on T day

 

 

By 5pm on T day

 

 

 

 

All documents received:

By 12pm

-          T day by 6pm

 

After 12pm

-          T + 1 day before 12pm

 

 

Acceptance instruction received:

By 3pm

-          T day by 6pm

 

By 5pm

-          T day by system processing window

 

After 5pm

-          T + 1 Day by 12noon

 

 

Payment Instruction received:

By 3pm

-          T day by 6pm

 

By 5pm

-          T day by system processing window provided FX rate has been contracted

 

After 5pm

-          T + 1 day  by 12noon

 

 

 

Documents examined and customer notified of status of documents drawn under Letters of Credits issued by us via faxed advices

 

 

Documents are ready for collection by customer or courier.  Acceptance Advice transmitted to Negotiating Bank.

 

 

 

 

 

 

 

 

Documents are ready for collection and payments effected to Negotiating Bank

 

Inward Collections

    New

 

 

 

 

 

 

 

 

 

 

Inward Collections

    Acceptance

 

 

 

 

 

 

 

 

 

 

Inward Collections

     Payments

 

 

 

 

 

 

 

By 3pm on T Day

 

 

By 5pm on T Day

 

 

 

 

 

 

 

 

By 3pm on T Day

 

 

By 5pm on T Day

 

 

 

 

 

 

 

 

By 5pm on T Day

 

 

 

 

All documents received:

By 3pm

-          Within the T day  by 6pm

 

By 5pm

-          Within the T day by system processing window

 

After  5pm

        -     T + 1 day by 12noon

 

 

Acceptance instruction received:

By 3pm

-          T day by 6pm

 

By 5pm

-          T day by system processing window

 

After 5pm

-          T + 1 Day by 12noon

 

 

Instructions received:

By 5pm

-          Within the T day by system processing window provided FX rate has been contracted

 

After 5pm

        -      T + 1 day  by 12noon

 

 

 

 

 

 

Documents processed and customers notified via fax of Inward Documentary Collection received from Remitting Bank.

 

 

 

 

 

 

Documents are ready for collection by customer or courier.  Acceptance Advice transmitted to Remitting Bank.

 

 

 

 

 

 

 

Documents are ready for collection and payment effected to Remitting Bank.

 

 

Exports –

Advising/Confirming/      Transfer of Export LCs

 

 

 

 

 

 

 

 

 

 

 

 

 

By 4pm on T Day

 

 

 

 

 

 

 

By 4pm on T Day

 

 

 

 

 

 

 

 

 

 

By 4pm on T Day

 

 

All  inward LCs received:

By 4pm

-          within T day by 6pm

 

After  4pm

         -     T + 1 day by 12noon

 

 

Confirmation request received:

By 4pm

        -    within T day by 6pm provided issuing bank limit is available

 

After 4pm 

-          T + 1 day by 12 noon provided issuing bank limit is available

 

Transfer request received:

By 4pm

-           Within T day  by 6pm

 

After 4 pm

-          T + 1 day  by 12noon

 

 

 

 

Inward Letters of Credit and Advice faxed to customers. Original LCs ready for collection/courier dispatch at the counter. 

 

 

 

Confirmation Advice faxed to customers.  Original LCs ready for collection/courier dispatch at the counter.

 

 

 

 

 

 

Transferred LC issued and transmitted/ready for courier dispatch.  Customer copy and advices ready for collection/courier dispatch at the counter.

 

 

 

Export Collection under LC

-    Documents Examination

 

 

 

 

 

 

 

Export Collection under LC

-       Creation

(for Clean Documents and Documents not require document checking)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Export Collection under LC

-       Payment

 

 

 

 

 

 

 

 

 

 

 

By 3pm on T Day

 

 

By 4pm on T Day

 

 

 

 

 

 

 

By 3pm on T Day

 

 

 

 

 

By 4pm on T Day

 

 

 

 

 

 

 

 

 

 

 

 

 

By 10am on T Day

 

 

By 5pm on T Day

 

 

Documents received:

By 3pm

-        Within T day by 5pm

 

By 4pm

-          Within T day by 6pm

 

After 4pm

       -       T + 1 day by 12noon

 

 

Documents received:

By 3pm

       -       Within T day for courier  same day uplift pick up time (range from 5:30pm to 6:30pm by branch)

 

By 4pm

       -       Within T day by system processing window

 

After 4pm

        -       T + 1 day by 4pm

 

 

 

 

 

 

 

Proceeds/Funds received:

By 10am

       -       Within T day by 12noon

 

By 5pm

-          Within T day by system processing window

 

After 5pm:

         -     T + 1 day by 12noon

 

 

 

 

Documents Examination Sheet faxed to Customers / Customers called on status of document examination

 

 

 

 

 

 

Transactions processed.  Documents ready for courier dispatch (same day uplift pick up time) and advices ready for collection / dispatch at the counter

 

Transactions processed.  Documents ready for courier dispatch (late/second/next day pick up) and advices ready for collection / dispatch at the counter

 

 

 

 

 

Proceeds disbursed in accordance to customers’ instructions.  Advices ready for collection / dispatch at the counter

 

Subject to availability of FX

 

 

 

 

 

Export Bills Purchase

-    Documents Examination

 

 

 

 

 

 

 

 

Export Bills Purchase

-          Creation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-          Settlement

 

 

 

 

 

 

 

 

 

By 3pm on T Day

 

 

By 4pm on T Day

 

 

 

 

 

 

 

By 3pm on T Day

 

 

 

 

 

By 4pm on T Day

 

 

 

 

 

 

 

 

 

By 5pm on T Day

 

 

 

 

 

 

 

Documents received:

By 3pm

-        Within T day by 5pm

 

By 4pm

-          Within T day by 6pm

 

After 4pm

       -       T + 1 day by 12noon

 

 

Documents received:

By 3pm

-          Within T day for courier  same day uplift pick up time (range from 5:30pm to 6:30pm by branch)

 

By 4pm

       -       Within T day by system processing window

 

 

After 4pm

        -       T + 1 day by 12noon

 

 

Funds/Proceeds received:

By 5pm

-          Within T day by system processing window

 

After 5pm

-          T+1 day by 12noon

 

 

 

Documents Examination Sheet faxed to Customers / Customers called on status of document examination

 

 

 

 

 

 

Proceeds disbursed in accordance to customers’ instructions.  Advices ready for collection / dispatch at the counter

 

 

 

Subject to availability of FX

 

 

 

 

 

 

 

Transactions liquidated.  Advices ready for collection / dispatch at the counter

 

 

 

 

 

 

 

 

 

 

 

Export

Documentary Collections    

    - Creation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Export Documentary Collections

    - Payment

 

 

 

 

 

 

 

 

By 3pm on T Day

 

 

 

 

 

 

 

By 4pm on T Day

 

 

 

 

 

 

 

 

 

 

By 10am on T Day

 

 

 

By 5pm on T Day

 

 

 

 

 

 

 

 

Documents received:

By 3pm:

-          Within T day for courier  same day uplift pick up time (range from 5:30pm to 6:30pm by branch)

 

 

By 4pm:

       -       Within T day by system processing window

 

After 4pm:

-          T + 1 day by 4pm

 

 

 

 

 

Proceeds received:

By 10am

       -       Within T day by 12noon

 

By 5pm

-          Within T day by system processing window

 

After 5pm:

         -     T + 1 day by 12noon

 

 

 

 

 

 

Transactions processed.  Documents ready for courier dispatch (same day uplift pick up time) and advices ready for collection / dispatch at the counter

 

 

Transactions processed.  Documents ready for courier dis