OCBC Bank is committed to continuously improve its services and support to give you greater control and confidence to build your business in today’s environment.
We proudly bring to you our Business Banking Service Desks across Peninsular and East Malaysia to provide you, our corporate customers, a one-stop customer support. Our experienced Customer Service Associates and Managers will answer your trade finance and non trade finance related questions and resolve problems quickly. You can also submit and collect your trade documents at the convenience of the nearest branch.
We are dedicated to your business and assure you of our superior customer service. We bring continuity and stability to every banking relationship by meeting your every need. This is our measure of success.
What can our Business Banking Service Desks do for you?
Trade Products and Services
We have the Best cut-off times with same day turnaround for both import and export products and services!
OCBC Trade Services Cut-Off Times
We understand the importance of timing in the running of your business. That is why you should take advantage of our extended cut-off times and committed turnaround time as follow:
Product : Imports & Exports Letter of Credits, Collections, Guarantees & Trade Loan (IF/BA/EBP/LBP/FCTF/TR)
Support Departments : Trade Finance Operations
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Services
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Cut-off Time for receipt of instructions
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Turnaround Time
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Fulfilment
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Imports –
Issuance of Letter of Credit (LC)
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By3pm on T Day
By 5pm on T Day
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Applications received:
By 3pm
- T day by 6pm
By 5pm
- T day by system processing window
After 5pm
- T + 1 Day by 12noon
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LC/Amendment issued and transmitted/ready at counter for courier dispatch (mail LC). Customer copy either (i) faxed to customer or (ii) made available at counter for collection
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Inward Bills under LC
– New
Inward Bills under LC
– Acceptance
Inward Bills under LC
– Payment
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By 12pm on T Day
By 3pm on T Day
By 5pm on T Day
By 3pm on T day
By 5pm on T day
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All documents received:
By 12pm
- T day by 6pm
After 12pm
- T + 1 day before 12pm
Acceptance instruction received:
By 3pm
- T day by 6pm
By 5pm
- T day by system processing window
After 5pm
- T + 1 Day by 12noon
Payment Instruction received:
By 3pm
- T day by 6pm
By 5pm
- T day by system processing window provided FX rate has been contracted
After 5pm
- T + 1 day by 12noon
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Documents examined and customer notified of status of documents drawn under Letters of Credits issued by us via faxed advices
Documents are ready for collection by customer or courier. Acceptance Advice transmitted to Negotiating Bank.
Documents are ready for collection and payments effected to Negotiating Bank
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Inward Collections
– New
Inward Collections
– Acceptance
Inward Collections
– Payments
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By 3pm on T Day
By 5pm on T Day
By 3pm on T Day
By 5pm on T Day
By 5pm on T Day
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All documents received:
By 3pm
- Within the T day by 6pm
By 5pm
- Within the T day by system processing window
After 5pm
- T + 1 day by 12noon
Acceptance instruction received:
By 3pm
- T day by 6pm
By 5pm
- T day by system processing window
After 5pm
- T + 1 Day by 12noon
Instructions received:
By 5pm
- Within the T day by system processing window provided FX rate has been contracted
After 5pm
- T + 1 day by 12noon
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Documents processed and customers notified via fax of Inward Documentary Collection received from Remitting Bank.
Documents are ready for collection by customer or courier. Acceptance Advice transmitted to Remitting Bank.
Documents are ready for collection and payment effected to Remitting Bank.
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Exports –
Advising/Confirming/ Transfer of Export LCs
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By 4pm on T Day
By 4pm on T Day
By 4pm on T Day
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All inward LCs received:
By 4pm
- within T day by 6pm
After 4pm
- T + 1 day by 12noon
Confirmation request received:
By 4pm
- within T day by 6pm provided issuing bank limit is available
After 4pm
- T + 1 day by 12 noon provided issuing bank limit is available
Transfer request received:
By 4pm
- Within T day by 6pm
After 4 pm
- T + 1 day by 12noon
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Inward Letters of Credit and Advice faxed to customers. Original LCs ready for collection/courier dispatch at the counter.
Confirmation Advice faxed to customers. Original LCs ready for collection/courier dispatch at the counter.
Transferred LC issued and transmitted/ready for courier dispatch. Customer copy and advices ready for collection/courier dispatch at the counter.
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Export Collection under LC
- Documents Examination
Export Collection under LC
- Creation
(for Clean Documents and Documents not require document checking)
Export Collection under LC
- Payment
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By 3pm on T Day
By 4pm on T Day
By 3pm on T Day
By 4pm on T Day
By 10am on T Day
By 5pm on T Day
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Documents received:
By 3pm
- Within T day by 5pm
By 4pm
- Within T day by 6pm
After 4pm
- T + 1 day by 12noon
Documents received:
By 3pm
- Within T day for courier same day uplift pick up time (range from 5:30pm to 6:30pm by branch)
By 4pm
- Within T day by system processing window
After 4pm
- T + 1 day by 4pm
Proceeds/Funds received:
By 10am
- Within T day by 12noon
By 5pm
- Within T day by system processing window
After 5pm:
- T + 1 day by 12noon
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Documents Examination Sheet faxed to Customers / Customers called on status of document examination
Transactions processed. Documents ready for courier dispatch (same day uplift pick up time) and advices ready for collection / dispatch at the counter
Transactions processed. Documents ready for courier dispatch (late/second/next day pick up) and advices ready for collection / dispatch at the counter
Proceeds disbursed in accordance to customers’ instructions. Advices ready for collection / dispatch at the counter
Subject to availability of FX
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Export Bills Purchase
- Documents Examination
Export Bills Purchase
- Creation
- Settlement
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By 3pm on T Day
By 4pm on T Day
By 3pm on T Day
By 4pm on T Day
By 5pm on T Day
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Documents received:
By 3pm
- Within T day by 5pm
By 4pm
- Within T day by 6pm
After 4pm
- T + 1 day by 12noon
Documents received:
By 3pm
- Within T day for courier same day uplift pick up time (range from 5:30pm to 6:30pm by branch)
By 4pm
- Within T day by system processing window
After 4pm
- T + 1 day by 12noon
Funds/Proceeds received:
By 5pm
- Within T day by system processing window
After 5pm
- T+1 day by 12noon
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Documents Examination Sheet faxed to Customers / Customers called on status of document examination
Proceeds disbursed in accordance to customers’ instructions. Advices ready for collection / dispatch at the counter
Subject to availability of FX
Transactions liquidated. Advices ready for collection / dispatch at the counter
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Export
Documentary Collections
- Creation
Export Documentary Collections
- Payment
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By 3pm on T Day
By 4pm on T Day
By 10am on T Day
By 5pm on T Day
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Documents received:
By 3pm:
- Within T day for courier same day uplift pick up time (range from 5:30pm to 6:30pm by branch)
By 4pm:
- Within T day by system processing window
After 4pm:
- T + 1 day by 4pm
Proceeds received:
By 10am
- Within T day by 12noon
By 5pm
- Within T day by system processing window
After 5pm:
- T + 1 day by 12noon
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Transactions processed. Documents ready for courier dispatch (same day uplift pick up time) and advices ready for collection / dispatch at the counter
Transactions processed. Documents ready for courier dis | | 
